HighLevel has expanded international phone number availability across multiple key countries throughout 2025. These numbers are now searchable and purchasable directly through the Buy Number experience. This update significantly improves global phone number coverage within HighLevel.

The following new countries and number types added in 2025 are now available in HighLevel:

• France — Local
• Australia — Mobile
• Malaysia — Local & Toll-Free
• Italy — Toll-Free
• Chile — Local
• Germany — Mobile
• Japan — Local

Updated User Journey:

• User opens Buy Number and selects a country/type.
• HighLevel displays updated, accurate availability for these newly supported regions.
• If a number is unavailable, the UI reflects true provider inventory rather than a catalog limitation.

Why This Matters:

• Reduces false “no numbers available” results.
• Expands global phone number coverage.

Additional Notes (Important):

• Availability still depends on provider inventory and local regulations.
• Country-specific compliance and registration requirements remain unchanged.

🧭 Overview

We’ve improved how slot availability is calculated for calendars that allow multiple appointments per slot.

Previously, when a single appointment overlapped multiple time slots, the system would block all affected slots entirely — even if those slots still had remaining capacity.

Now, overlapping appointments only reduce the availability by 1 in each slot they span. Slots are blocked only when their true capacity limit is reached — not just because they were partially overlapped. This logic now powers both the internal appointment modal and the public booking widget, providing more accurate and flexible scheduling.

🚀 What’s New?

✅ Overlapping Appointments Now Reduce, Not Block, Slot Capacity

The system checks all slots that an appointment overlaps and reduces their availability by 1 — rather than fully blocking them. The slot remains available for others until the per-slot appointment limit is actually hit.

✅ Examples:

1. 🗓 Manual Booking via In-App Appointment Modal

• Setup: 15-minute slots, 5 appointments allowed per slot
• Custom Appointment: 10:15 to 10:45 AM (spans 10:00–10:30 AM and 10:30–11:00 AM slots)
• Old behavior: Both slots were fully blocked
• New behavior: Only 1 count is subtracted from each slot, allowing 4 more appointments in both

2. 🌐 Booking Widget (with 5-minute intervals)

• Setup: 15-min duration, 5-min slot intervals, 5 appointments per slot
• Appointment: Customer selects 10:00–10:15 AM
• Result: System subtracts only 1 appointment count from all overlapping slots capacity (e.g., 10:05–10:20 AM, 10:10–10:25 AM), leaving slots available until capacity is reached

✅ Applies Across Calendar Types

• Personal Calendars
• Round Robin Calendars
• Event Calendars

✅ Consistent Logic Across Internal & External Booking

No matter where the booking happens — the system uses the same calculation for :

• ✅ Public booking widget appointments
• ✅ Custom time appointments made via the in-app appointment modal

🎯 Why This Matters

• 🧠 Accurate availability representation — no more blocking slots prematurely
• 📅 Better availability utilization — especially helpful for high-traffic calendars
• 🤝 Consistent behavior across booking channels (admin + widget)

What’s new

Navigation & performance improvements

• Same-tab switching – open selected workflows in the same tab to keep focus and reduce tab clutter. (Replaces the previous “new tab” behavior)
• Significant speed improvements – for loading and switching between workflows.
• Infinite scroll – browse your complete workflow list without pagination.

Create & organize (right from the switcher)

• Create brand-new workflows directly in the switcher.
• Name workflows at creation (no extra steps).
• Duplicate existing workflows from the switcher panel.
• Delete workflows from the switcher panel.

How it works

• Open the Workflow Switcher in either Advanced Builder or Standard Builder.
• Search or scroll (now with infinite scroll) to find a workflow.
• Create, name, duplicate, or delete directly in the switcher.
• Click a workflow to open it in the same tab for a seamless, focused editing flow.

Why this matters

Previously, switching often meant extra tabs and context switching. With same-tab navigation, speed boosts, you can move faster, keep focus, and manage multiple workflows without leaving your build.

Additional Notes

• Availability: Workflow Switcher is now in both the Advanced Builder and Standard Builder.
• Tab behavior: Same-tab by default (with option to open in new tab).
• Shortcut (where supported): Shift + W to open the switcher.

What's New

We've redesigned the Workflows landing page to help new users get started faster. The updated experience puts AI front and center while offering multiple ways to create your first workflow.

AI Builder Takes Center Stage

The AI Builder is now prominently featured on the landing page. Describe what you want in plain English, and let AI generate your workflow automatically.

Templates at Your Fingertips

Browse all available templates directly from the landing page—ideal for finding inspiration or a quick-start foundation.

Multiple Paths to Get Started

• AI Builder – Describe your automation in natural language
• Browse Templates – Explore pre-built workflows
• Start from Scratch – Click "Create Workflow" for a blank canvas

Learning Resources

All existing video tutorials on understanding workflows remain accessible from this page.

Why It Matters

New users can now immediately choose the path that fits their comfort level, whether that's AI assistance, templates, or building manually.

What’s new✨

You can now have granular control over where their Instagram Reels appears with a brand new “Share to Feed” toggle inside Social Planner. This gives you full control on whether you want to display the reel on Instagram + Reels tabs or only on Reels tab on your Instagram Profile.

Toggle Behaviour:

• ON → Reel is published to both the Instagram Feed + Reels tab
• OFF → Reel appears only on the Reels tab

Default setting: ON (Same as Current Behaviour)

Why it matters💡

This enhancement helps users:

• Avoid cluttering their Instagram Feed with every Reel
• Maintain consistent feed aesthetics while still posting Reels
• Choose Reel-only content strategies without manual editing
• Reduce accidental cross-posting and support requests

How it works🛠️

• Create a post in Post Composer
• Select Instagram Reel

• Toggle “Show on Feed” ON or OFF

• Publish or schedule the Reel as usual
• Social Planner will post it exactly according to your selected visibility preference.