30th September, 2025

Incoming Call Settings Simplified

• View and edit basic details like Friendly name, call recording and call forwarding

• View your incoming call flow

• Direct incoming calls to multiple devices of a user

• Direct calls to one device type of multiple users

• View all other settings affecting incoming calls

• Can be enabled under Labs

• Once enabled under Labs, it can be accessed under sub-account settings > Phone Numbers > Edit Configuration

What's New?

We've added a "Between" operator to workflow trigger filters, allowing you to filter values within a specific numeric range using a simple two-field input.

Key Features:

• Set min and max values in two input fields
• Inclusive by default – both start and end values are included
• Works across all numeric fields in triggers
• Built-in validation prevents errors when min > max
• Clear helper text: "Includes both the start and end values"

Use Cases

Quiz Score Automation: Route contacts based on quiz performance (e.g., scores between 30-60 trigger a nurture campaign).

Other Applications: Filter by purchase amounts, age ranges, engagement scores, or any numeric range-based logic.

How to Use

1. Open your workflow trigger configuration
2. Select a numeric field to filter
3. Choose "Between" from the operator dropdown
4. Enter minimum and maximum values
5. Save your configuration

What’s new?

You can now trigger workflows on a schedule, not just by contact or event.

Run automations every few hours, or days, or at an exact time of day — all without manual workarounds.

The new Scheduler trigger is complete with multiple time intervals and an optional advanced cron style setup.

How it works

When adding a trigger, choose Scheduler. Then configure:

Intervals:

• Hour (e.g., every 6 hours)
• Day (e.g., every 2 days at 9:00 AM)
• Daily at a specific time (e.g., every day at 6:00 AM)
• Weekly / Monthly with Nth weekday (e.g., 2nd Friday, 4th Monday)
• One-off date/time (run once on a specific date)
• Advanced (cron-style) for complex schedules.

Advanced Settings:

• Skip Weekends: Toggle to automatically avoid Saturdays/Sundays.
• Stop On: Set an end date; the trigger stops firing after that date.

Check Trigger Schedule (Preview)

Quickly verify your setup before publishing. The Check Trigger Schedule panel shows the next 5 execution times based on your selections (interval, time, Nth weekday like 2nd Friday/4th Monday, timezone, Skip Weekends, and Stop After).

• Click Check to reveal Next executions.
• Preview respects all settings: timezone, Skip Weekends, Stop After, and advanced options.
• If Stop After limits the window, you’ll see fewer than 5 dates or “No upcoming runs.”
• Use this to sanity-check complex schedules (e.g., “2nd Friday 4:30 PM”) before you Publish.

The workflow will execute automatically according to your account’s timezone. You’ll also see active status and last run indicators to confirm your scheduler is working as expected.

Contactless by Design

• Scheduler starts workflows without a contact, it will directly trigger the workflow based on the time set.
• Contact-based actions are skipped. If you include a contact-only action, it won’t run and the execution log will show: “Action skipped because there is no contact present in the workflow as Scheduler is a contactless trigger.”
• Contactless actions are best suited help you choose compatible steps (e.g., webhooks, Google Sheets, Slack, Airtable, Asana, data updates, internal notifications).

Validations & Rules

• Publish flow: As with any trigger, schedules won’t run until you Publish the workflow.
• Execution logs: Skipped actions (due to no contact) are clearly marked; you can trace runs by Last Run and preview upcoming runs via Check dates.

How to use it

• Go to Automations → Workflows → Add Trigger.
• Select Scheduler.
• Choose the schedule type (hour/day/specific time/one-off).
• Save and Publish the workflow.

Why we built it

Agencies and locations routinely need “run this every morning” or “the 2nd Friday at 10 AM.” Until now, many relied on Wait workarounds or external schedulers. Scheduler delivers a native, first-class clock trigger with clear presets and optional cron power — closing a long-standing parity gap with other automation tools.

Example Use cases

• Sheet refresh: Update a Airtable records every 4 hours via the Airtable integration.
• Send routine updates — Automatically send a daily summary or weekly performance report.
• Trigger reminders — Schedule automated follow-ups every morning at 8 AM.

What’s new?

You can now view real time trigger performance directly inside your workflows.

See exactly how many contacts were attempted, matched, or unmatched and dig into detailed, contact-level reasons for misfires.

This release takes workflow debugging and optimization to the next level, giving you clear, actionable insight right where you build.

How it works

Switch your workflow to Stats View to see performance metrics for every trigger.

Each trigger card shows:

• Attempted — total contacts evaluated.
• Matched — contacts that met all trigger conditions.
• Unmatched — contacts that didn’t qualify.

Click on any trigger to open the Trigger Stats Panel and review:

• Contact names, emails, and timestamps.
• Match status for each contact.
• Clear “Reason for Unmatch” details to help you diagnose issues fast.
• You can also filter by date range or search for a specific contact.

How to use it

• Open any workflow and switch to Stats View.
• Review Attempted, Matched, and Unmatched counts on each trigger card.
• Click a trigger to open detailed stats and identify why contacts didn’t match.

Simple example

You’ve built a workflow triggered when a contact is created and filtered by Contact Type = Customer. After switching to Stats View, you notice most entries are marked Unmatched.

Clicking into the details reveals the reason:

• Received value: lead
• Expected value: customer

You update your filter — and instantly see the next batch matching correctly.

Why we built it

Previously, users had no clear visibility into why triggers fired — or didn’t.

Now, you can see exactly how your triggers perform, making it easier to debug, optimize logic, and ensure workflows run smoothly.

Note

At launch, Trigger Stats will be available through the Labs Beta.

To access it, go to Settings → Labs, search for “Trigger Stats,” and enable it via the toggle.

What’s new?

Introducing Trigger Narration, a smart new way to instantly understand the logic behind every trigger in your workflows.

Each trigger now displays a simple & readable summary of all its filters and conditions right on the card so you can review, debug, or explain workflows without ever opening configuration modals.

This lets you instantly see what logic is driving your automations, without expanding the trigger editor.

Click “Details” to expand and view the complete list of filters and conditions applied.

How it works

When building or reviewing a workflow, each trigger now shows its active filters right below the trigger name.

For complex triggers, you’ll see a short summary followed by a “+X more” link to view the full list.

Clicking “Details” opens a panel showing the complete filter set applied to that trigger.

How to use it

• Open a workflow in Builder View.
• Hover over or select a trigger to see its filter narration summary.
• Click Details to review all applied conditions in full.

Why we built it

Previously, users had to open each trigger configuration to recall its filters — making workflows harder to scan, review, and maintain.

With Trigger Filter Summaries, you can now understand trigger logic at a glance, making it faster to audit automations, troubleshoot logic, and collaborate with teammates.

Note

At launch, Trigger Narrations will be available through the Labs Beta.

To access it, go to Settings → Labs, search for the feature, and enable it via the toggle.