Facebook & Instagram Chat Widget Types
We have added full support for Facebook Chat and Instagram Chat as independent chat widget types in the HighLevel Chat Widget.
Sub-accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.
👀 What's New?
1. New Chat Widget Types
Two new chat types are now available in the selector modal:
- Facebook Chat – Redirect visitors to Facebook Messenger for real-time conversations.
- Instagram Chat – Route visitors to Instagram DMs for instant engagement.
These appear in the “Select the type of chat” screen with updated sub-text and illustrations.
2. Facebook Chat Setup in Widget Builder
- A new Facebook Chat Setup accordion is added under the Chat Window tab.
- Users can select a connected Facebook Page from a dropdown.
- If no connected pages exist, users can click Connect a linked Facebook page button to open the updated connection modal.
No changes were made to the Style or Messaging tabs.
3. Instagram Chat Setup in Widget Builder
- A new Instagram Chat Setup accordion appears on the Chat Window tab.
- Users can choose from their connected Instagram accounts.
- If no accounts are linked, Connect a linked Instagram account button opens the Meta integration connection modal.
Again, no changes were made to the Style or Messaging tabs.
4. Updated Meta Page/Account Connection Modal
When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:
- Lists all available Facebook Pages or Instagram-connected Pages
- Indicates which pages/accounts are already connected
- Allows users to connect additional pages without leaving the widget flow
- Syncs integration settings automatically upon connection
This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behaviour.
👷 How to Use
- Go to Sites > Chat Widgets > New.
- Select Facebook Chat or Instagram Chat from the chat type modal.
- Navigate to Chat Window tab.
- Choose a connected Facebook Page or Instagram Account.
- If needed, click Connect a linked Facebook/Instagram account button to open the new connection modal and add more pages/accounts.
- Save the widget and embed it using Get Code on your website/funnel.
- Visitors interacting with the widget will be redirected to Messenger or Instagram DM automatically.
⭐ Why This Feature?
- Enables businesses to leverage their existing Facebook & Instagram presence for conversational engagement.
- Gives agencies more flexibility in offering channel-specific widgets for Meta messaging.
- Provides a cleaner, predictable and unified experience like we have for WhatsApp chat type.
- Reduces friction by aligning onboarding flows and account/page connection handling across all supported chat types.
- Strengthens HighLevel's multi-channel communication capabilities.
📝 Notes:
- If no Facebook account is connected under sub-account integration settings, users will not be allowed to create a FB or IG chat widget; they will be asked to connect the same with proper direction.
- If Facebook account is connected but no pages are selected, a page selection modal opens up.
- All other customisations like styling, widget placement amongst others remain the same for both IG and FB type chat widget.
Facebook & Instagram Chat Widget Types
We have added full support for Facebook Chat and Instagram Chat as independent chat widget types in the HighLevel Chat Widget.
Sub-accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.
👀 What's New?
1. New Chat Widget Types
Two new chat types are now available in the selector modal:
- Facebook Chat – Redirect visitors to Facebook Messenger for real-time conversations.
- Instagram Chat – Route visitors to Instagram DMs for instant engagement.
These appear in the “Select the type of chat” screen with updated sub-text and illustrations.
2. Facebook Chat Setup in Widget Builder
- A new Facebook Chat Setup accordion is added under the Chat Window tab.
- Users can select a connected Facebook Page from a dropdown.
- If no connected pages exist, users can click Connect a linked Facebook page button to open the updated connection modal.
No changes were made to the Style or Messaging tabs.
3. Instagram Chat Setup in Widget Builder
- A new Instagram Chat Setup accordion appears on the Chat Window tab.
- Users can choose from their connected Instagram accounts.
- If no accounts are linked, Connect a linked Instagram account button opens the Meta integration connection modal.
Again, no changes were made to the Style or Messaging tabs.
4. Updated Meta Page/Account Connection Modal
When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:
- Lists all available Facebook Pages or Instagram-connected Pages
- Indicates which pages/accounts are already connected
- Allows users to connect additional pages without leaving the widget flow
- Syncs integration settings automatically upon connection
This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behaviour.
👷 How to Use
- Go to Sites > Chat Widgets > New.
- Select Facebook Chat or Instagram Chat from the chat type modal.
- Navigate to Chat Window tab.
- Choose a connected Facebook Page or Instagram Account.
- If needed, click Connect a linked Facebook/Instagram account button to open the new connection modal and add more pages/accounts.
- Save the widget and embed it using Get Code on your website/funnel.
- Visitors interacting with the widget will be redirected to Messenger or Instagram DM automatically.
⭐ Why This Feature?
- Enables businesses to leverage their existing Facebook & Instagram presence for conversational engagement.
- Gives agencies more flexibility in offering channel-specific widgets for Meta messaging.
- Provides a cleaner, predictable and unified experience like we have for WhatsApp chat type.
- Reduces friction by aligning onboarding flows and account/page connection handling across all supported chat types.
- Strengthens HighLevel's multi-channel communication capabilities.
📝 Notes:
- If no Facebook account is connected under sub-account integration settings, users will not be allowed to create a FB or IG chat widget; they will be asked to connect the same with proper direction.
- If Facebook account is connected but no pages are selected, a page selection modal opens up.
- All other customisations like styling, widget placement amongst others remain the same for both IG and FB type chat widget.
Facebook & Instagram Chat Widget Types
We have added full support for Facebook Chat and Instagram Chat as independent chat widget types in the HighLevel Chat Widget.
Sub-accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.
👀 What's New?
1. New Chat Widget Types
Two new chat types are now available in the selector modal:
- Facebook Chat – Redirect visitors to Facebook Messenger for real-time conversations.
- Instagram Chat – Route visitors to Instagram DMs for instant engagement.
These appear in the “Select the type of chat” screen with updated sub-text and illustrations.
2. Facebook Chat Setup in Widget Builder
- A new Facebook Chat Setup accordion is added under the Chat Window tab.
- Users can select a connected Facebook Page from a dropdown.
- If no connected pages exist, users can click Connect a linked Facebook page button to open the updated connection modal.
No changes were made to the Style or Messaging tabs.
3. Instagram Chat Setup in Widget Builder
- A new Instagram Chat Setup accordion appears on the Chat Window tab.
- Users can choose from their connected Instagram accounts.
- If no accounts are linked, Connect a linked Instagram account button opens the Meta integration connection modal.
Again, no changes were made to the Style or Messaging tabs.
4. Updated Meta Page/Account Connection Modal
When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:
- Lists all available Facebook Pages or Instagram-connected Pages
- Indicates which pages/accounts are already connected
- Allows users to connect additional pages without leaving the widget flow
- Syncs integration settings automatically upon connection
This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behaviour.
👷 How to Use
- Go to Sites > Chat Widgets > New.
- Select Facebook Chat or Instagram Chat from the chat type modal.
- Navigate to Chat Window tab.
- Choose a connected Facebook Page or Instagram Account.
- If needed, click Connect a linked Facebook/Instagram account button to open the new connection modal and add more pages/accounts.
- Save the widget and embed it using Get Code on your website/funnel.
- Visitors interacting with the widget will be redirected to Messenger or Instagram DM automatically.
⭐ Why This Feature?
- Enables businesses to leverage their existing Facebook & Instagram presence for conversational engagement.
- Gives agencies more flexibility in offering channel-specific widgets for Meta messaging.
- Provides a cleaner, predictable and unified experience like we have for WhatsApp chat type.
- Reduces friction by aligning onboarding flows and account/page connection handling across all supported chat types.
- Strengthens HighLevel's multi-channel communication capabilities.
📝 Notes:
- If no Facebook account is connected under sub-account integration settings, users will not be allowed to create a FB or IG chat widget; they will be asked to connect the same with proper direction.
- If Facebook account is connected but no pages are selected, a page selection modal opens up.
- All other customisations like styling, widget placement amongst others remain the same for both IG and FB type chat widget.
Facebook & Instagram Chat Widget Types
We have added full support for Facebook Chat and Instagram Chat as independent chat widget types in the HighLevel Chat Widget.
Sub-accounts can now configure their widget to route website visitors directly into Facebook Messenger or Instagram DM, enabling real-time engagement on the customer’s preferred Meta messaging channels.
👀 What's New?
1. New Chat Widget Types
Two new chat types are now available in the selector modal:
- Facebook Chat – Redirect visitors to Facebook Messenger for real-time conversations.
- Instagram Chat – Route visitors to Instagram DMs for instant engagement.
These appear in the “Select the type of chat” screen with updated sub-text and illustrations.
2. Facebook Chat Setup in Widget Builder
- A new Facebook Chat Setup accordion is added under the Chat Window tab.
- Users can select a connected Facebook Page from a dropdown.
- If no connected pages exist, users can click Connect a linked Facebook page button to open the updated connection modal.
No changes were made to the Style or Messaging tabs.
3. Instagram Chat Setup in Widget Builder
- A new Instagram Chat Setup accordion appears on the Chat Window tab.
- Users can choose from their connected Instagram accounts.
- If no accounts are linked, Connect a linked Instagram account button opens the Meta integration connection modal.
Again, no changes were made to the Style or Messaging tabs.
4. Updated Meta Page/Account Connection Modal
When users click “Connect a linked Facebook page” or “Connect a linked Instagram account”, the system opens an enhanced modal that:
- Lists all available Facebook Pages or Instagram-connected Pages
- Indicates which pages/accounts are already connected
- Allows users to connect additional pages without leaving the widget flow
- Syncs integration settings automatically upon connection
This prevents redirection to a new window and keeps the experience fully aligned with the chat widget expected behaviour.
👷 How to Use
- Go to Sites > Chat Widgets > New.
- Select Facebook Chat or Instagram Chat from the chat type modal.
- Navigate to Chat Window tab.
- Choose a connected Facebook Page or Instagram Account.
- If needed, click Connect a linked Facebook/Instagram account button to open the new connection modal and add more pages/accounts.
- Save the widget and embed it using Get Code on your website/funnel.
- Visitors interacting with the widget will be redirected to Messenger or Instagram DM automatically.
⭐ Why This Feature?
- Enables businesses to leverage their existing Facebook & Instagram presence for conversational engagement.
- Gives agencies more flexibility in offering channel-specific widgets for Meta messaging.
- Provides a cleaner, predictable and unified experience like we have for WhatsApp chat type.
- Reduces friction by aligning onboarding flows and account/page connection handling across all supported chat types.
- Strengthens HighLevel's multi-channel communication capabilities.
📝 Notes:
- If no Facebook account is connected under sub-account integration settings, users will not be allowed to create a FB or IG chat widget; they will be asked to connect the same with proper direction.
- If Facebook account is connected but no pages are selected, a page selection modal opens up.
- All other customisations like styling, widget placement amongst others remain the same for both IG and FB type chat widget.
Workflow Update: GPT Action Enhancement
We've streamlined the GPT Action experience for the latest GPT 5 model family by OpenAI
What Changed
When using any of the newer models mentioned below , the Advanced Options section with temperature is now hidden:
GPT-5
GPT-5 mini
GPT-5 nano
GPT-5.1
Why This Matters
These models have a hardcoded temperature value of 1 set by OpenAI, they simply don't support custom temperature settings. We've updated the UI to reflect this, giving you a cleaner configuration experience with only the options that apply to your selected model.
For all other models, Advanced Options with temperature control remain available as usual.
