🧭 Overview

You can now send SMS notifications for rental bookings — giving you more flexibility in how you communicate confirmations, reminders, and other updates. SMS is a powerful way to improve booking related communication and provide real-time updates to your clients and team.

🚀 What’s New?

✅ SMS Support for Key Event Types

You can now send SMS notifications for all Rental booking events — booking unconfirmed, booked, canceled, rescheduled, reminder, and follow-up.

✅ Customizable Recipient Options

Choose who receives each SMS: the contact or the business. This gives you control over who gets what message.

✅ Per-Recipient Templates

Set different WhatsApp templates for Contacts vs. Business, giving you more control over how each party is notified.

✅ Template Management Made Easy

Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

✅ Send Test SMS Before Going Live

Use the Send Test SMS feature to preview your message before enabling it for real bookings.

🧩 How to Use It

1. Navigate to Calendar Settings > Rentals > Global settings > Notifications
2. Edit a notification type > SMS tab > Enable the SMS toggle
3. Choose your recipients (Contact, Business)
4. Select the SMS template to use
5. Send a test SMS to verify content
6. Save your settings — SMS will now be sent when that notification is triggered

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives businesses flexibility in choosing how they reach different recipients
• Reduces the need for manual follow-ups
• Gives users full control over template messaging and delivery

🧭 Overview

We’ve added WhatsApp as a new notification channel for Rentals. This gives you a direct and reliable way to communicate with clients through one of the world’s most popular messaging platforms — ensuring your messages are seen and acted on.

🚀 What’s New?

✅ WhatsApp Support for Rental Notifications

WhatsApp can now be used for all event types — Unconfirmed, Booked, Canceled, Rescheduled, Reminder, and Follow-up. You can toggle it on per notification.

✅ Recipient Configuration Options

You can choose to send WhatsApp messages to Contacts or Business. This lets you tailor who gets notified and how.

✅ Per-Recipient Templates

Set different WhatsApp templates for Contacts vs. Business, giving you more control over how each party is notified.

✅ Template Selection & Creation

Each notification type comes with a default template. You can choose to keep it, use an existing approved WhatsApp template or build a new one using the in-app template builder. Use Fetch Whatsapp templates to refresh your list in real time.

✅ Send Test WhatsApp Messages

Use the Send test Whatsapp notification feature to preview your message before enabling it for real bookings.

🧩 How to Use It

1. Go to Calendar Settings > Rentals > Global settings > Notifications
2. Under each notification type, toggle ON WhatsApp
3. Choose the recipients
4. Select or create an approved WhatsApp template
5. Use Send test WhatsApp notification to validate message content
6. Save your configuration — WhatsApp messages will now be sent automatically

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Reduces the need for manual follow-ups
• Gives users full control over template messaging and delivery
• Gives businesses flexibility in choosing how they reach different recipients

🧭 Overview

We're excited to announce that Rentals is now live for everyone! 🎉

Rentals is a powerful new addition to our scheduling suite, purpose-built for businesses that manage bookable inventory like equipment, vehicles, spaces, vacation properties, event setups, and more.

Unlike traditional appointment scheduling, Rentals is designed for duration-based, inventory-driven bookings — giving you full control over availability, pricing logic, booking types, and multi-item checkouts.

Whether you rent by the hour, day, week, or month, Rentals gives you the flexibility to model your real-world business accurately.

🚀 What’s New?

✅ Customizable Listings with Variants & Inventory

• Create listings for each rental offering and configure:
• Pricing per hour/day/week/month
• Quantity tracking
• Variants (e.g., size, type, configuration)
• Lead time, buffer time, booking window rules

✅ Inventory Tracking & Availability Control

• Control how many units of each listing are available at any given time.
• The system automatically:
• Checks availability across selected dates
• Prevents overbooking
• Blocks unavailable inventory

✅ Flexible Pricing Models

• Configure pricing that fits your business with support for:
• Hourly, daily, weekly, and monthly rentals
• Day-based pricing
• Seasonal pricing
• Tiered pricing by duration and quantity
• Security deposits

✅ Flexible Booking Types

Choose how customers book based on your business model:

• Date & Time Selector – Ideal for hourly and short-term rentals
• Date Selector Only – Perfect for day-based or night-based rentals
• Fixed Duration Bookings – Offer predefined packages (e.g., 4-hour rental, 3-day bundle, 5-day bundle)

Each listing can define its own booking behavior.

✅ Multi-Item Bookings

Customers can book multiple rental listings in a single checkout — perfect for bundles, event setups, or combined equipment rentals.

✅ Customer Booking Page

Offer a dedicated customizable public-facing booking page that:

• Displays listings and categories
• Shows real-time availability
• Offers a smooth booking experience

This gives rental businesses a streamlined and professional booking experience.

✅ Flexible Booking Management (Admin Experience)

Rentals includes a full booking management system:

• Create bookings or blocked slots manually from in-app
• Add multiple listings within one booking
• Modify dates, duration, quantity, or pricing
• Automatically generate invoices for every booking
• Collect payments in-app
• Track booking lifecycle
• View and manage all bookings from Appointment List View or Calendar View

✅ Dedicated Rentals Calendar View

A purpose-built calendar lets you:

• View bookings across all listings in a unified grid
• Identify bookings by status with color coding
• Filter by listing, category, booking status, or payment status
• Open and manage bookings directly from the calendar
• Manage all rental operations from one centralized view.

⚙️ How to Get Started

• Rentals will be enabled by default for all the newly created locations.
• Rentals will not be automatically enabled for existing locations.

To enable (or disable) Rentals for one or more locations:

1. Go to Agency View > Subaccounts
2. Select location(s) to enable/disable Rentals for
3. Click on Setup Calendars
4. Toggle the Rentals module On or Off

Start Using Rentals

Once enabled:

• Navigate to Calendars → Calendar Settings → Rentals
• Create your first Rental Listing
• Configure pricing, inventory, availability, and booking settings
• Configure business-level settings in Global Settings
• Preview your Customer Booking Page
• Start managing bookings from Appointments List View or the Rentals Calendar View

🎯 Why This Matters

Rentals enables you to:

• Offer hourly, daily, weekly, and monthly rentals
• Manage inventory, quantities, and variants with confidence
• Support multi-item bookings in a single checkout
• Handle payments, invoices, and blocked slots in one place
• Sync availability with external platforms via calendar sync functionality
• Run your rental operations without relying on third-party tools
• Expand into industries like vacation rentals, equipment rental, event businesses, vehicle rentals, coworking spaces, mobility services, and more

Contacts on mobile now faster to navigate, consistent design, and easier to manage.

What's Updated

• Contact list – New header, search, smart list picker, swipe actions, and refreshed empty states
• Contact card – Redesigned profile card with avatar, owner, followers, and tags in one scannable layout
• Profile header – Edit button front and center (one tap) plus a menu for Share, Do Not Disturb, and Delete
• Details tab – Search within fields and folders; filters to show all, hide empty, or show only empty; inline editing
• Folder structure – Expandable folders with tap-to-edit on any field, search highlighting, and copy/map actions
• Contact tabs – Activity, Tasks, Notes, Appointments, Payments, Docs & Files, and Opportunities all updated; Tasks and Opportunities show counts on tabs
• Create & edit – Refreshed forms, tag editor, Do Not Disturb settings, automations, and profile photo options
• List interactions – Swipe for Call, Message, Share, Delete, and More (copy name, email, phone, address, or all details)

How this helps you

• Edit is one tap away – no more digging through menus
• Swipe to act from the list – Call, message, share, or copy without extra steps
• See what needs attention – Task and Opportunity counts on tabs show what's pending
• Find fields faster – Search within a contact and filter to show or hide empty values
• Copy and map without friction – Tap fields to copy; open addresses in Maps
• Folders flow into editing – Expand and edit custom fields without losing context
• Profile photo on your terms – Add, update, or remove from camera or gallery
• Everything matches the app – List, profile, edit flows, and tabs all use the same design

How to Get Started

Open Contacts, browse or search, swipe left for quick actions, tap a contact to view the profile, and use the Edit button in the header. Tap any field under Details to edit inline, use the menu for additional options, and customize what you see with search and filters.

🛠️ What's Next

Contact customization: will now be respected soon on the mobile app, which respects the fields you want to hide and order to tabs shown – once set up on web will flow seamlessly on mobile app too.

Available now on iOS and Android.

Roll-out & Availability

| Available Version | 4.19.1 (build 833) |

| Status | Public |

| HighLevel | ✅ |

| LeadConnector | ✅ |

| WL App | ✅ |

| Platforms | iOS & Android |

💬 We Want to Hear From You!

Speak with us: https://speakwith.us/nikhilsatish

PM email:

Phase 1: Users Password Compliance Enforced Across All Entry Points

Overview

As part of our ongoing commitment to strengthening platform security and maintaining compliance with updated security requirements, we have begun rolling out enhanced password security standards across the platform.

What’s new?

Password complexity validations are now live across all key entry points on the platform. Users will be required to set passwords that meet the following requirements:

1. Minimum 12 characters
2. At least one uppercase letter (A–Z), lowercase letter (a–z), number (0–9), and special character (e.g., !, @, #, $)

This has been enforced across the following flows. Image reference have been provided for more clarity.

1. Signup/Activation
2. Password Reset & Forgot Password
3. Profile Update
4. Edit User Info

Effective 4th June 2026, this applies to all new users and any existing users who change their password.