We’ve rebuilt the Trust Center and the A2P registration flow in Trust Center to make it faster, clearer, and more predictable. Expect cleaner screens, smarter field validations, and a helpful Submission Review step before you hit submit.

🔄 What changed :

• A simplified, guided flow with improved labels and inline tips
• New Submission Review step to verify details before submitting
• Smarter validations to catch errors early
• Upcoming additions : Join a Support Call 🎧 and Video Walkthrough ▶️

🕹How it differs from the old experience :

Before: the older UI was fragmented — Unclear validation, few support tools and no way to double‑check details before submitting.

Now: the process is simplified, guided, and visually consistent.

🔹 Entry & Progress :

• Old: Separate Brand/Campaign cards under Trust Center with inconsistent design and visual communication
• New: Modernised Trust Center with revamped, guided flow in Trust Center with clear layout, support articles and tooltips.

🔹 Business/Profile Details :

• Old: Cluttered UI/UX providing minimal clarity on compliant Brand submissions.
• New: Inline instructions and with tool-tips to reduce confusion.

🔹 Consent & Opt‑in :

• Old: Static form with minimal clarity.
• New: Stronger examples and validation for compliant consent text.

🔹 Review & Submission :

• Old: Submission occurred directly after data entry — no review.
• New: Submission Review screen to confirm everything before sending.

🔹 Help & Education :

• Old: Limited static notes.
• New: IN-line guidance, Tool-tips, and Join a Support Call 🎧 and Video Walkthrough ▶️ (both coming soon!).

💡 Benefits :

• Fewer rejections
• Faster approvals
• Clearer guidance
• Streamlined, confidence‑building experience

⏳ Coming soon :

• Join a Support Call — live help from inside the flow
• Video Walkthrough — short visual explainer

What’s New?

We have introduced GPT 5.1 model in the GPT action in workflows

How to Use?

Click the "+" icon and search for "GPT powered by OpenAI"

Click on the "Model" field and select GPT 5.1

Pricing

• GPT 5.1 Input Cost : $1.250 / 1M tokens
• GPT 5.1 Output Cost : $10.000 / 1M tokens

Why to use GPT 5.1 ?

• Better and faster reasoning over GPT 5
• More conversational and warmer personality
• Better Instruction following over other OpenAI models

We improved the Workflow Builder header so long names no longer overflow on the UI. The header now auto-scales, truncates with an ellipsis, and shows the full name on hover.

What’s new

• The workflow header now dynamically scales based on length.
• Very long names are neatly truncated with an ellipsis in the builder so the UI doesn’t break.
• Hover to reveal: Users can hover the header to see the full workflow name in a tooltip.

Why it matters

• No more layout issues with long workflow names.
• Cleaner, more readable builder experience.

Preview

What’s New — Smarter & Context-Aware Auto Follow-Up for Conversation AI

We’ve rolled out a major enhancement to the Auto Follow-Up feature in Conversation AI!

Previously, bots would sometimes send unnecessary or excessive follow-ups, even after a conversation had clearly ended — for example, when a user was disqualified, not interested, or had already booked an appointment.

With this update, the bot is now context-aware and intelligently analyzes the entire conversation — including the last few messages — before deciding whether to send or cancel a scheduled follow-up.

This makes the bot more human-like, relevant, and respectful of user intent.

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💡 How It Works

• No additional setup is required — simply enable Auto Follow-Up, and this enhancement will work by default for all your bots.
• The AI now evaluates the conversation’s tone, intent, and context before executing a follow-up.
• Using agentic detection, it determines whether the conversation is still open or has ended.
• If the user no longer requires assistance, the bot will cancel the scheduled follow-up automatically.

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When the Bot Won’t Follow Up

Here are scenarios where the bot will now skip follow-ups intelligently:

1. When the user is disqualified

Example responses:

– “Sorry, you’re not in our service area.”

– “We don’t provide that service in your location.”

2. When the user expresses disinterest

Example responses:

• “Not interested.”
• No thanks.”
• “I don’t need your service.”

3. When the user declines to book an appointment

• Example: “I don’t want to book an appointment.”
• If the bot ends the conversation, no follow-up will be triggered.
• If the bot continues the conversation, it will reassess if a follow-up is still necessary.

4. When the user expresses anger or frustration

Example responses:

• “Leave me alone.”
• “Stop texting me.”
• “This is spam.”
• “Not looking right now.”

5. When the conversation ends naturally or softly

Example responses:

• “Got it, Ryan. If you need anything else, feel free to ask.”
• “Thanks for the chat. Talk soon!”
• “That covers everything from my side.”
• “Hope that helps! Always here if you need anything.”
• hese indicate closure and no further follow-up is needed unless the user re-engages.

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#Why It Matters

• Prevents unnecessary follow-ups that may frustrate leads.
• Makes AI smarter and more natural in understanding conversations.
• Maintains a professional and non-intrusive brand experience.
• Saves time by automating context detection for follow-up logic.

help article – https://help.leadconnectorhq.com/en/support/solutions/articles/155000005353-conversation-ai-auto-follow-up

Managing multiple workflows and folders at once just got a whole lot easier.

Introducing Bulk Select, a faster way to perform repetitive actions like moving, publishing or deleting multiple workflows in one go.

No more making the changes 1 Workflow at a time..!!

What’s New

You can now select multiple workflows (or folders) and perform bulk actions directly from the list view.

Available actions include:

• Delete – Remove multiple workflows or folders in one click.
• Move – Relocate workflows or folders to another folder or nested folder.
• Publish/Draft (for workflows) – Change status of multiple workflows simultaneously.
• Manage Permissions (for folders) – Update the permission for a folder.

When you select multiple items, a toolbar appears with all available actions clearly listed.

How It Works

• Use checkboxes to select one or more workflows/folders.
• The “Select All” option lets you select every visible workflow on the page (by default the workflows will be selected not folders).
• A toolbar will appear showing how many workflows are selected and which actions you can perform.
• Confirmation pop-ups will show the number of workflows affected and any action.
• You want to select all Workflows or Folders, no issues – Just click on the down arrow near select all and choose from the 4 options available.

Example:

• You can now move 10 workflows to another folder or publish all of them at once — instead of doing it one by one.

Where It Works

• Available on "All Workflows" and any smart list that you have created.
• Works seamlessly across both folders and individual workflows.
• Compatible with existing permissions — users can only perform bulk actions they’re authorized for.

Why We Built It

• Because managing workflows one at a time was tedious. Bulk Select saves hours by reducing repetitive steps, improving consistency, and giving you better control when organizing or publishing multiple workflows.