🧭 Overview

We’re excited to introduce Rentals — now live via Private Beta! A powerful new addition to HighLevel’s scheduling suite, purpose-built for businesses that manage bookable assets like equipment, spaces, vehicles, or event setups. Rentals give you full control over how availability is shown, how durations are priced, and how multiple resources can be booked together.

Whether you rent out by the hour, day, or week, the Rentals module is designed to give you flexibility, scalability, and a seamless booking experience.

🚀 What’s New?

• ✅ Customizable Listings with Variants and Inventory
• Create listings for each rental offering — define durations, quantity, pricing, and variants (e.g., size, equipment type, etc).

• ✅ Support for Hourly, Daily, Weekly and Monthly Rentals
• Configure bookings to be charged for hours, days, weeks, or even months — perfect for businesses with flexible rental needs. Set rules for fixed booking durations, lead times, buffer gaps, start times, and apply tailored pricing for each time unit.
• ✅ Inventory Tracking & Availability Control
• Manage how many units of each listing are available at any given time — whether it’s a single item or bulk inventory. The system automatically checks availability, prevents double bookings, and adjusts inventory in real-time as bookings come in.
• ✅ Flexible Pricing Models
• Support for fixed duration/flexible duration pricing, seasonal pricing, tiered discounts by duration & quantity, security deposit options, and more.
• ✅ Multi-Item Bookings
• Customers can book more than one listing in a single checkout — perfect for events, combos, or bundled rental experiences.
• ✅ Built-in Payments and Invoicing
• Collect payments directly from the booking flow and generate invoices automatically for each booking. Setup security deposit as per your business needs.
• ✅ Customer Booking Page
• Offer customers a streamlined booking experience with a dedicated public-facing booking page that displays your listings, categories, pricing and availability in real-time.

• ✅ Revamped Calendar View
• Built-in calendar view shows all bookings across listings and time in a unified view. Users can manage all the bookings from one place.

🧩 How to Use It

• Navigate to Calendars > Calendar Settings > Rentals to access the Rentals module
• Create a new Listing with a name and description. Set the pricing per booking unit (e.g., $50/hour), and setup other booking settings as required.
• Configure business operating hours, payments and other business-level settings in Global Settings
• View Booking Page — to experience the look and feel of your customer-facing website
• Manage bookings in the Appointments List View or Calendar View

🎯 Why This Matters

• Purpose-built for rental workflows: Unlike standard appointment bookings, Rentals are designed for asset-based businesses with longer durations and quantities. Customers can now book across multiple hours, days, weeks or even months.
• Manage rentals at scale: Manage dozens of listings and handle simultaneous bookings.
• Ideal for verticals like: Vacation homes, equipment rental, event spaces, coworking desks, photo studios, private tours, mobility services, and more.

If you're interested in joining the Private Beta for Rentals, please fill out this form. We'd love to have you onboard!

We’re thrilled to announce that PayPal is now supported as a payment provider for Calendar payments!

You can now easily collect payments from your clients using PayPal — simply integrate your account and start receiving payments instantly.

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💳 Supported Payment Providers

You can now choose from the following payment options for calendar bookings:

• Stripe
• <a href="http://authorize.net" rel="ugc nofollow noopener noreferrer" target="blank”>Authorize.net
• NMI
• Razorpay
• Square
• PayPal (new!)

• PayPal works with all calendars and new services (v2).
• PayPal works individually or alongside Stripe, NMI, Square, and <a href="http://authorize.net" rel="ugc nofollow noopener noreferrer" target="blank”>Authorize.net.
• PayPal is not supported for the Service Menu (v1).
• PayPal and Razorpay cannot be used together. If both are integrated, Razorpay will be used as the default payment provider.

🧭 Overview

We’ve added WhatsApp as a new notification channel for calendars. This gives you a direct and reliable way to communicate with clients through one of the world’s most popular messaging platforms — ensuring your messages are seen and acted on.

🚀 What’s New?

✅ WhatsApp Support for Calendar Notifications

• WhatsApp can now be used for all calendar event types — Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up. You can toggle it on per notification.

✅ Recipient Configuration Options

– You can choose to send WhatsApp messages to Contacts, Assigned Users, or any Additional Phone Numbers. This lets you tailor who gets notified and how.

✅ Per-Recipient Templates

• Set different WhatsApp templates for Contacts vs. Assigned Users/Additional Numbers, giving you more control over how each party is notified.

✅ Template Selection & Creation

• Each notification type comes with a default template. You can choose to keep it, use an existing approved WhatsApp template or build a new one using the in-app template builder. Use Fetch New Templates to refresh your list in real time.

✅ Send Test WhatsApp Messages

• Use the Send Test Whatsapp Notification feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Go to Calendar Settings > Edit Calendar > Notifications & Additional Options

• Edit Notification type > Whatsapp Tab > Enable the Whatsapp toggle

• Choose the recipients
• Select or create an approved WhatsApp template
• Use Send Test WhatsApp Notification to validate message content
• Save your configuration — WhatsApp messages will now be sent automatically

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives users full control over template messaging and delivery
• Gives businesses flexibility in choosing how they reach different recipients

We’re excited to announce that you can now configure Taxes and Processing (Miscellaneous) Fees for Services (v2).

This update brings greater flexibility and control to how businesses manage pricing, fees, and taxes across their Services.

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💰 Processing Fees / Miscellaneous Charges (Services v2)

You can now add Miscellaneous Charges to Services (v2) — extending the functionality previously available to other checkout flows.

What This Means?

With this release, businesses can now:

• Apply one-time service charges, convenience fees, or custom processing fees directly to Service Bookings.
• Maintain consistent pricing structures across all customer interactions.

> ⚙️ Example: Add a 5% processing fee for bookings made through Services (v2).

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🏷️ Taxes in Services (v2)

You can now configure manual taxes for Services (v2).

Every service automatically has an associated product created. By adding tax rates to this product, applicable taxes will be included whenever the service is booked.

How It Works

• Add your tax rate to the product linked with your service.
• When the service is selected, the defined taxes will be automatically applied to the final booking amount.

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🪄 How to Configure Taxes and Fees

1. Go to Services

• Navigate to Services > Edit Service.

2. Open the Payment Section

• Locate the Configure Taxes for This Service button.

3. Set Up Taxes

• Click the button — it will redirect you to the associated product page.
• Choose or add your desired tax rates, then click Save.

4. Done!

• Your taxes and fees will now appear automatically on the booking page and within the in-app appointment modal.

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We’re leveling up the Recurring Appointments experience on mobile to make scheduling easier, faster, and more flexible. With this enhancement, users can now set up, manage, and customize recurring appointments directly from the Schedule Appointment screen, bringing mobile in line with key web functionality.

You set up a recurring check-in once – choose the time, pick who’s attending, and you’re done. Every future session appears automatically, complete with meeting links and reminders. When plans change, edit or cancel the whole series in seconds. No repeats, no rework, just effortless scheduling that runs itself.

Introduces both standard and custom recurrence options, giving users full control over how they schedule repeat meetings. Whether you want to set your own pattern or use pre-configured calendar settings, mobile now has the power to do it all.

🌟 Why It Matters

• Simplifies the scheduling of recurring meetings directly from mobile.
• Reduces repetitive manual bookings.
• Offers more control and flexibility with advanced recurrence options.
• Keeps teams and clients aligned with consistent meeting schedules.

🚀 What’s New

• Standard Recurring Appointments: Use your pre-configured recurrence settings from the Calendar settings. The system will check availability, display a list of Confirmed and Skipped events.
• Create custom recurring appointments directly from the Schedule Appointment screen, even without a recurring calendar configured.
• Bulk edit or delete the entire series of a recurring appointment with one action.
• Advanced recurrence patterns like “every second Tuesday,” “weekdays only,” or “annual” events.
• Infinite recurrence options — repeat indefinitely, end on a specific date, or after a set number of occurrences.

-📝 Note: Recurring appointments created via the Schedule Appointment screen will be booked strictly based on the recurrence rules and will not check availability.

🧭 How It Works

1. Tap on + (plus) icon and Schedule Appointment
2. Select the contact, calendar and team member
3. Choose between:

• Standard Recurrence: Use calendar-configured recurrence rules → system checks availability → review Confirmed & Skipped events
• Custom Recurrence: Under Custom Date & Time, enable Recurring Appointment Set your own date/time pattern.

4. Define your recurrence pattern and end criteria
5. Hit Save to create your recurring appointment. A single Zoom, Google Meet, or Microsoft Teams link will be generated for the entire series.

Availability:

Status: Live

HighLevel v3.108.4 and above

LeadConnector v3.108.4 and above

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