We’ve completely reimagined the dashboard experience by bringing AI-powered insights to the forefront. Now, instead of just viewing raw numbers, you can instantly uncover trends, spot risks, and take action—directly from your dashboards.

What’s New

• Fresh Header Re-Design – A cleaner, modernized header makes it easier to navigate, filter, and edit your dashboards with fewer clicks.
• Dashboard AI Summary- With a single click, AI generates a smart summary of your dashboard—highlighting key metrics, growth patterns, and areas that need your attention.
• Generated AI Insights- AI doesn’t just summarize—it explains. Get context-rich insights like revenue peaks, performance drops, and next-step recommendations, helping you stay proactive instead of reactive.
• Follow-ups on Dashboard Summary- Ask follow-up questions directly from the summary to dive deeper. Whether you want to know what’s driving trends or explore specific metrics, AI gives you answers in seconds.
• Widget-Level AI Summaries-Zoom in on any widget—like your Opportunities line chart—and instantly see an AI-generated breakdown of configurations, performance, and comparisons, without manual digging.

Why It Matters

1. Stop drowning in data—let AI highlight what matters most.
2. Make faster, smarter business decisions with ready-to-use insights.
3. Stay ahead of risks by identifying downward trends before they hurt performance.

Getting Started

Look for the ✨ Summarize Dashboard with AI button at the top of your dashboards and experience a smarter, more actionable way to work with data.

Also, if you hover over any widget in dashboard you will see option of AI too which can help you get more insight.

Dashboard Summary AI

Dashboard Widget AI Insight

Note

1. User needs to enable AI Employee in order to use the AI summaries and widget summaries.
2. AI Employee model window allows users to browse previous conversation to revisit the summaries and widget detailed by AI
3. Followups only work on custom widgets and not on standard widgets

What’s Next for Dashboard AI?

In the future, Dashboard AI will go beyond summaries and insights. Users will be able to create widgets directly from screenshots or references, making setup faster than ever. These widgets will come with side-by-side real-time analysis and goal-driven suggestions, tailored to how a specific niche or industry is performing.

Meta has announced an update to the WhatsApp Business Solution Terms, effective January 15, 2026. The new terms introduce additional clarity around AI usage, data handling, and third-party integrations for all WhatsApp Business Solution Providers (BSPs).

This update is primarily intended to restrict external large language model (LLM) providers—such as OpenAI, Anthropic, or Perplexity—from using WhatsApp message data for AI model training or analysis.

GoHighLevel’s Conversation AI remains fully compliant with these new terms. Our AI operates within HighLevel’s infrastructure, acts on behalf of your business, and does not share or train on your WhatsApp data.

You can continue using Conversation AI on WhatsApp without any changes or interruptions.

For more details, read the WhatsApp Business Solution Terms

here: https://www.whatsapp.com/legal/business-solution-terms/preview

We’ve introduced the ability for users to attach images when sending review requests, enhancing personalisation and engagement—especially for field service teams who wish to share real, job-specific visuals.

🧩 What’s New

Manual Image Uploads:

Users can now manually attach images when sending review requests. This enables them to include relevant visuals such as before-and-after job photos or service snapshots to add authenticity and context.

Supported Channels:

• SMS
• Email

Note: Image attachment support in Mobile App (iOS & Android) is Coming soon

💡 Why This Matters

Previously, review requests supported only one static image (usually a logo) via MMS. With this update, users can now dynamically upload and send images at the time of the request—no longer limited to pre-set branding assets.

This enhancement allows businesses to:

• Personalise outreach with real-time, contextual visuals
• Increase engagement and customer trust
• Drive higher review response rates, particularly in industries like home services, maintenance, and beauty care

Here are Few Snippets of the Product:

📍 Where to Find:

Reputation -> Sent Review Request

We’re always looking to make review management smarter and more flexible. Got ideas or suggestions?

Drop us a line at or share on our ideas board, we’d love your feedback! 🙌

👀 What’s New?

• A new “Notification Sound” toggle has been added under 'Additional Options' in the Chat Widget builder.
• By default, this option is enabled, ensuring website visitors are notified by sound whenever a new message arrives. Businesses can now turn this off if they prefer a quieter chat experience for their visitors.

👷 How It Works:

1. The Notification Sound toggle is available in the Chat Widget > Chat Window tab > Additional Options section.

2. When turned ON (default), the widget will:

• Play a notification sound whenever a new message is received.
• Show a popup and a bubble notification badge.
• Update the browser tab title to alert the visitor.

3. When turned OFF, the chat widget will continue to receive messages silently without sound or visual interruptions.

🌟 Why It Matters:

• Ensures visitors never miss a message when chatting with the business.
• Provides flexibility to disable sounds for a non-intrusive experience.
• Helps businesses create a personalized chat experience aligned with their brand tone and customer preferences.

📝 Notes:

1. This feature is ON by default for any live chat widget.
2. Sub-accounts can control the toggle independently in the respective chat widget settings.

We’ve added a new set of ready-to-use badges to the library so you can easily thank and recognize your members in meaningful moments.

🎉 What’s New?

You can now award badges for things like:

• Submitting a form or survey – Show appreciation when someone takes the time to respond
• Passing a quiz – Celebrate their effort and success
• Completing a lesson or course – Mark their learning milestones with a badge they’ll be proud of

These new badges are available in your badge library and can be used in automations or issued manually.

🙌 Why It Matters?

• Makes your experience feel more rewarding and thoughtful
• Helps members feel seen and appreciated at every step
• Turns small wins into shareable moments