Overview
We’ve restructured our paid actions and triggers into clearer categories to simplify pricing and improve user experience. This update introduces two distinct categories:
– Workflow – Premium Features
– Workflow – External AI Models
What’s New?
We’ve re-organized our chargeable actions and triggers into two categories:
1. Workflow – Premium Features
– Includes all premium actions, triggers and Workflow AI actions are now Premium actions
– Fixed pricing at $0.01 per execution
2. Workflow – External AI Models
– GPT Action (at OpenAI rack pricing)
– Future LLM integrations
– Pay exactly what the AI provider charges – no markup
Key Changes
Workflow AI Actions Are Now Premium Actions: All Workflow AI actions now fall under Premium Features at $0.01/execution:
– Translate Content
– Summarize Text
– Decision Maker
– Intent Detection
These Workflow AI actions join Copy Contact, Custom Webhook, and many other premium actions and triggers under one unified Premium Features category.
Staying in External AI Models:
– GPT Action – Continues at OpenAI rack pricing
How to Enable
For Both Categories:
1. Navigate to any action that requires enablement
2. Click “Enable Now” when prompted
3. You’ll be taken to Sub-Account Settings where you can:
– Toggle specific sub-accounts on/off
– Enable/Disable rebilling for each sub-account
– View which sub-accounts have the feature enabled
Sub-Account Management:
– Access via Settings → Workflow – Premium Features or Workflow – External AI Models
– Enable/disable features for individual sub-accounts
– Configure rebilling settings per sub-account
Re-billing Capabilities
Both categories support re-billing:
– Workflow – Premium Execution: Set your own markup above the $0.01/execution base cost
– Workflow – External AI Models: Add your markup on top of the OpenAI rack pricing
– Configure re-billing amounts in SaaS Configurator under the Rebilling tab
Why This Change?
– Clarity: Clear distinction between fixed-price actions and variable-price AI models
– Better organization: Makes it easier to find and use the right actions
– Future-ready: Sets the foundation for adding more AI providers
What This Means for You
– Predictable budgeting with $0.01/execution for Premium Execution actions
– Transparent pricing for External AI Models – pay exactly what providers charge
– Flexible re-billing options for both categories to set your own margins

Overview
We’ve restructured our paid actions and triggers into clearer categories to simplify pricing and improve user experience. This update introduces two distinct categories:
– Workflow – Premium Features
– Workflow – External AI Models
What’s New?
We’ve re-organized our chargeable actions and triggers into two categories:
1. Workflow – Premium Features
– Includes all premium actions, triggers and Workflow AI actions are now Premium actions
– Fixed pricing at $0.01 per execution
2. Workflow – External AI Models
– GPT Action (at OpenAI rack pricing)
– Future LLM integrations
– Pay exactly what the AI provider charges – no markup
Key Changes
Workflow AI Actions Are Now Premium Actions: All Workflow AI actions now fall under Premium Features at $0.01/execution:
– Translate Content
– Summarize Text
– Decision Maker
– Intent Detection
These Workflow AI actions join Copy Contact, Custom Webhook, and many other premium actions and triggers under one unified Premium Features category.
Staying in External AI Models:
– GPT Action – Continues at OpenAI rack pricing
How to Enable
For Both Categories:
1. Navigate to any action that requires enablement
2. Click “Enable Now” when prompted
3. You’ll be taken to Sub-Account Settings where you can:
– Toggle specific sub-accounts on/off
– Enable/Disable rebilling for each sub-account
– View which sub-accounts have the feature enabled
Sub-Account Management:
– Access via Settings → Workflow – Premium Features or Workflow – External AI Models
– Enable/disable features for individual sub-accounts
– Configure rebilling settings per sub-account
Re-billing Capabilities
Both categories support re-billing:
– Workflow – Premium Execution: Set your own markup above the $0.01/execution base cost
– Workflow – External AI Models: Add your markup on top of the OpenAI rack pricing
– Configure re-billing amounts in SaaS Configurator under the Rebilling tab
Why This Change?
– Clarity: Clear distinction between fixed-price actions and variable-price AI models
– Better organization: Makes it easier to find and use the right actions
– Future-ready: Sets the foundation for adding more AI providers
What This Means for You
– Predictable budgeting with $0.01/execution for Premium Execution actions
– Transparent pricing for External AI Models – pay exactly what providers charge
– Flexible re-billing options for both categories to set your own margins

We’ve enhanced how Facebook and Instagram contacts are managed to reduce duplicates and keep contact records unified.

Overview:

📍 Previously, when someone messaged your business on Facebook or Instagram and later shared their email or phone number, the system would append that data – but still create a new contact, even if another contact already existed with the same information. This led to duplicate records and fragmented histories.

✨ Now, when a contact enters through Facebook or Instagram and later shares an email or phone number that matches an existing contact, the system will automatically merge the contacts – ensuring one complete profile. However, if the sub-account has explicitly enabled “Allow duplicate contacts”, the automatic merge will not happen.

👀 What’s New?
– Facebook/Instagram contacts are now automatically merged if their email or phone matches an existing contact 🔄
– Prevents duplication and keeps all conversations and details in one place
– Automatic merge is skipped if the account has turned on “Allow duplicate contacts”

What’s New:

We’ve updated our billing system to include charges for email forwarding at the sub-account level using LC Email or Mailgun(Location Owned). This change is designed to align forwarded email activity with existing email sending charges and improve billing transparency.

Key Highlights:

1. Forwarded Emails Will Now Be Charged Per Email
– When rebilling is enabled for a sub-account, each forwarded email will incur a charge just like regular outgoing emails.

2. Applies Only To:

– LC Email at the Agency and sub-account level(if rebilling is enabled)

– Mailgun at the sub-account level

3. Improved Billing Transparency
Users will now receive more detailed billing notifications that include:
– Billing Source Type – the type of service generating the charge

– Billing Trigger ID – the unique identifier for the forwarded email event

This makes it easier to track and verify which forwarded emails are being billed.

✅ Why This Matters:
This update ensures that forwarded emails are billed consistently with other email activities, while also providing users with the detailed insights needed to monitor their usage and charges accurately.

We’ve enhanced the Reputation Management email builder to support multiple review platform links in a single Email. This means your customers can now choose where they’d like to leave a review, increasing flexibility and boosting response rates.

✨ What’s New?
You can now:

– Add multiple review links (Google, Facebook, Yelp, etc.) in a single email
– Customise CTA text for each platform (e.g., “Leave a review on Google”)
– Select/Unselect, Reorder, and Delete links easily in the builder
– Choose a specific GBP page if multiple are connected for a location
– Get built-in error validation to ensure all links are valid

✅ What You Can Do:

– Give customers more platform choices to leave reviews
– Improve conversion by reducing friction in the review flow
– Tailor and prioritise links using drag-and-drop reordering
– Personalise CTAs to match tone and platform intent
– Preview and schedule emails with full control over review link layout

📍 Available under:
1. Reputation → Email Requests → Email Builder/Create New → Review Links
2. The Review Links Component will autoselect and show all the platforms connected for you

We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌