🚧 This feature is currently available in Beta.

We're excited to introduce Post Sync for LinkedIn and TikTok (Beta), allowing you to automatically import your published posts into Social Planner.

Once enabled, your recent posts are synced into the planner so you can view historical content, monitor performance, and manage your publishing history alongside scheduled posts all from one place.

🚀 What's new

LinkedIn Post Sync (Beta)

With LinkedIn Post Sync, you can:

• View historical LinkedIn posts alongside scheduled content
• Track engagement metrics including reactions, comments, and shares
• Manage LinkedIn content from a unified publishing calendar

TikTok Post Sync (Beta)

You can now:

• Import published TikTok videos into Social Planner
• View historical TikTok content in one place
• Track likes, comments, shares, and views
• Manage TikTok alongside your other connected social accounts
• Automatic Daily Insight Refresh

Engagement metrics for LinkedIn and TikTok are refreshed every 24 hours, keeping your analytics up to date while staying within platform API limits.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings
• Connect your LinkedIn Page or TikTok account
• Enable Post Sync

• Allow the initial sync to complete
• View your synced posts and performance metrics inside Social Planner

💡 Why it matters

• Centralize published content across more social platforms
• Access historical posts without manual imports
• Monitor engagement from one unified dashboard
• Simplify reporting for agencies and businesses
• Reduce the need to switch between native social apps

📝 Notes

LinkedIn

• Beta supports LinkedIn Organization Pages only
• Personal LinkedIn profiles are not supported due to API limitations
• Reactions, comments, and shares refresh every 24 hours
• PDF, Event, Poll, and Article posts are synced but don't support in-app previews
• Mentions, hashtag highlighting, and tagged-user details aren't available due to LinkedIn API limitations
• Deleted LinkedIn posts remain visible in Social Planner since sync is one-way (LinkedIn → Social Planner)

TikTok

• Beta supports both TikTok Personal and Business accounts
• Likes, comments, shares, and views refresh every 24 hours
• Videos are played using TikTok's hosted player
• Synced TikTok videos can't be cloned into new posts due to API restrictions
• Location tags, tagged users, and music details aren't available through the TikTok API
• Deleted TikTok posts remain visible in Social Planner since sync is one-way (TikTok → Social Planner)

🚧 This feature is currently available in Beta.

We're excited to introduce Post Sync for LinkedIn and TikTok (Beta), allowing you to automatically import your published posts into Social Planner.

Once enabled, your recent posts are synced into the planner so you can view historical content, monitor performance, and manage your publishing history alongside scheduled posts all from one place.

🚀 What's new

LinkedIn Post Sync (Beta)

With LinkedIn Post Sync, you can:

• View historical LinkedIn posts alongside scheduled content
• Track engagement metrics including reactions, comments, and shares
• Manage LinkedIn content from a unified publishing calendar

TikTok Post Sync (Beta)

You can now:

• Import published TikTok videos into Social Planner
• View historical TikTok content in one place
• Track likes, comments, shares, and views
• Manage TikTok alongside your other connected social accounts
• Automatic Daily Insight Refresh

Engagement metrics for LinkedIn and TikTok are refreshed every 24 hours, keeping your analytics up to date while staying within platform API limits.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings
• Connect your LinkedIn Page or TikTok account
• Enable Post Sync

• Allow the initial sync to complete
• View your synced posts and performance metrics inside Social Planner

💡 Why it matters

• Centralize published content across more social platforms
• Access historical posts without manual imports
• Monitor engagement from one unified dashboard
• Simplify reporting for agencies and businesses
• Reduce the need to switch between native social apps

📝 Notes

LinkedIn

• Beta supports LinkedIn Organization Pages only
• Personal LinkedIn profiles are not supported due to API limitations
• Reactions, comments, and shares refresh every 24 hours
• PDF, Event, Poll, and Article posts are synced but don't support in-app previews
• Mentions, hashtag highlighting, and tagged-user details aren't available due to LinkedIn API limitations
• Deleted LinkedIn posts remain visible in Social Planner since sync is one-way (LinkedIn → Social Planner)

TikTok

• Beta supports both TikTok Personal and Business accounts
• Likes, comments, shares, and views refresh every 24 hours
• Videos are played using TikTok's hosted player
• Synced TikTok videos can't be cloned into new posts due to API restrictions
• Location tags, tagged users, and music details aren't available through the TikTok API
• Deleted TikTok posts remain visible in Social Planner since sync is one-way (TikTok → Social Planner)

🚧 This feature is currently available in Beta.

We're excited to introduce Post Sync for LinkedIn and TikTok (Beta), allowing you to automatically import your published posts into Social Planner.

Once enabled, your recent posts are synced into the planner so you can view historical content, monitor performance, and manage your publishing history alongside scheduled posts all from one place.

🚀 What's new

LinkedIn Post Sync (Beta)

With LinkedIn Post Sync, you can:

• View historical LinkedIn posts alongside scheduled content
• Track engagement metrics including reactions, comments, and shares
• Manage LinkedIn content from a unified publishing calendar

TikTok Post Sync (Beta)

You can now:

• Import published TikTok videos into Social Planner
• View historical TikTok content in one place
• Track likes, comments, shares, and views
• Manage TikTok alongside your other connected social accounts
• Automatic Daily Insight Refresh

Engagement metrics for LinkedIn and TikTok are refreshed every 24 hours, keeping your analytics up to date while staying within platform API limits.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings
• Connect your LinkedIn Page or TikTok account
• Enable Post Sync

• Allow the initial sync to complete
• View your synced posts and performance metrics inside Social Planner

💡 Why it matters

• Centralize published content across more social platforms
• Access historical posts without manual imports
• Monitor engagement from one unified dashboard
• Simplify reporting for agencies and businesses
• Reduce the need to switch between native social apps

📝 Notes

LinkedIn

• Beta supports LinkedIn Organization Pages only
• Personal LinkedIn profiles are not supported due to API limitations
• Reactions, comments, and shares refresh every 24 hours
• PDF, Event, Poll, and Article posts are synced but don't support in-app previews
• Mentions, hashtag highlighting, and tagged-user details aren't available due to LinkedIn API limitations
• Deleted LinkedIn posts remain visible in Social Planner since sync is one-way (LinkedIn → Social Planner)

TikTok

• Beta supports both TikTok Personal and Business accounts
• Likes, comments, shares, and views refresh every 24 hours
• Videos are played using TikTok's hosted player
• Synced TikTok videos can't be cloned into new posts due to API restrictions
• Location tags, tagged users, and music details aren't available through the TikTok API
• Deleted TikTok posts remain visible in Social Planner since sync is one-way (TikTok → Social Planner)

🚧 This feature is currently available in Beta.

We're excited to introduce Post Sync for LinkedIn and TikTok (Beta), allowing you to automatically import your published posts into Social Planner.

Once enabled, your recent posts are synced into the planner so you can view historical content, monitor performance, and manage your publishing history alongside scheduled posts all from one place.

🚀 What's new

LinkedIn Post Sync (Beta)

With LinkedIn Post Sync, you can:

• View historical LinkedIn posts alongside scheduled content
• Track engagement metrics including reactions, comments, and shares
• Manage LinkedIn content from a unified publishing calendar

TikTok Post Sync (Beta)

You can now:

• Import published TikTok videos into Social Planner
• View historical TikTok content in one place
• Track likes, comments, shares, and views
• Manage TikTok alongside your other connected social accounts
• Automatic Daily Insight Refresh

Engagement metrics for LinkedIn and TikTok are refreshed every 24 hours, keeping your analytics up to date while staying within platform API limits.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings
• Connect your LinkedIn Page or TikTok account
• Enable Post Sync

• Allow the initial sync to complete
• View your synced posts and performance metrics inside Social Planner

💡 Why it matters

• Centralize published content across more social platforms
• Access historical posts without manual imports
• Monitor engagement from one unified dashboard
• Simplify reporting for agencies and businesses
• Reduce the need to switch between native social apps

📝 Notes

LinkedIn

• Beta supports LinkedIn Organization Pages only
• Personal LinkedIn profiles are not supported due to API limitations
• Reactions, comments, and shares refresh every 24 hours
• PDF, Event, Poll, and Article posts are synced but don't support in-app previews
• Mentions, hashtag highlighting, and tagged-user details aren't available due to LinkedIn API limitations
• Deleted LinkedIn posts remain visible in Social Planner since sync is one-way (LinkedIn → Social Planner)

TikTok

• Beta supports both TikTok Personal and Business accounts
• Likes, comments, shares, and views refresh every 24 hours
• Videos are played using TikTok's hosted player
• Synced TikTok videos can't be cloned into new posts due to API restrictions
• Location tags, tagged users, and music details aren't available through the TikTok API
• Deleted TikTok posts remain visible in Social Planner since sync is one-way (TikTok → Social Planner)

What's New

You've built a Conversations AI agent — but will it handle real customer chats the way you expect? Prompt Optimizer now works with Conversations AI, so you can find out before your customers do.

It generates realistic customer scenarios, runs real chat conversations against a cloned copy of your agent, evaluates the results, pinpoints what failed, and rewrites the prompt to perform better. Your production agent stays untouched until you review and apply the improved version.

How It Works

1. Configure – Build Your Test Plan

• Auto-generated scenarios: AI creates contextual test scenarios based on your agent's prompt, language, knowledge base, appointment setup, and actions — each with a customer persona, opening message, expected behaviors, and priority level.
• Reuse past scenarios: Load scenarios from earlier runs instead of starting from scratch.
• Multi-language support: Scenarios, evaluations, and optimized prompts stay aligned to your agent's language.
• Usage visibility: See daily free messages used vs. remaining, plus a pre-run checklist before you start.

2. Test – Real Chats, Real Actions

• Real conversations, not simulations: Prompt Optimizer sends actual customer-style messages and waits for your agent's real replies.
• Action tracking: See when the agent triggers Appointment Booking, Human Handover, Workflow Triggers, Bot Transfer, Stop Bot, Auto Follow-up, Contact Field Updates, and Knowledge Base Queries.
• Full transcripts with AI scoring: Every chat is evaluated against expected outcomes, with clear reasoning on what passed, what failed, and why.
• Runs in the background: Leave the screen and come back to completed results.

3. Improve – AI-Guided Prompt Optimization

• One-click Improvise: AI analyzes failed chats, identifies root causes, generates an improved prompt, and tests it.
• Auto Optimize: Run multiple optimization attempts automatically until your target accuracy is reached.
• Prompt diff viewer: See exactly what changed before applying anything.
• Best Variation tag: The highest-accuracy prompt is highlighted, with full history of every attempt.

Safe by Design

• Testing runs against a cloned agent – your live agent is never modified until you click "Use Prompt."
• Temporary test contacts are created for each run and cleaned up automatically, keeping your CRM free of test data.

Good to Know

• AI evaluations can vary between runs – treat accuracy scores as directional guidance.
• Real actions (bookings, workflows, handovers) execute during testing, so use test calendars and workflows where appropriate.
• Long or stuck conversations time out automatically so runs always complete.