What's New?
Conversations AI APIs Are Now Public
We’re excited to announce that Conversations AI APIs are now publicly available, giving you direct programmatic access to configure agents, manage actions, and retrieve generation data.
This update transforms Conversations AI from a feature within the product into a powerful, extensible capability that can integrate directly with your workflows and applications.
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What You Can Do Today
With public API access, you can now go beyond the in-app controls and automate key operations:
- Manage Agents & Actions – Create, update, and organize Conversations AI agents and their behaviors via API.
- Retrieve Generation Data – Access logs and conversation history for reporting, compliance, or analytics across any conversation message.
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Why It Matters
By making these APIs public, we’re giving you the flexibility to go beyond the UI:
- Automate setup and configuration.
- Integrate Conversations AI with external tools and systems.
- Customize workflows to fit your operational and business needs.
This is a major step toward making Conversations AI not just usable, but buildable.
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Authentication Options
You can now authenticate using either of the following methods:
- PIT (Personal Integration Token)
- JWT (JSON Web Token) — previously the only supported method
Note:
When generating a token for API access, you can include one or both of the following scopes:
conversation-ai.readonlyconversation-ai.write
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This update opens the door to full developer-level customization and automation of Conversations AI giving you complete control over how and where it operates.
