3rd of March, 2026

Release type: Labs (opt-in beta)

Area: Voice: Call Transcription

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What's changing

We've upgraded the transcription engine powering voice call transcriptions. This brings multi-lingual transcription and improved accuracy for English too, without any change to your existing pricing or rebilling setup.

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What's new

Multi-language transcription

Transcriptions now support 10 languages: English, Spanish, French, German, Hindi, Russian, Portuguese, Japanese, Italian, and Dutch.

Automatic language detection

No language selection required. The spoken language is detected automatically.

Mid-call language switching

If the conversation switches languages during a call, transcription continues to work correctly. No manual intervention needed.

Timestamps

Each transcription includes timestamps for easier reference and review.

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What stays the same

• Transcription pricing for your sub-accounts is unchanged
• Rebilling multipliers continue to work as before
• Transcriptions appear in the same place in the UI
• Transcriptions can be used in workflows using the existing trigger

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How to enable

This feature is available as a Labs. To enable:

1. Go to Agency Settings → Labs
2. Click on Activate Feature for Multi Lingual Transcription

3. Toggle on Visiblity and Enable for the sub-accounts where you want to use it. Use Select All in case you want to enable it for all sub-accounts and Bulk Actions to Enable

4. New calls will use the upgraded engine automatically

Note: Existing call transcriptions are not retroactively updated.