Service-Level Forms

You can now assign service-specific forms in addition to the global form.

How it works

• The global form applies to all services by default.
• If a service-level form is set, it will be used when that single service is booked.
• When multiple services are booked together, the global form is always used.

Why this matters

• Collect different information based on the service being booked, without duplicating or overloading a single global form.

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Enhanced Free Slots for Connected Services

We’ve improved how free slots are calculated when booking multiple services in one appointment.

Previously

• Availability required the start time of each subsequent service to align with the fixed service interval.
• If the end of Service 1 didn’t exactly match the interval-based start of Service 2, the slot wasn’t shown as available.

Now

• Only the start time of the first service must align to the service interval.
• Following services start immediately after the previous one ends.
• Different durations and add-on times no longer need to fit interval multiples.
• A slot is offered if staff are available for the total combined duration of all selected services.

Benefits

• More bookable slots shown to customers.
• Less configuration of interval/duration “multiples.”
• Smoother booking experience for both staff and clients.

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🧭 Overview

We’ve introduced Schedules — a simpler, more scalable way to manage availability across calendars and users. Instead of setting hours individually on each calendar, you can now define availability once in a reusable schedule and apply it across multiple calendars. This update brings structure and clarity to how availability is managed throughout your account.

🚀 What’s New?

• ✅ Centralized Availability Management: Availability is now managed from the new Schedules section, where users can create, manage, and assign availability schedules for all staff members
• ✅ Reusable Schedules: Create once, apply to multiple calendars across staff or services
• ✅ Custom Calendar-Specific Schedules: For one-off needs, create a unique schedule within a calendar
• ✅ User-Level Default Schedule: Every user now has a default schedule automatically applied to new calendars
• ✅ Automatic Migration: All existing calendar availability has been migrated into custom schedules with no disruption

🧩 How to Use It

• Navigate to Calendar Settings ➝ Availability to access the new Schedules tab

• Use the staff selector to create and manage schedules for each user

• Set weekly hours, date-specific overrides, and time zone — all in one place
• A schedule can be shared across calendars, or you can create custom schedules directly from an individual calendar

• Use "Active On" to assign a schedule to one or more calendars
• Each calendar can have one schedule per user active at a time

🎯 Why This Matters

• Reduced efforts — no need to set the same hours on every calendar
• Brings clarity — one place to manage availability per user
• Enables consistency — especially helpful for teams, agencies, and multi-location businesses
• Preserves flexibility — unique calendar needs are still supported via custom schedules
• Previously, availability was defined separately at the user and calendar level. Schedules replace this with a single, centralized setup — reducing confusion and ensuring consistency.

🎯 Overview

You can now send SMS notifications for calendar and service appointments — giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

🚀 What’s New?

✅ SMS Support for Key Event Types

• You can now send SMS notifications for all appointment events — Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

✅ Customizable Recipient Options

• Choose who receives each SMS: the Contact, Assigned User, or Additional Phone Numbers. This gives you control over who gets what message.

✅ Per-Recipient Templates

• Set different templates for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

✅ Template Management Made Easy

• Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

✅ Send Test SMS Before Going Live

• Use the Send Test SMS feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Navigate to Calendar Settings
• Calendars : Edit Calendar > Notifications & Additional Options

• Services : Global Settings > Notifications

• Edit Notification type > SMS Tab > Enable the SMS toggle

• Choose your recipients (Contact, Assigned User, Additional Phone Numbers)
• Customize or select the SMS template

• Click Send Test SMS to verify content
• Save your settings — SMS will now be sent when that notification is triggered

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives businesses flexibility in choosing how they reach different recipients
• Gives users full control over template messaging and delivery

🎯 Overview

You can now send SMS notifications for calendar and service appointments — giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

🚀 What’s New?

✅ SMS Support for Key Event Types

• You can now send SMS notifications for all appointment events — Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

✅ Customizable Recipient Options

• Choose who receives each SMS: the Contact, Assigned User, or Additional Phone Numbers. This gives you control over who gets what message.

✅ Per-Recipient Templates

• Set different templates for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

✅ Template Management Made Easy

• Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

✅ Send Test SMS Before Going Live

• Use the Send Test SMS feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Navigate to Calendar Settings
• Calendars : Edit Calendar > Notifications & Additional Options

• Services : Global Settings > Notifications

• Edit Notification type > SMS Tab > Enable the SMS toggle

• Choose your recipients (Contact, Assigned User, Additional Phone Numbers)
• Customize or select the SMS template

• Click Send Test SMS to verify content
• Save your settings — SMS will now be sent when that notification is triggered

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives businesses flexibility in choosing how they reach different recipients
• Gives users full control over template messaging and delivery

🎯 Overview

You can now send SMS notifications for calendar and service appointments — giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

🚀 What’s New?

✅ SMS Support for Key Event Types

• You can now send SMS notifications for all appointment events — Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

✅ Customizable Recipient Options

• Choose who receives each SMS: the Contact, Assigned User, or Additional Phone Numbers. This gives you control over who gets what message.

✅ Per-Recipient Templates

• Set different templates for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

✅ Template Management Made Easy

• Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

✅ Send Test SMS Before Going Live

• Use the Send Test SMS feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Navigate to Calendar Settings
• Calendars : Edit Calendar > Notifications & Additional Options

• Services : Global Settings > Notifications

• Edit Notification type > SMS Tab > Enable the SMS toggle

• Choose your recipients (Contact, Assigned User, Additional Phone Numbers)
• Customize or select the SMS template

• Click Send Test SMS to verify content
• Save your settings — SMS will now be sent when that notification is triggered

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives businesses flexibility in choosing how they reach different recipients
• Gives users full control over template messaging and delivery