What's new?

You can now start workflows when a user replies to a conversation. This trigger fires whenever a user (team member) sends a reply to a contact, making it easier to automate internal processes after an agent responds instead of waiting for a customer reply.

How it works

Add the User Replied trigger to any workflow and choose the conditions that should start it. Once a user replies to a contact through a supported conversation channel, the workflow runs automatically and can continue with actions such as notifications, tagging, assignments, or follow-up automations.

How to use it

1. Open Automations > Workflows and add the User Replied trigger.
2. Configure any trigger filters required for your workflow.
3. Publish the workflow to automate actions whenever a user replies to a contact.

Why we built it

Many automations need to react to your team's actions- not just customer activity. The User Replied trigger helps you build workflows that track agent engagement, trigger internal notifications, update records, or kick off the next step immediately after a team member responds.

Simple example

• A sales representative replies to a new lead's SMS. The User Replied trigger automatically updates the opportunity stage to Contacted and notifies the sales manager.
• A support agent replies to a customer's email. The User Replied trigger adds a Support Responded tag and creates a follow-up task to check in after 48 hours.

Additional Notes

• The trigger activates only when a user sends a reply, not when a customer responds.
• Use this trigger for internal workflow automation based on team activity.

Preview

We're introducing a set of enhancements to the Services payment experience that make checkout more flexible for customers while improving the accuracy of deposit calculations.

✨ What's New

Choose Between Deposit or Full Payment

• Businesses can now enable a new setting that allows customers to choose how they'd like to pay during checkout.
• If enabled, for services with a deposit configured, customers will see two payment options: Pay Deposit and Pay Full Amount
• This option is available only when Online Payments are enabled and the service has a deposit configured.
• If this setting is disabled, customers will continue following the existing deposit-only checkout experience.

Improved Support for BNPL

• Customers who prefer financing their purchase can now choose to pay the full service amount, allowing supported Buy Now, Pay Later (BNPL) providers to finance the complete booking instead of just the deposit.
• This creates a smoother checkout experience and gives customers greater flexibility in how they pay.

Smarter Deposit Calculations

• Percentage-based deposits are now calculated using the final payable amount after discounts are applied, ensuring customers are only charged a deposit on what they actually owe.
• If a coupon is added, removed, or changed during checkout, the deposit amount is automatically recalculated in real time.
• Deposit calculations now also include applicable add-ons and taxes, based on the configured deposit percentage, providing a more accurate amount due at the time of booking.
• Flat deposit amounts remain unchanged and continue to work exactly as before.

⚙️ How to Use

1. Navigate to Services → Global Settings → Payment Settings.
2. Set the payment mode to Online Payment.
3. Enable Allow Deposit or Full Payment Choice.
4. Save your changes.

Once enabled, customers booking services with deposits will be able to choose whether to pay the deposit or the full amount during checkout.

💡 Why This Matters

• Give customers greater flexibility by letting them choose how they'd like to pay.
• Better support businesses offering Buy Now, Pay Later (BNPL) payment methods.
• Improve transparency by ensuring deposits accurately reflect the final booking value.

You can now visually see pre-buffer and post-buffer times directly in the Day and Week calendar views. Buffers are displayed as informational blocks, making it easier to understand appointment spacing without affecting scheduling flexibility.

✨ What's New

Before

• Buffer times were applied behind the scenes but were not visible in the calendar.
• It was difficult to distinguish between actual appointments and the buffer time surrounding them.

Now

• Pre-buffer and post-buffer times are displayed in both Day and Week views.
• Buffers are visually distinct from appointments, making your schedule easier to interpret at a glance.
• Buffer visibility works across all calendar filters, including: Staff/User, Service/Calendar, Category/Group

📍 How to Use It

1. Go to Calendars.
2. Switch to the Day or Week view.
3. Turn on the Show buffer time toggle.
4. View the highlighted buffer periods before and after appointments across all supported filters.

💡 Why This Matters

• Gain a clearer view of your schedule at a glance.
• Easily identify transition time between appointments.
• Plan your day more effectively while maintaining scheduling flexibility.
• Better understand buffer allocations without changing how appointments are booked.

You can now visually see pre-buffer and post-buffer times directly in the Day and Week calendar views. Buffers are displayed as informational blocks, making it easier to understand appointment spacing without affecting scheduling flexibility.

✨ What's New

Before

• Buffer times were applied behind the scenes but were not visible in the calendar.
• It was difficult to distinguish between actual appointments and the buffer time surrounding them.

Now

• Pre-buffer and post-buffer times are displayed in both Day and Week views.
• Buffers are visually distinct from appointments, making your schedule easier to interpret at a glance.
• Buffer visibility works across all calendar filters, including: Staff/User, Service/Calendar, Category/Group

📍 How to Use It

1. Go to Calendars.
2. Switch to the Day or Week view.
3. Turn on the Show buffer time toggle.
4. View the highlighted buffer periods before and after appointments across all supported filters.

💡 Why This Matters

• Gain a clearer view of your schedule at a glance.
• Easily identify transition time between appointments.
• Plan your day more effectively while maintaining scheduling flexibility.
• Better understand buffer allocations without changing how appointments are booked.

You can now visually see pre-buffer and post-buffer times directly in the Day and Week calendar views. Buffers are displayed as informational blocks, making it easier to understand appointment spacing without affecting scheduling flexibility.

✨ What's New

Before

• Buffer times were applied behind the scenes but were not visible in the calendar.
• It was difficult to distinguish between actual appointments and the buffer time surrounding them.

Now

• Pre-buffer and post-buffer times are displayed in both Day and Week views.
• Buffers are visually distinct from appointments, making your schedule easier to interpret at a glance.
• Buffer visibility works across all calendar filters, including: Staff/User, Service/Calendar, Category/Group

📍 How to Use It

1. Go to Calendars.
2. Switch to the Day or Week view.
3. Turn on the Show buffer time toggle.
4. View the highlighted buffer periods before and after appointments across all supported filters.

💡 Why This Matters

• Gain a clearer view of your schedule at a glance.
• Easily identify transition time between appointments.
• Plan your day more effectively while maintaining scheduling flexibility.
• Better understand buffer allocations without changing how appointments are booked.