Overview :
To improve compliance safety, reduce errors, and make bundle creation more efficient, HighLevel has introduced three key updates to the Address and Regulatory Bundle experience. These changes focus on preventing accidental deletions, streamlining bundle creation with auto-filled data, and guiding users toward the correct bundle type during setup.

Key Changes :
1. Deletion Confirmation for Bundles & Addresses
– When a user initiates deletion of a Regulatory Bundle or Address, a confirmation modal now appears before the action is completed.
– The modal clearly displays Type, Country, and Bundle ID to prevent accidental removal.
– If the bundle or address is in use, deletion will be disabled and a tooltip will explain why.

2. Auto-Population of Business Details for Address Bundles
– When creating a new Address Bundle, fields are now pre-filled using data from the location profile.
– Editable fields include business name, address lines, city, state, and postal code.
– If location data is missing, the form remains blank and works as before.

3. Default to Address Bundle in Selection Modal
– The Address Bundle option is now pre-selected when starting the bundle creation flow.
– Both Address and Regulatory Bundle options now include clear descriptions to help users choose correctly.
– “Learn More” links provide direct access to support documentation for further guidance.

Updated User Journey :
Bundle Deletion Attempt
– User clicks delete → confirmation modal appears with item details → user confirms or cancels.
– If in use, delete option is disabled with explanation tooltip.
Address Bundle Creation
– User selects Address Bundle → business details auto-populate from location metadata.
– User reviews and edits fields as needed before submitting.
Bundle Selection
– When prompted to choose bundle type, Address Bundle is pre-selected by default.
– Both options display short descriptions and have “Learn More” links for clarity.

Why This Matters :
– These updates are designed to:
– Reduce compliance risks from accidental bundle deletions.
– Save time and improve accuracy by reusing existing location data.
– Help users select the right bundle type and avoid provisioning errors.

You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.

✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
– Your own message templates
– Pre-built HighLevel templates
– Smart custom fields like {{contact.first_name}}

🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:

– Add dynamic image links for each contact
– Personalise images using merge fields (e.g., first name)
– Send unique visuals for every review request 🔥

✅ What You Can Do:
– Craft on-brand, personalised follow-ups with saved SMS templates
– Use merge tags in image URLs to send personalised graphics
– Improve engagement and review completion rates
– Manage & preview everything before you hit send

📍 Navigate to:
Reputation → Settings → SMS Requests
– Manage templates, set defaults, and personalize your recurring flow
– (And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌

You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.

✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
– Your own message templates
– Pre-built HighLevel templates
– Smart custom fields like {{contact.first_name}}

🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:

– Add dynamic image links for each contact
– Personalise images using merge fields (e.g., first name)
– Send unique visuals for every review request 🔥

✅ What You Can Do:
– Craft on-brand, personalised follow-ups with saved SMS templates
– Use merge tags in image URLs to send personalised graphics
– Improve engagement and review completion rates
– Manage & preview everything before you hit send

📍 Navigate to:
Reputation → Settings → SMS Requests
– Manage templates, set defaults, and personalize your recurring flow
– (And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌

You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.

✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
– Your own message templates
– Pre-built HighLevel templates
– Smart custom fields like {{contact.first_name}}

🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:

– Add dynamic image links for each contact
– Personalise images using merge fields (e.g., first name)
– Send unique visuals for every review request 🔥

✅ What You Can Do:
– Craft on-brand, personalised follow-ups with saved SMS templates
– Use merge tags in image URLs to send personalised graphics
– Improve engagement and review completion rates
– Manage & preview everything before you hit send

📍 Navigate to:
Reputation → Settings → SMS Requests
– Manage templates, set defaults, and personalize your recurring flow
– (And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌

You asked for more personalisation — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement.

✨ What’s New?
📝 Create Custom SMS Templates for Recurring Requests
Personalise your recurring review requests using:
– Your own message templates
– Pre-built HighLevel templates
– Smart custom fields like {{contact.first_name}}

🖼️ Dynamic Image Support with URLs (NiftyImages Compatible)
No more sending the same static image! You can now:

– Add dynamic image links for each contact
– Personalise images using merge fields (e.g., first name)
– Send unique visuals for every review request 🔥

✅ What You Can Do:
– Craft on-brand, personalised follow-ups with saved SMS templates
– Use merge tags in image URLs to send personalised graphics
– Improve engagement and review completion rates
– Manage & preview everything before you hit send

📍 Navigate to:
Reputation → Settings → SMS Requests
– Manage templates, set defaults, and personalize your recurring flow
– (And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.
Got a feature idea? Have suggestions on what could ease your review management?
Drop us a line at Ideas Board or or reach out directly to [email protected] or [email protected] — we’d love to hear from you. 🙌