What's New?

Conversations AI Can Now Understand and Respond to Images

We're excited to announce a breakthrough capability in Conversations AI: it can now see, understand, and reply to images shared by users across multiple channels. This is a major step forward in making customer interactions more natural, visual, and intelligent.

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Image Recognition Powered Conversations

Conversations AI now supports understanding and replying to images sent by users—giving bots the power to interpret visual inputs and respond contextually.

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Supported Image Types

• JPG
• JPEG
• PNG
• HEIC

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Multi-Image Support

Whether it's one image or multiple sent together, Conversations AI can process and respond to all of them in a single interaction.

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Channel-Wide Compatibility

This feature works seamlessly across all supported messaging platforms:

• Live Chat
• Facebook Messenger
• Instagram
• WhatsApp
• SMS (MMS)

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Availability

This feature is currently in Agency Labs

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How to Enable (After Labs Release)

1. Go to Agency Labs in your HighLevel account.
2. Navigate to Lab Settings and turn on Respond to Images.
3. Then go to your Conversations AI Bot Settings Page and enable the switch for "Also allow this bot to respond to: Images".
4. The bot will automatically start processing incoming images and replying intelligently.

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Behind the Scenes: Built for Scale & Speed

This upgrade is powered by a high-performance image processing architecture designed to:

• Analyze images in real time
• Respond faster without blocking the conversation flow
• Scale efficiently across multi-channel, high-volume environments

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Why This Matters

• Customers can now share product photos, screenshots, IDs, menus, receipts, and more—and receive meaningful replies.
• Makes AI more helpful in visual use-cases like support, appointment scheduling, product queries, and document sharing.
• Enhances bot intelligence by giving it the ability to understand images—not just text.

This is just the beginning and will unlock entirely new use cases and automation flows for Conversations AI.

We’ve unlocked Address Auto-Complete for all accounts in Forms and Surveys — at no cost and with unlimited usage! 🎉

✨ What’s New

🆓 Free for all accounts – Previously a paid feature, Address Auto-Complete is now included with no pricing limits.

🔍 Smart search – Users can type and instantly select their address from live suggestions.

📝 Auto-fill fields – Street, City, State, Country, and Postal Code populate automatically.

📋 Available where it matters – Fully supported in Forms and Surveys.

⚙️ How It Works

1. Add the Address field to your form or survey.
2. Enable the toggle for 'Auto-Complete Address'.

3. As users type, suggested addresses appear in a dropdown.
4. Selecting an address auto-fills all relevant fields.

💡 Why It Matters

🚀 Boost Conversions – Reduce friction by removing manual typing.

🎯 Accuracy – Ensure consistent, validated address data across entries.

⏱ Efficiency – Save time for users, improving completion rates.

💰 Unlimited & Free – No extra cost, no usage limits.

We’ve unlocked Address Auto-Complete for all accounts in Forms and Surveys — at no cost and with unlimited usage! 🎉

✨ What’s New

🆓 Free for all accounts – Previously a paid feature, Address Auto-Complete is now included with no pricing limits.

🔍 Smart search – Users can type and instantly select their address from live suggestions.

📝 Auto-fill fields – Street, City, State, Country, and Postal Code populate automatically.

📋 Available where it matters – Fully supported in Forms and Surveys.

⚙️ How It Works

1. Add the Address field to your form or survey.
2. Enable the toggle for 'Auto-Complete Address'.

3. As users type, suggested addresses appear in a dropdown.
4. Selecting an address auto-fills all relevant fields.

💡 Why It Matters

🚀 Boost Conversions – Reduce friction by removing manual typing.

🎯 Accuracy – Ensure consistent, validated address data across entries.

⏱ Efficiency – Save time for users, improving completion rates.

💰 Unlimited & Free – No extra cost, no usage limits.

What’s New

• Stats Mode (refreshed UI): Scan workflow performance in a cleaner, more visual layout.
• Sticky Notes 2.0: Brand your canvas with images/logos, color-code branches, and leave rich annotations.
• Workflow Comments: Drop notes directly on actions and review everything from a unified Notes sidebar.
• Right-Click Quick Actions: A modern context menu for faster edits—anywhere on the canvas.

Stats Mode (refreshed)

Get an at-a-glance view of how your workflow is performing in a streamlined UI. Great for quick checks during build reviews or post-publish audits.

View all your workflow stats in a refreshed new UI

How to use

• Open your workflow.
• Switch to Stats (sidebar bar) to view the updated layout.
• Scan metrics, then jump back to Builder to iterate.

Sticky Notes 2.0

Sticky notes now support images/logos, colors, and richer formatting—perfect for collaboration and hand-offs.

Use cases

• Workflow branding: Add a logo or icon to the canvas.
• Color coding: Mark branches by purpose or priority.
• Information handover: Leave setup notes, caveats, or testing tips.

How to use

• Click Sticky Note from the left toolbar.
• Choose a color, add text, and (optional) embed an image/link.
• Resize/reposition to label branches or sections.

Workflow Comments (action-level notes + Notes sidebar)

Attach comments to specific actions so collaborators see context where it matters; review everything in one place via the Notes sidebar.

How to use

• Select an action → add a comment.
• Open the Notes sidebar to browse all comments in the workflow.
• Resolve or update as you iterate.

Right-Click Quick Actions (glassmorphism UI)

Right-click anywhere on the canvas or an action to open a sleek menu for common edits—fewer clicks, faster flow.

How to use

• Right-click the canvas or a node to reveal options
• Pair with keyboard shortcuts for maximum speed.

What’s New

• Stats Mode (refreshed UI): Scan workflow performance in a cleaner, more visual layout.
• Sticky Notes 2.0: Brand your canvas with images/logos, color-code branches, and leave rich annotations.
• Workflow Comments: Drop notes directly on actions and review everything from a unified Notes sidebar.
• Right-Click Quick Actions: A modern context menu for faster edits—anywhere on the canvas.

Stats Mode (refreshed)

Get an at-a-glance view of how your workflow is performing in a streamlined UI. Great for quick checks during build reviews or post-publish audits.

View all your workflow stats in a refreshed new UI

How to use

• Open your workflow.
• Switch to Stats (sidebar bar) to view the updated layout.
• Scan metrics, then jump back to Builder to iterate.

Sticky Notes 2.0

Sticky notes now support images/logos, colors, and richer formatting—perfect for collaboration and hand-offs.

Use cases

• Workflow branding: Add a logo or icon to the canvas.
• Color coding: Mark branches by purpose or priority.
• Information handover: Leave setup notes, caveats, or testing tips.

How to use

• Click Sticky Note from the left toolbar.
• Choose a color, add text, and (optional) embed an image/link.
• Resize/reposition to label branches or sections.

Workflow Comments (action-level notes + Notes sidebar)

Attach comments to specific actions so collaborators see context where it matters; review everything in one place via the Notes sidebar.

How to use

• Select an action → add a comment.
• Open the Notes sidebar to browse all comments in the workflow.
• Resolve or update as you iterate.

Right-Click Quick Actions (glassmorphism UI)

Right-click anywhere on the canvas or an action to open a sleek menu for common edits—fewer clicks, faster flow.

How to use

• Right-click the canvas or a node to reveal options
• Pair with keyboard shortcuts for maximum speed.