You can now choose any timezone to view your appointments across the platform — including Calendar View, Appointment List, Contacts, and Conversations.

Key Details

• The setting is user-specific and only affects how you see appointments
• It does not impact your availability, scheduling, or how others book with you
• Appointment times are displayed in the timezone you select
• You’re no longer limited to just User Timezone or Business Timezone — you can pick any timezone of your preference

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View Appointments Setting

Previously, a Labs flag controlled whether appointments were shown in:

• User Timezone (if the flag was ON)
• Business Timezone (if the flag was OFF)

With this release, that Labs flag has been replaced by the new setting.

For backward compatibility:

• If you had the flag ON, your timezone is now set to User Timezone
• If you had the flag OFF, your timezone is now set to the Business Timezone configured in your sub-account

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Why this matters

This gives you full control over how you view appointments — in your local timezone, your client’s timezone, or any timezone you prefer — while preserving your availability settings.

➡️ To adjust anytime, go to Calendar Settings → Preferences -> View Appointments In → Select Timezone → Save Preferences

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What's New

Element-Level Label Alignment is now available across forms, surveys, and quizzes. This feature allows users to configure label alignment individually for each form element, rather than relying solely on global form-level settings.

Note: This capability is currently supported for the Single Column layout only.

Key Highlights

1. Per-Element Alignment Options: Set label alignment to Left, Right, Top, or follow the global Form Default for each field.
2. Form Default Option: Quickly inherit global label alignment without switching context.
3. Supported Across Modules: Works in Forms, Surveys, and Quizzes.
4. Mobile Behavior: On mobile devices, all labels default to Top alignment for optimal readability.
5. Improved Layout Control: Enhances space efficiency and visual clarity, especially in longer forms.

How It Works

In any form, survey, or quiz using the Single Column layout:

1. Select a form field
2. Use the Label Alignment setting to choose:

• Left
• Top
• Right
• Form Default

3. On mobile, label alignment is automatically set to Top, regardless of the desktop configuration.

Notes

1. Existing forms will continue using the global label alignment unless explicitly updated at the element level.
2. This update applies to all standard input types, including text fields, dropdowns, radio buttons, and more.

25th of August, 2025

Guidance for Call Timeout Settings

We're helping you configure Healthy Incoming Call Timeout.

• If the timeout is set too high (above 20 seconds), calls may bypass your CRM voicemail and instead go to your carrier voicemail. This may also leads to inaccurate call status since calls going to personal phone's carrier voicemail are marked as 'Completed' instead of 'Voicemail'.

Sub-account Incoming Call Timeout too high:

Phone Number Incoming Call Timeout too high:

• If the timeout is set too low (below 15 seconds), calls may not come through at all or may ring too briefly before ending.

Sub-account Incoming Call Timeout too low:

Phone Number Incoming Call Timeout too low:

Now, when you set a timeout outside the recommended range, we’ll display a message to help you choose a healthy duration.

📌 Why this matters

Carrier voicemail systems have fixed or limited timers (e.g., ~20–30 seconds for most major carriers). Keeping your timeout around 20 seconds ensures:

• Calls are more likely to be answered or Voicemails are more likely to recorded inside your CRM
• Call Status accuracy for Incoming Calls should improve. Earlier, if the timeout was too high, calls would end up in carrier voicemail with the status 'Completed'. Now, they're more likely to end up in in your CRM Voicemail with the correct status: 'Voicemail'

You can always choose to close this tooltip or ignore this information if you're confident about your call flow.

We've removed the AI credit system from workflows. AI assisted features within workflows are now free to use.

What's New:

The following workflow features no longer require AI credits:

1. Build Workflows Using AI (In Labs – Coming Soon)
2. AI chatbot
3. Custom Code AI
4. Email AI
5. SMS AI

Why This Matters:

• Use AI freely: Generate emails, SMS, and code as often as needed
• Experiment more: Test different approaches without counting costs
• Build faster: No need to ration AI usage for important tasks
• Better workflows: Leverage AI throughout your entire workflow design

Fair Usage Protection:

To keep AI free and fast for everyone, we've implemented a fair usage policy that ensures optimal performance across all users. If you ever reach the daily limit, it simply resets in 24 hours.

Note: Above AI features are not part of AI employee anymore and instead are free to use.

26th of August, 2025

Calling to the Most Relevant Countries is Now Enabled by Default

Previously, calling to only a few countries was enabled by default for new sub-accounts and phone numbers. If your business country wasn’t included, you had to contact our support team to get access.

Now, calling is automatically enabled for the most relevant countries by default:

• The country entered under your Business Profile > Business Physical Address

• The country where you purchased the phone number

Note: No changes have been made to SMS geo-permissions due to provider API limitations.

If you need to call countries that are not enabled by default, you can always reach out to our support team for assistance.