What's New

Every workflow trigger now includes a built-in, human-readable description that explains what the trigger does and when it fires. Descriptions are visible directly within the Workflow Builder when browsing, selecting, or editing triggers.

How It Works

Open the Workflow Builder and click to add or edit a trigger. Each available trigger now displays a clear description of its function, allowing you to select the right trigger with confidence without needing to reference external documentation.

Why This Matters

Trigger descriptions reduce guesswork during workflow setup, making it easier for both new and experienced users to identify the correct trigger quickly and build automations faster.

What's New

Every workflow trigger now includes a built-in, human-readable description that explains what the trigger does and when it fires. Descriptions are visible directly within the Workflow Builder when browsing, selecting, or editing triggers.

How It Works

Open the Workflow Builder and click to add or edit a trigger. Each available trigger now displays a clear description of its function, allowing you to select the right trigger with confidence without needing to reference external documentation.

Why This Matters

Trigger descriptions reduce guesswork during workflow setup, making it easier for both new and experienced users to identify the correct trigger quickly and build automations faster.

3rd of March, 2026

Release type: Labs (opt-in beta)

Area: Voice: Call Transcription

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What's changing

We've upgraded the transcription engine powering voice call transcriptions. This brings multi-lingual transcription and improved accuracy for English too, without any change to your existing pricing or rebilling setup.

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What's new

Multi-language transcription

Transcriptions now support 10 languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch.

Automatic language detection

No language selection required. The spoken language is detected automatically.

Mid-call language switching

If the conversation switches languages during a call, transcription continues to work correctly. No manual intervention needed.

Timestamps

Each transcription includes timestamps for easier reference and review.

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What stays the same

• Transcription pricing for your sub-accounts is unchanged
• Rebilling multipliers continue to work as before
• Transcriptions appear in the same place in the UI
• Transcriptions can be used in workflows using the existing trigger

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How to enable

This feature is available as a Labs. To enable:

1. Go to Agency Settings → Labs
2. Click on Activate Feature for Multi Lingual Transcription

3. Toggle on Visiblity and Enable for the sub-accounts where you want to use it. Use Select All in case you want to enable it for all sub-accounts and Bulk Actions to Enable

4. New calls will use the upgraded engine automatically

Note: Existing call transcriptions are not retroactively updated.

🧭 Overview

We’ve significantly improved how Booking Periods work in Rentals to make date and time behavior clearer, more intuitive, and easier to configure.

With this update, businesses can now enable or disable time selection at the listing level, giving them full control over whether customers choose dates only or dates and times — without relying on hidden global settings.

Previously, booking behavior (such as time selection, duration calculation, and multi-day pricing) could depend on global setting configurations, leading to accidental multi-day charges and confusion around rental start/end times.

Booking logic is now explicit, visible, and self-contained within each listing — so businesses can clearly understand how bookings are calculated and charged.

🚀 What’s New

✅ Clear Booking Period Options

You now see three clearly defined Booking Period modes:

• Date & Time Selector
• Date Selector
• Fixed Durations

Each mode now has visible, predictable behavior — with no hidden dependencies.

🕒 Date & Time Selector

• Always shows date and time pickers in the booking widget
• Ideal for hourly rentals or bookings where customers must choose a start time and end time
• Behavior is no longer affected by hidden global settings

📅 Date Selector

• Customers select start and end dates only
• Default Rental Start Time and Rental End Time are always visible in listing settings
• Default times (e.g., 3:00 PM start / 11:00 AM end) are clearly applied to calculate duration

This is perfect for vacation rentals, overnight stays, and date-based pricing models.

⏱️ Fixed Durations

For listings with predefined booking durations:

• Optionally allow customers to select a start time
• If time selection is disabled, the default Rental Start Time is applied automatically
• End time is automatically calculated based on the selected duration
• Monthly bookings roll over to the next calendar month with smart date handling

🔒 Smart Compatibility Rules

To prevent unsupported configurations:

• When Booking Period = Date Selector, hourly pricing is disabled
• When Booking Unit = Hour, Date Selector is disabled

This ensures only valid combinations can be selected.

⚙️ Improved Discoverability

• “Disable Time Selector” behavior is now surfaced clearly within the listing directly and has been removed from Global Settings
• Booking logic is now self-contained within each listing

🔄 Migration for Existing Listings

To ensure a smooth transition:

• Existing listings were mapped to the correct Booking Period mode
• Default Rental Start/End times were populated where required

🎯 Why This Matters

• Eliminates accidental multi-day charges
• Makes rental start/end times visible and predictable
• Gives businesses control to enable time selection for some listings and disable for others
• Improves clarity for both admins and customers
• Increases adoption for vacation rentals and flexible pricing models
• This update brings Rentals one step closer to being fully intuitive and self-explanatory

🧭 Overview

We’re excited to introduce Rentals within Calendars!🎉

Rentals is a powerful new addition to HighLevel’s scheduling suite, purpose-built for businesses that manage bookable inventory like equipment, vehicles, spaces, vacation properties, event setups, and more.

Unlike traditional appointment scheduling, Rentals is designed for duration-based, inventory-driven bookings — giving you full control over availability, pricing logic, booking types, and multi-item checkouts.

Whether you rent by the hour, day, week, or month, Rentals gives you the flexibility to model your real-world business accurately.

🚀 What’s New?

✅ Customizable Listings with Variants & Inventory

Create listings for each rental offering and configure:

• Pricing per hour/day/week/month
• Quantity tracking
• Variants (e.g., size, type, configuration)
• Lead time, buffer time, booking window rules

✅ Inventory Tracking & Availability Control

Control how many units of each listing are available at any given time.

The system automatically:

• Checks availability across selected dates
• Prevents overbooking
• Blocks unavailable inventory

✅ Flexible Pricing Models

Support for:

• Tiered pricing by duration or quantity
• Seasonal pricing
• Day based pricing
• Security deposits

✅ Flexible Booking Types

Choose how customers book based on your business model:

• Date & Time Selector – Ideal for hourly and short-term rentals
• Date Selector Only – Perfect for day-based or night-based rentals
• Fixed Duration Bookings – Offer predefined packages (e.g., 3-day bundle, 5-day bundle)

Each listing can define its own booking behavior.

✅ Multi-Item Bookings

Customers can book multiple rental listings in a single checkout — perfect for bundles, event setups, or combined equipment rentals.

✅ Customer Booking Page

Offer a dedicated customizable public-facing booking page that:

• Displays listings and categories
• Shows real-time availability
• Offers a smooth booking experience

This gives rental businesses a streamlined and professional booking experience.

✅ Flexible Booking Management (Admin Experience)

Rentals includes a full booking management system:

• Create bookings manually from in-app
• Add multiple listings within one booking
• Modify dates, duration, quantity, or pricing
• Automatically generate invoices for every booking
• Collect payments in-app
• Track booking statuses (Booked → Active → Completed)
• View and manage all bookings from Appointment List View or Calendar View

✅ Revamped Calendar View

A dedicated Rentals calendar view allows you to:

• See bookings across all listings in a unified grid
• View bookings color-coded by status (Unconfirmed, Booked, Active, Completed, Cancelled)
• Filter by listing, status, payment status, categories
• Open detailed booking information directly from the calendar
• Manage all rental operations from one centralized view.

⚙️ How to Get Started

• Go to Agency View > Subaccounts
• Use bulk actions or the three-dot menu for a subaccount
• Navigate to Calendar Settings
• Toggle on the Rentals module
• Navigate to Calendars > Calendar Settings > Rentals to access the Rentals module
• Create a new Listing with a name and description. Set the pricing per booking unit (e.g., $50/day), and setup other booking settings as required.
• Configure business operating hours, payments and other settings in Global Settings
• View Booking Page — to experience the look and feel of your customer-facing website
• Manage bookings in the Appointments List View or Calendar View

🎯 Why This Matters

You can now:

• Offer multi-day, weekly, or monthly bookings
• Manage stock and variants
• Support quantity-based and multi-item checkouts
• Expand into new verticals like vacation rentals, equipment rental, event businesses, vehicle rentals, coworking spaces, and mobility services

Note : Rentals is currently live in Public Beta and will continue to evolve with ongoing improvements.