What's New

You can now bill your sub-accounts a fixed rate for Conversation AI and Voice AI instead of only a markup on usage. For example, you can charge $0.50 for every message sent through Conversation AI — the same amount every time, no matter how much that message actually costs to process.

You choose the billing model — markup or fixed rate — separately for each product and sub-account, and you can switch between them whenever you like.

Why It Matters

AI usage costs are based on tokens, which are hard to explain and even harder for your customers to estimate. A fixed rate means your customers see one simple, consistent price for AI usage — no surprises, no confusing math. That makes it much easier to explain the value of your AI products and close the sale.

Notes

• This is available at the product and sub-account level — you can set a fixed rate for one AI product or sub-account, and keep markup pricing on another.
• Markup-based billing is still fully supported if you prefer it.
• You're still billed based on actual usage on your end, so it's worth reviewing your own numbers to set a fixed rate that works for your margins.

6th of August, 2026

If your business operates outside the US, callers used to hear a US-style ringback tone while a call was being forwarded to you, routed through your IVR menu, transferred by Voice AI, or dialed out to them. That mismatch could feel unfamiliar or spammy, causing people to hang up before you even picked up.

We've localized that ringback tone to match the country of the phone number involved, covering inbound call forwarding, outbound calls, IVR call routing, and Voice AI transfers, across 37 countries, so callers hear the tone they expect no matter how the call connects.

3rd of August, 2026

You can now choose exactly which devices ring and handle audio for your calls in the web dialer.

How to use this?

Open audio settings from the gear icon in the dialer header.

Pick your main speaker for call audio, optionally ring one additional device at the same time (like a headset plus your desk speaker) to ensure you never miss an inbound call. Choose which microphone to use.

Test buttons let you preview the speaker and additional device before saving, and the microphone picker shows a live volume meter so you know it's picking up sound.

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This is available via Labs. You can enable it under Labs by following these steps:

• Go to agency settings > Labs
• Look for "Audio settings for voice calls"

• Click on "Activate Feature"
• Bulk select and enable it for the locations you want

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Note: Safari currently supports only one audio output device, so use Chrome or Edge for full control over device selection.

Managing your Google Business Profile content just got easier. ✨

With Google Business Profile (GBP) Post Sync, you can automatically import your existing GBP posts into Social Planner and manage both historical and newly published content from a single dashboard.

Note: Available through Labs. Enable the feature to start syncing your Google Business Profile posts.

🚀 What's new

1. Automatically Sync Existing GBP Posts. Import your published Google Business Profile posts directly into Social Planner, including:

• Standard Posts
• Event Posts
• Offer Posts
• Call-to-Action Posts

2. Synced posts retain key details such as:

• Summary text
• Images and media
• Call-to-action buttons
• Event information
• Offer details
• Unified Content Management

3. View your synced Google Business Profile posts alongside scheduled and published content from your other social channels, giving you a complete view of your content calendar in one place.
4. Automatic Daily Sync

Posts and supported engagement data are refreshed every 24 hours to keep your content history up to date. You'll also receive clear sync status updates and reconnect prompts if your Google Business Profile account requires attention.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings
• Enable Google Business Profile Post Sync
• Allow the initial sync to complete
• View your synced posts inside Social Planner

💡 Why it matters

• Manage Google Business Profile content alongside your other social channels
• Import historical posts without manual recreation
• Improve reporting with a complete content history
• Simplify content management for businesses and agencies with multiple locations
• Save time by keeping everything in one place

📝 Notes

• Available through Labs and must be enabled for each location
• By default, posts from the last 30 days are synced. If fewer posts exist, older posts (up to 365 days) are imported automatically
• Sync runs every 24 hours and is not real-time
• Cloning is supported for text-only and single-image posts only
• Multi-image and video posts cannot be cloned due to composer limitations
• Engagement metrics are limited to data supported by Google Business Profile APIs
• Deleted Google Business Profile posts continue to appear in Social Planner, as sync is one-way (GBP → Social Planner)
• Supported only for Google Business Profile accounts

We've updated our email delivery logic so that three critical email types are no longer skipped when a contact is marked as Do Not Disturb (DND):

1. Payments (Invoices)
2. Calendar notifications
3. System Notifications

Why this change?

Previously, marking a contact as DND would also block these transactional and time-sensitive emails meaning important information like invoices, calendar updates, and system alerts could go undelivered. Since these emails are essential for account and operational continuity (not marketing or promotional in nature), we've exempted them from DND rules to ensure contacts never miss critical communications.

Note:

This change only applies to the three email types listed above. All marketing and promotional emails continue to fully respect DND settings as before — this is not a blanket bypass of the DND preference.