Overview

You can now let donors set up recurring donations right inside your forms/survey. This means supporters can choose to donate automatically – weekly, monthly, or on any schedule you prefer.

✨ What’s New

You can now enable recurring donations.

Donors can:

• Enter a donation amount.
• Choose how often they want to give donation (weekly, monthly, etc.).
• Set up automatic payments that continue based on their chosen schedule.
• Everything runs automatically, no manual setup or follow-up needed.

⚙️ How to Use

1. Open the Form/Survey Builder.
2. Turn on the Recurring Donation option.
3. Choose your preferred currency and save.
4. Share your form/survey, donors will now see recurring giving options.

🎯 Why This Matters

• Makes it easy for donors to give donat regularly without extra steps.
• Handles repeat payments automatically, saving you time.
• Helps you grow consistent, reliable donation support.

📥 Overview

To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, we're updating outbound SMS rates for the following countries.

These changes will take effect on November 10. We're sharing them ahead of time so you can stay informed and plan accordingly.

📊 Updated SMS List Prices (USD)

Country Old Price → New Price

Bosnia and Herzegovina: $0.3849 → $0.5110

Germany: $0.0940 → $0.1120

Sierra Leone: $0.3112 → $0.3898

Vietnam: $0.1860 → $0.2269

Latvia: $0.0715 → $0.0801

Martinique: $0.1401 → $0.1897

Botswana: $0.1174 → $0.1580

Macedonia: $0.1396 → $0.2012

Costa Rica: $0.0420 → $0.0623

Gambia: $0.1660 → $0.2606

Seychelles: $0.2602 → $0.3077

China: $0.0639 → $0.1082

Andorra: $0.1317 → $0.1464

🔍 Why It’s Happening

These updates come directly from our downstream provider in response to changing delivery costs across international carriers. Updating our rates ensures continued service quality and fair alignment with global SMS infrastructure.

🙏 Thank You

We know how important transparency is when it comes to billing. We’re committed to keeping you informed and making these changes as smooth as possible. If you have any questions or want help reviewing how this may affect your messaging, our team is here to help.

What’s New in Social Planner:

You can now manage Instagram comments directly inside Social Planner!

Building on our earlier rollout for Facebook, this update brings Instagram comment engagement into the same unified inbox so you can reply, mention, and manage conversations across both platforms without switching tabs.

😇 Key Highlights

• Reply to Comments: Respond to comments on Instagram posts right from Social Planner.
• Threaded Replies: Maintain context by replying to comment threads directly.
• Filters: Toggle between Latest and Top Comments for focused engagement.
• Mentions: Tag or mention public Instagram profiles while replying.

💡 Why This Matters

• Boost engagement and strengthen community interactions from a single place.
• Save time by skipping platform switching for replies.
• Deliver faster, contextual responses to improve engagement rate.
• Increase content visibility through timely engagement & response.

🛠️ How to Use It

1️⃣ Go to Marketing → Social Planner → Comments

2️⃣ Open the Comments tab to view and reply

3️⃣ Reply, mention, and manage threaded conversations, all inside Social Planner!

4️⃣ Use the filter to switch between Latest or Top comments

Note:

Support for all other platforms is coming soon! 🚀

The Voice AI Chat Widget now supports a new Embedded/Inline placement option, allowing users to seamlessly integrate the widget within their website content rather than having it float in a corner. This enhancement makes the Voice AI experience more natural and immersive, giving businesses greater flexibility in how they present conversational AI on their sites.

👀 What’s New?

1. Added Widget Placement options in the Style tab, users can now choose between:

• Sticky (Default): Floats on page corner, immovable.
• Embedded/Inline: Renders inline inside page content.

2. Dynamic behavior based on placement:

• For Embedded/Inline, customization simplifies to avatar and theme only.
• Themes shift from Chat Window Themes to Avatar Themes.
• Contact form toggle and widget position grid are hidden automatically as those won't be needed for the embedded type of voice AI widget.

3. Preview Enhancements:

• Embedded mode shows inline content block view.
• Sticky mode continues to reflect floating preview with live styling updates.

👷 How to Use?

1. Go to Sites > Chat Widget > Open an existing or create a new Voice AI chat widget > go to Style tab.
2. Under Widget Placement, select Embedded/Inline.
3. Customize avatar, theme, and button text (under Chat Window) as per your specifications.
4. Click Get Code > Copy the inline embed snippet.

5. Paste the snippet inside any webpage section where you want the Voice AI widget to appear.

• Below attached screenshots depict how a voice AI chat widget can be embedded in a funnel.

⭐ Why This Feature?

This enhancement gives businesses greater flexibility to embed the Voice AI Widget directly within their page layout, making conversations feel natural and seamless. It’s perfect for users who want an integrated, on-brand experience instead of a floating chat bubble.

⏭️ What’s Next?

• Phase 2: Introduction of multiple new themes for the Embedded mode.
• Embedded/Inline Chat Widgets support will also be extended to Live Chat, bringing the same smooth inline experience to text-based interactions.

📝 Notes:

1. Mobile responsive by default.
2. Multiple inline placements supported with the same Voice AI agent configuration.
3. A combination of embedded and sticky(chat bubble) can also be used in a website/funnel, users can use it however they want.

🧭 Overview

We’re excited to announce that Services are now fully supported in Snapshots! This makes it easier than ever to replicate setups for Services across multiple sub-accounts.

Now, agencies can effortlessly save time during onboarding and ensure seamless duplication of Services across multiple sub-accounts.

⚙️ What’s New?

You can now include the following assets when creating or loading a Snapshot:

• Calendar Services – All your configured service listings
• Calendar Service Add-Ons – Add-ons linked to services are copied seamlessly
• Calendar Service Categories – All grouping logic is carried over
• Calendar Service Resources – Replicate equipment, rooms, or team member assignments

These assets are selectable independently while creating or restoring Snapshots, giving agencies full flexibility.

🔧 How It Works

• Navigate to Agency View › Account Snapshots
• Create Snapshot with the desired assets from the source sub-account

• Save the Snapshot
• When loading into a location, choose the Services and related assets you want to include

The selected Services, Add-ons, Categories, and Resources will be added to the new sub-account

🌟 Why It Matters

This feature streamlines the onboarding process for agencies, allowing them to easily replicate Services setup across different accounts. With pre-configured Services, agencies can ensure a consistent user experience and quickly provide Services templates to their clients.