🧭 Overview

We’ve added WhatsApp as a new notification channel for calendars. This gives you a direct and reliable way to communicate with clients through one of the world’s most popular messaging platforms — ensuring your messages are seen and acted on.

🚀 What’s New?

✅ WhatsApp Support for Calendar Notifications

• WhatsApp can now be used for all calendar event types — Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up. You can toggle it on per notification.

✅ Recipient Configuration Options

– You can choose to send WhatsApp messages to Contacts, Assigned Users, or any Additional Phone Numbers. This lets you tailor who gets notified and how.

✅ Per-Recipient Templates

• Set different WhatsApp templates for Contacts vs. Assigned Users/Additional Numbers, giving you more control over how each party is notified.

✅ Template Selection & Creation

• Each notification type comes with a default template. You can choose to keep it, use an existing approved WhatsApp template or build a new one using the in-app template builder. Use Fetch New Templates to refresh your list in real time.

✅ Send Test WhatsApp Messages

• Use the Send Test Whatsapp Notification feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Go to Calendar Settings > Edit Calendar > Notifications & Additional Options

• Edit Notification type > Whatsapp Tab > Enable the Whatsapp toggle

• Choose the recipients
• Select or create an approved WhatsApp template
• Use Send Test WhatsApp Notification to validate message content
• Save your configuration — WhatsApp messages will now be sent automatically

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives users full control over template messaging and delivery
• Gives businesses flexibility in choosing how they reach different recipients