👀 What’s New?

• A new “Notification Sound” toggle has been added under 'Additional Options' in the Chat Widget builder.
• By default, this option is enabled, ensuring website visitors are notified by sound whenever a new message arrives. Businesses can now turn this off if they prefer a quieter chat experience for their visitors.

👷 How It Works:

1. The Notification Sound toggle is available in the Chat Widget > Chat Window tab > Additional Options section.

2. When turned ON (default), the widget will:

• Play a notification sound whenever a new message is received.
• Show a popup and a bubble notification badge.
• Update the browser tab title to alert the visitor.

3. When turned OFF, the chat widget will continue to receive messages silently without sound or visual interruptions.

🌟 Why It Matters:

• Ensures visitors never miss a message when chatting with the business.
• Provides flexibility to disable sounds for a non-intrusive experience.
• Helps businesses create a personalized chat experience aligned with their brand tone and customer preferences.

📝 Notes:

1. This feature is ON by default for any live chat widget.
2. Sub-accounts can control the toggle independently in the respective chat widget settings.