Overview

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

✨ What’s New

1. New Submission Layout (Forms)

• Updated submission layout for improved readability and consistency.
• Optimized for both on-screen viewing and PDF generation.

2. PDF Download Options (New vs Legacy)

• Added a dropdown selector instead of a tooltip.
• Users can now choose between: New PDF layout (improved formatting) or Legacy PDF layout (existing format)
• Available directly from submission views.

New Format:

Old Format:

3. Email Notification: PDF Attachments

• New “Send attachment” option added to notification settings.
• When enabled: Submission details are automatically generated as a PDF
• PDF is attached to notification emails
• Works for forms, surveys, and quizzes.
• Quiz results can now also be shared via email as a PDF. Quiz notifications now support two distinct PDF attachment options: Send Quiz Submissions as a PDF and Send Quiz Results as a PDF

Forms:

Quizzes:

What the Email Will Look Like?

🎯 Why This Matters

• Automatically sends PDFs with submission emails
• Cleaner layouts for easier reading and sharing
• More control over what gets sent (submissions, results, or both)

Overview

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

✨ What’s New

1. New Submission Layout (Forms)

• Updated submission layout for improved readability and consistency.
• Optimized for both on-screen viewing and PDF generation.

2. PDF Download Options (New vs Legacy)

• Added a dropdown selector instead of a tooltip.
• Users can now choose between: New PDF layout (improved formatting) or Legacy PDF layout (existing format)
• Available directly from submission views.

New Format:

Old Format:

3. Email Notification: PDF Attachments

• New “Send attachment” option added to notification settings.
• When enabled: Submission details are automatically generated as a PDF
• PDF is attached to notification emails
• Works for forms, surveys, and quizzes.
• Quiz results can now also be shared via email as a PDF. Quiz notifications now support two distinct PDF attachment options: Send Quiz Submissions as a PDF and Send Quiz Results as a PDF

Forms:

Quizzes:

What the Email Will Look Like?

🎯 Why This Matters

• Automatically sends PDFs with submission emails
• Cleaner layouts for easier reading and sharing
• More control over what gets sent (submissions, results, or both)

Overview

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

✨ What’s New

1. New Submission Layout (Forms)

• Updated submission layout for improved readability and consistency.
• Optimized for both on-screen viewing and PDF generation.

2. PDF Download Options (New vs Legacy)

• Added a dropdown selector instead of a tooltip.
• Users can now choose between: New PDF layout (improved formatting) or Legacy PDF layout (existing format)
• Available directly from submission views.

New Format:

Old Format:

3. Email Notification: PDF Attachments

• New “Send attachment” option added to notification settings.
• When enabled: Submission details are automatically generated as a PDF
• PDF is attached to notification emails
• Works for forms, surveys, and quizzes.
• Quiz results can now also be shared via email as a PDF. Quiz notifications now support two distinct PDF attachment options: Send Quiz Submissions as a PDF and Send Quiz Results as a PDF

Forms:

Quizzes:

What the Email Will Look Like?

🎯 Why This Matters

• Automatically sends PDFs with submission emails
• Cleaner layouts for easier reading and sharing
• More control over what gets sent (submissions, results, or both)

Overview

We’ve improved how form, survey, and quiz submissions are viewed, downloaded, and shared. This update introduces cleaner PDF layouts, more control over PDF attachments in notifications, and UI improvements across submission settings. Quiz results can now also be shared via email as a PDF.

✨ What’s New

1. New Submission Layout (Forms)

• Updated submission layout for improved readability and consistency.
• Optimized for both on-screen viewing and PDF generation.

2. PDF Download Options (New vs Legacy)

• Added a dropdown selector instead of a tooltip.
• Users can now choose between: New PDF layout (improved formatting) or Legacy PDF layout (existing format)
• Available directly from submission views.

New Format:

Old Format:

3. Email Notification: PDF Attachments

• New “Send attachment” option added to notification settings.
• When enabled: Submission details are automatically generated as a PDF
• PDF is attached to notification emails
• Works for forms, surveys, and quizzes.
• Quiz results can now also be shared via email as a PDF. Quiz notifications now support two distinct PDF attachment options: Send Quiz Submissions as a PDF and Send Quiz Results as a PDF

Forms:

Quizzes:

What the Email Will Look Like?

🎯 Why This Matters

• Automatically sends PDFs with submission emails
• Cleaner layouts for easier reading and sharing
• More control over what gets sent (submissions, results, or both)

Overview

We’ve rolled out a set of UI enhancements driven directly by feedback received from customers. These updates focus on improving clarity, usability, accessibility, and visual comfort on Conversations page, to help manage communications more efficiently.

How It Works

These enhancements are part of the CRM Redesign: Conversations + Contact Detail Page (Beta) in Labs.

• To enable the new experience, go to Labs and turn on CRM Redesign: Conversations + Contact Detail Page (Beta).
• If you have already enabled this Labs toggle, all the enhancements listed below will automatically reflect in your account, no additional action required.

What’s New & Improved

• Richer Activity Logs: Activity entries now include more detailed context such as pipeline name, stage, and related information, making it easier to understand what changed and why at a glance.

• Better Usability with Clearer Icons: Icon sizes across the UI have been increased to improve visibility and allow quicker recognition of actions.

• Improved Bulk Select Experience: The bulk selection flow has been refined to make selection flow clearer and reduce confusion when managing multiple conversations.

• Clearer Email Thread Visibility: When emails contain multiple threads, the indicator is now more prominent and easier to notice, making it simpler to locate at a glance.
• Enhanced Visual Contrast: Background colors, font sizes and contrast levels have been adjusted to make conversations easier to scan.
• Larger Snippet Selector in Composer: The snippet selector in the message composer is now larger, making it easier to browse, select, and insert snippets for faster and more efficient messaging.

• Improved Translation Support: We’ve added translation support for previously missing strings, ensuring a more consistent and complete localized experience across languages.

We’d love to keep improving based on your input. If you have additional UI-related feedback, please share your feedback through Labs.