What's New?

Introducing Conversation AI V3: The Flow-Based Builder

The next generation of Conversation AI has officially landed, featuring a powerful visual flow builder that makes capturing leads, nurturing them, and automating workflows easier than ever.

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Overview

We’re excited to introduce Conversation AI V3 | The Flow-Based Builder, your all-in-one workspace for creating powerful, intelligent, and dynamic chat experiences.

This release completely redefines how you build bots:

• A visual flow experience that lets you map customer journeys intuitively.
• From lead qualification to multi-calendar scheduling to advanced automation, the new builder makes it fast, flexible, and efficient.

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What’s New

Here’s what’s included in this release:

Visual Flow Builder

Design conversations with ease using a drag-and-drop canvas. Build and connect conversation nodes seamlessly.

Advanced Lead Qualification

Create multi-step journeys that intelligently guide leads to the right outcomes with zero friction using AI capture information

Complex Logic & Branching

Add conditions, triggers, and actions to design adaptive, intelligent bots—no coding required using AI splitter

Multi-Calendar Booking

Automatically schedule appointments across multiple calendars with precision. The AI intelligently selects the right calendar for each scenario.

Dynamic Integrations

Integrate your flow with your favorite tools and systems:

• Custom Webhooks – Send or retrieve data mid-flow.
• Custom Triggers – Automate repeat bookings or special cases.
• Notifications – Keep your team informed at every step.
• Bot Transfers – Seamless chat hand-offs between bots or teams.
• Automated Summaries & Transcripts – Generate instant chat summaries.
• Instant Invoices & Emails – Send directly from within the chat.

This release turns Conversation AI into your creative automation engine.

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How It Works

Building a smart bot is now simpler than ever:

1. Enable Flow Builder Access in Labs.
2. Navigate to Conversation AI → Agents List → Create Bot → Select Flow Builder.
3. Switch to Bot Goals and click Launch Flow Builder.
4. Add AI Actions such as AI Capture, AI Message, and Custom Triggers to design your flow.
5. Add Logic & Conditions to personalize experiences and create branching paths.
6. Integrate Calendars & Workflows to automate bookings and follow-ups.
7. Connect automation tools such as webhooks and notifications for complete control.
8. Save, Test, and Deploy your bot to go live.

Note: Flow-Based Builder generations are free until December 31, 2025.

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Help Article

https://help.leadconnectorhq.com/support/solutions/articles/155000006600-conversation-ai-flow-builder

Why It Matters

• Total Control: Build bots that think and act like your business.
• Logic Made Simple: No coding required—just intuitive visual design.
• Scalable Automation: Manage multiple calendars, lead types, and workflows from one interface.
• Smarter Engagement: Deliver adaptive, real-time conversations for every user.

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What’s Next

We’re continuing to expand the Flow-Based Builder with new capabilities:

• Voice AI Nodes – Enable conversational voice-based interactions.
• Rich Communication Services – Add buttons, cards, and carousels for interactive experiences.
• MCP for Advanced Use Cases – Build deeper logic and tighter integrations.
• AI-Generated Flows – Describe your idea, and let the AI build your bot automatically.

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Availability

Now live in Labs.

Go to Settings → Labs → Enable "Conversation AI V3 | Flow-Based Builder" to start creating your own visual flows today.

What's New?

Conversations AI APIs Are Now Public

We’re excited to announce that Conversations AI APIs are now publicly available, giving you direct programmatic access to configure agents, manage actions, and retrieve generation data.

This update transforms Conversations AI from a feature within the product into a powerful, extensible capability that can integrate directly with your workflows and applications.

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What You Can Do Today

With public API access, you can now go beyond the in-app controls and automate key operations:

• Manage Agents & Actions – Create, update, and organize Conversations AI agents and their behaviors via API.
• Retrieve Generation Data – Access logs and conversation history for reporting, compliance, or analytics across any conversation message.

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Why It Matters

By making these APIs public, we’re giving you the flexibility to go beyond the UI:

• Automate setup and configuration.
• Integrate Conversations AI with external tools and systems.
• Customize workflows to fit your operational and business needs.

This is a major step toward making Conversations AI not just usable, but buildable.

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Authentication Options

You can now authenticate using either of the following methods:

• PIT (Personal Integration Token)
• JWT (JSON Web Token) — previously the only supported method

Note:

When generating a token for API access, you can include one or both of the following scopes:

• conversation-ai.readonly
• conversation-ai.write

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This update opens the door to full developer-level customization and automation of Conversations AI giving you complete control over how and where it operates.

What's New?

Conversations AI Can Now Understand and Respond to Voice Notes and Audio Attachments

We’re excited to announce a major advancement in Conversations AI — it can now listen to and respond to audio messages across multiple channels. Users can tap the mic, record a voice note, and Conversations AI will transcribe, understand, and reply intelligently.

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Audio-Powered Conversations

Conversations AI now supports voice note transcription and intelligent replies, making interactions more natural, fluid, and conversational.

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Supported Audio Types

Voice Notes (Platform-Specific):

• WhatsApp Voice Notes
• Facebook Voice Notes
• Instagram Voice Notes

General Audio Formats:

• OGG
• MP3
• MP4 Audio
• AAC
• M4A
• MPEG

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Multi-Audio Support

Send one or multiple audio files at once—Conversations AI will process and respond to all of them in a single interaction.

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Channel-Wide Compatibility

This feature works seamlessly across all supported messaging platforms:

• Facebook Messenger
• Instagram
• WhatsApp
• SMS (MMS)

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Availability

This feature is currently in Agency labs and available for early testers.

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How to Enable (After Labs Release)

1. Go to Labs in your HighLevel account.
2. Navigate to Lab Settings and enable Respond to Audios.
3. Open your Conversations AI Bot Settings and switch on "Also allow this bot to respond to Audio".
4. Once enabled, your bot will automatically begin processing incoming audio messages and replying intelligently.

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Behind the Scenes: Built for Scale & Speed

This feature is powered by a robust audio processing system designed to:

• Process audio in real time for fast responses
• Maintain a non-blocking conversation flow
• Scale efficiently across high-volume

What's New?

Conversations AI Can Now Understand and Respond to Images

We're excited to announce a breakthrough capability in Conversations AI: it can now see, understand, and reply to images shared by users across multiple channels. This is a major step forward in making customer interactions more natural, visual, and intelligent.

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Image Recognition Powered Conversations

Conversations AI now supports understanding and replying to images sent by users—giving bots the power to interpret visual inputs and respond contextually.

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Supported Image Types

• JPG
• JPEG
• PNG
• HEIC

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Multi-Image Support

Whether it's one image or multiple sent together, Conversations AI can process and respond to all of them in a single interaction.

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Channel-Wide Compatibility

This feature works seamlessly across all supported messaging platforms:

• Live Chat
• Facebook Messenger
• Instagram
• WhatsApp
• SMS (MMS)

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Availability

This feature is currently in Agency Labs

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How to Enable (After Labs Release)

1. Go to Agency Labs in your HighLevel account.
2. Navigate to Lab Settings and turn on Respond to Images.
3. Then go to your Conversations AI Bot Settings Page and enable the switch for "Also allow this bot to respond to: Images".
4. The bot will automatically start processing incoming images and replying intelligently.

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Behind the Scenes: Built for Scale & Speed

This upgrade is powered by a high-performance image processing architecture designed to:

• Analyze images in real time
• Respond faster without blocking the conversation flow
• Scale efficiently across multi-channel, high-volume environments

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Why This Matters

• Customers can now share product photos, screenshots, IDs, menus, receipts, and more—and receive meaningful replies.
• Makes AI more helpful in visual use-cases like support, appointment scheduling, product queries, and document sharing.
• Enhances bot intelligence by giving it the ability to understand images—not just text.

This is just the beginning and will unlock entirely new use cases and automation flows for Conversations AI.

We’ve unlocked Address Auto-Complete for all accounts in Forms and Surveys — at no cost and with unlimited usage! 🎉

✨ What’s New

🆓 Free for all accounts – Previously a paid feature, Address Auto-Complete is now included with no pricing limits.

🔍 Smart search – Users can type and instantly select their address from live suggestions.

📝 Auto-fill fields – Street, City, State, Country, and Postal Code populate automatically.

📋 Available where it matters – Fully supported in Forms and Surveys.

⚙️ How It Works

1. Add the Address field to your form or survey.
2. Enable the toggle for 'Auto-Complete Address'.

3. As users type, suggested addresses appear in a dropdown.
4. Selecting an address auto-fills all relevant fields.

💡 Why It Matters

🚀 Boost Conversions – Reduce friction by removing manual typing.

🎯 Accuracy – Ensure consistent, validated address data across entries.

⏱ Efficiency – Save time for users, improving completion rates.

💰 Unlimited & Free – No extra cost, no usage limits.