You can now visually see pre-buffer and post-buffer times directly in the Day and Week calendar views. Buffers are displayed as informational blocks, making it easier to understand appointment spacing without affecting scheduling flexibility.

✨ What's New

Before

• Buffer times were applied behind the scenes but were not visible in the calendar.
• It was difficult to distinguish between actual appointments and the buffer time surrounding them.

Now

• Pre-buffer and post-buffer times are displayed in both Day and Week views.
• Buffers are visually distinct from appointments, making your schedule easier to interpret at a glance.
• Buffer visibility works across all calendar filters, including: Staff/User, Service/Calendar, Category/Group

📍 How to Use It

1. Go to Calendars.
2. Switch to the Day or Week view.
3. Turn on the Show buffer time toggle.
4. View the highlighted buffer periods before and after appointments across all supported filters.

💡 Why This Matters

• Gain a clearer view of your schedule at a glance.
• Easily identify transition time between appointments.
• Plan your day more effectively while maintaining scheduling flexibility.
• Better understand buffer allocations without changing how appointments are booked.

You can now build richer customer journeys with RCS messaging directly inside Workflows. The new Send RCS and RCS Interactive Message actions let you automate conversations using the next generation of business messaging.

You can now:

• Send standard RCS messages from Workflows
• Build interactive RCS experiences with rich cards and buttons
• Trigger different workflow paths based on customer interactions
• Automate reminders, promotions, follow-ups, and customer engagement using RCS
• Build Richer Customer Journeys

Build Richer Customer Journeys

With the new Workflow actions, you can move beyond traditional messaging and create engaging RCS conversations that guide customers through personalized journeys – all from within your existing Workflow automations.

Available in Private Beta

RCS is currently available as part of our Private Beta.

If you'd like early access and want to help shape the future of RCS in HighLevel, reach out to your Customer Success Manager or contact the HighLevel team to join the Private Beta.

Also Available in the RCS Private Beta

In addition to Workflow support, Private Beta users can already take advantage of:

• 1:1 RCS messaging from Conversations
• Bulk RCS messaging for customer outreach
• RCS template creation and management

👷 How to use this feature

1. Navigate to Automation → Workflows
1. Create a new Workflow or edit an existing one
1. Add either the Send RCS or RCS Interactive Message action
1. Configure your message or interactive experience
1. Publish your Workflow

💡 Why it matters

• Automate rich, conversational customer experiences
• Increase engagement with interactive RCS messages
• Route contacts based on button selections and responses
• Deliver a more modern messaging experience directly from Workflows

🚀 What's Next

We're actively expanding our RCS capabilities. Here's what's coming soon:

• RCS Onboarding Flows to simplify sender registration and provisioning programmatically.
• General Availability (GA) of RCS, currently planned for end of Q3 2026, bringing the feature to all eligible HighLevel customers.

Starting July 6, 2026, we're updating SMS pricing for select international destinations due to carrier and provider cost increases.

What's changing?

Outbound Pricing Changes

Algeria: $0.2575 → $0.2730

Andorra: $0.1500 → $0.1464

Anguilla: $0.1891 → $0.2415

Argentina: $0.0935 → $0.1034

Azerbaijan: $0.3877 → $0.4110

Bahamas: $0.0525 → $0.0904

Bahrain: $0.0364 → $0.0386

Barbados: $0.1950 → $0.2624

Benin: $0.3000 → $0.2985

Bosnia and Herzegovina: $0.5100 → $0.5110

Botswana: $0.1600 → $0.1580

Burundi: $0.3757 → $0.4630

Cameroon: $0.1959 → $0.3170

Chad: $0.2897 → $0.3458

China: $0.1100 → $0.1082

Colombia: $0.0525 → $0.0592

Congo: $0.3371 → $0.2584

Faroe Islands: $0.0676 → $0.0717

Fiji: $0.1819 → $0.2200

Gabon: $0.3100 → $0.3146

Gambia: $0.2600 → $0.2606

Germany: $0.1100 → $0.1120

Gibraltar: $0.1091 → $0.1225

Greece: $0.0620 → $0.0657

Guadeloupe: $0.1866 → $0.2274

Guam: $0.0687 → $0.0847

Guinea-Bissau: $0.4700 → $0.4722

Honduras: $0.2460 → $0.3296

Iceland: $0.0661 → $0.0719

Iraq: $0.4491 → $0.5030

Jordan: $0.3884 → $0.4429

Kuwait: $0.2581 → $0.3164

Kyrgyzstan: $0.3852 → $0.4588

Latvia: $0.0800 → $0.0801

Lesotho: $0.4100 → $0.4123

Liberia: $0.2406 → $0.2677

Liechtenstein: $0.0334 → $0.0362

Macedonia: $0.2000 → $0.2012

Madagascar: $0.5267 → $0.5899

Malaysia: $0.2594 → $0.3389

Maldives: $0.2930 → $0.3581

Mali: $0.3288 → $0.3485

Malta: $0.0650 → $0.0689

Martinique: $0.1900 → $0.1897

Mauritius: $0.1896 → $0.2664

Montenegro: $0.1721 → $0.1928

Montserrat: $0.1949 → $0.2525

Mozambique: $0.4200 → $0.4170

Netherlands: $0.1072 → $0.1143

Niger: $0.2971 → $0.3652

Oman: $0.1707 → $0.2158

Pakistan: $0.3999 → $0.4734

Philippines: $0.2001 → $0.2410

Qatar: $0.2600 → $0.2634

Samoa: $0.2369 → $0.2675

Saudi Arabia: $0.1722 → $0.1949

Seychelles: $0.3100 → $0.3077

Solomon Islands: $0.0941 → $0.1265

South Africa: $0.0757 → $0.1355

Sri Lanka: $0.3962 → $0.4200

Sudan: $0.4700 → $0.4749

Swaziland: $0.2235 → $0.2650

Taiwan: $0.0688 → $0.0842

Togo: $0.4416 → $0.4946

Tunisia: $0.3428 → $0.5379

Uganda: $0.3300 → $0.3289

Ukraine: $0.2300 → $0.2268

United Arab Emirates: $0.1092 → $0.1176

Zambia: $0.3278 → $0.3942

Inbound Pricing Changes

Chile: $0.0075 → $0.0200

Hong Kong: $0.0075 → $0.0400

India: $0.0075 → $0.0100

Italy: $0.0075 → $0.0200

Mexico: $0.0075 → $0.0200

Philippines: $0.0075 → $0.0240

Portugal: $0.0075 → $0.0450

Puerto Rico: $0.0075 → $0.0083

Why are prices changing?

These changes reflect updates in carrier and messaging provider costs required to maintain reliable delivery and support messaging infrastructure across these destinations.

What do you need to do?

Nothing. The updated rates will automatically take effect on July 6, 2026.

As always, we'll continue to monitor carrier pricing and make updates as necessary to ensure reliable message delivery worldwide.

Thank you for choosing HighLevel.

👀 What's new?

• Dashboards look and feel more polished — header, navigation, breadcrumbs, side panel, and modals are all visually unified
• Every chart and widget type (numeric, bar, donut, line, table, funnel, and more) has been updated with consistent loading states, error states, and card styling
• Advanced filters, quick filter panel, and datepicker all follow the same visual language across dashboards and reports
• Custom metric builder — including the formula builder and filter panel — has a cleaner, more consistent layout
• Report builder, report list, schedule page, and clone/duplicate flows are visually aligned end to end
• Widget AI summary, Google Ads, Facebook, and Google Analytics widgets are included in the update

👷 How it works:

• Go to Settings → Labs in your sub-account. Enable "Dashboard and custom reporting – UI consistency update" to try the refreshed experience
• The updated UI loads automatically when you open Dashboards or Custom Reports
• All your existing dashboards, reports, widgets, filters, and custom metrics remain exactly as they were
• If you notice anything that looks off, use the feedback button to let us know

🌟 Why it matters:

• Consistency you can feel — every surface in Dashboards and Custom Reports now follows the same visual system, so nothing looks out of place as you move between pages
• Fewer visual surprises — spacing, typography, dropdowns, and tooltips are aligned across the board — no more mismatched elements between pages
• Foundation for what's next — this upgrade sets the stage for faster feature delivery in Dashboards and Reporting going forward

📝 Notes:

• This is a UI consistency update — no functionality, data, or workflows have changed. If you've added custom CSS styling, some changes may be needed due to the UI consistency change. We recommend reviewing your dashboards' styles to ensure they are working as expected.
• Minor spacing differences may be visible in some areas — these are expected as part of the component alignment

Screenshots

Custom Report Builder

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Custom Report – Scheduler

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Dashboard Builder

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Custom Metric Builder

👀 What's new?

• Dashboards look and feel more polished — header, navigation, breadcrumbs, side panel, and modals are all visually unified
• Every chart and widget type (numeric, bar, donut, line, table, funnel, and more) has been updated with consistent loading states, error states, and card styling
• Advanced filters, quick filter panel, and datepicker all follow the same visual language across dashboards and reports
• Custom metric builder — including the formula builder and filter panel — has a cleaner, more consistent layout
• Report builder, report list, schedule page, and clone/duplicate flows are visually aligned end to end
• Widget AI summary, Google Ads, Facebook, and Google Analytics widgets are included in the update

👷 How it works:

• Go to Settings → Labs in your sub-account. Enable "Dashboard and custom reporting – UI consistency update" to try the refreshed experience
• The updated UI loads automatically when you open Dashboards or Custom Reports
• All your existing dashboards, reports, widgets, filters, and custom metrics remain exactly as they were
• If you notice anything that looks off, use the feedback button to let us know

🌟 Why it matters:

• Consistency you can feel — every surface in Dashboards and Custom Reports now follows the same visual system, so nothing looks out of place as you move between pages
• Fewer visual surprises — spacing, typography, dropdowns, and tooltips are aligned across the board — no more mismatched elements between pages
• Foundation for what's next — this upgrade sets the stage for faster feature delivery in Dashboards and Reporting going forward

📝 Notes:

• This is a UI consistency update — no functionality, data, or workflows have changed. If you've added custom CSS styling, some changes may be needed due to the UI consistency change. We recommend reviewing your dashboards' styles to ensure they are working as expected.
• Minor spacing differences may be visible in some areas — these are expected as part of the component alignment