🧭 Overview

Notification templates have historically shipped in English only, leaving multi-language businesses to manually translate every notification themselves. This release brings internationalization (i18n) to notification templates across Calendars, Services, and Rentals — default templates now localize based on the Business Profile's Platform Language, while anything a user has already customized stays exactly as saved. Newly created calendars, Services and Rentals locations get localized defaults automatically; existing ones keep their current templates until a user resets them to default.

🚀 What's New?

✅ Localized templates across Calendars, Services, and Rentals

Notification templates now display in the appropriate language automatically — across Email, SMS, and WhatsApp channels, wherever each product supports them.

✅ Coverage matches each product's own notification types

Calendars covers Assigned User, Additional Email, Additional Phone, Contact, and Guest templates. Services and Rentals covers all recipients of each notification as well.

✅ One consistent language source

All notification templates resolve their language from the Business Profile Platform Language — a single, consistent source across every product, recipient type, and channel.

✅ Your customizations are never touched

Any template that's already been edited is preserved exactly as saved — the system will never overwrite, retranslate, or reset a customized template. Only untouched, default templates get localized.

✅ New calendars, Services and Rentals locations get localized defaults automatically

Newly created calendars, services and rentals locations display their default notification templates in the Business Profile Platform Language right away — no extra steps needed.

🧩 How to Use It

• Calendars: Go to Calendar Settings → Notifications for the calendar you want to update.
• Services / Rentals: Go to Global Settings → Notifications.
• New calendars, Services, and Rentals: Nothing to do — default templates already display in the Business Profile Platform Language.
• Existing calendars, Services, and Rentals: Templates keep their current (English) content by default, even if they've never been edited. To pick up the localized version, click Reset to Default on the relevant notification template — this is what triggers the translation.

🎯 Why This Matters

• Multi-language businesses no longer need to manually translate notification templates across Calendars, Services, or Rentals.
• A single source of truth for language — the Business Profile — keeps behavior predictable and easy to reason about across every product and recipient type.
• Protects existing work — nothing a user has already customized gets reset or retranslated.
• New calendars, services, and rentals work out of the box, and existing ones can opt in with one click — no forced, silent overwrite of what's already live.

🧭 Overview

Notification templates have historically shipped in English only, leaving multi-language businesses to manually translate every notification themselves. This release brings internationalization (i18n) to notification templates across Calendars, Services, and Rentals — default templates now localize based on the Business Profile's Platform Language, while anything a user has already customized stays exactly as saved. Newly created calendars, Services and Rentals locations get localized defaults automatically; existing ones keep their current templates until a user resets them to default.

🚀 What's New?

✅ Localized templates across Calendars, Services, and Rentals

Notification templates now display in the appropriate language automatically — across Email, SMS, and WhatsApp channels, wherever each product supports them.

✅ Coverage matches each product's own notification types

Calendars covers Assigned User, Additional Email, Additional Phone, Contact, and Guest templates. Services and Rentals covers all recipients of each notification as well.

✅ One consistent language source

All notification templates resolve their language from the Business Profile Platform Language — a single, consistent source across every product, recipient type, and channel.

✅ Your customizations are never touched

Any template that's already been edited is preserved exactly as saved — the system will never overwrite, retranslate, or reset a customized template. Only untouched, default templates get localized.

✅ New calendars, Services and Rentals locations get localized defaults automatically

Newly created calendars, services and rentals locations display their default notification templates in the Business Profile Platform Language right away — no extra steps needed.

🧩 How to Use It

• Calendars: Go to Calendar Settings → Notifications for the calendar you want to update.
• Services / Rentals: Go to Global Settings → Notifications.
• New calendars, Services, and Rentals: Nothing to do — default templates already display in the Business Profile Platform Language.
• Existing calendars, Services, and Rentals: Templates keep their current (English) content by default, even if they've never been edited. To pick up the localized version, click Reset to Default on the relevant notification template — this is what triggers the translation.

🎯 Why This Matters

• Multi-language businesses no longer need to manually translate notification templates across Calendars, Services, or Rentals.
• A single source of truth for language — the Business Profile — keeps behavior predictable and easy to reason about across every product and recipient type.
• Protects existing work — nothing a user has already customized gets reset or retranslated.
• New calendars, services, and rentals work out of the box, and existing ones can opt in with one click — no forced, silent overwrite of what's already live.

🧭 Overview

Notification templates have historically shipped in English only, leaving multi-language businesses to manually translate every notification themselves. This release brings internationalization (i18n) to notification templates across Calendars, Services, and Rentals — default templates now localize based on the Business Profile's Platform Language, while anything a user has already customized stays exactly as saved. Newly created calendars, Services and Rentals locations get localized defaults automatically; existing ones keep their current templates until a user resets them to default.

🚀 What's New?

✅ Localized templates across Calendars, Services, and Rentals

Notification templates now display in the appropriate language automatically — across Email, SMS, and WhatsApp channels, wherever each product supports them.

✅ Coverage matches each product's own notification types

Calendars covers Assigned User, Additional Email, Additional Phone, Contact, and Guest templates. Services and Rentals covers all recipients of each notification as well.

✅ One consistent language source

All notification templates resolve their language from the Business Profile Platform Language — a single, consistent source across every product, recipient type, and channel.

✅ Your customizations are never touched

Any template that's already been edited is preserved exactly as saved — the system will never overwrite, retranslate, or reset a customized template. Only untouched, default templates get localized.

✅ New calendars, Services and Rentals locations get localized defaults automatically

Newly created calendars, services and rentals locations display their default notification templates in the Business Profile Platform Language right away — no extra steps needed.

🧩 How to Use It

• Calendars: Go to Calendar Settings → Notifications for the calendar you want to update.
• Services / Rentals: Go to Global Settings → Notifications.
• New calendars, Services, and Rentals: Nothing to do — default templates already display in the Business Profile Platform Language.
• Existing calendars, Services, and Rentals: Templates keep their current (English) content by default, even if they've never been edited. To pick up the localized version, click Reset to Default on the relevant notification template — this is what triggers the translation.

🎯 Why This Matters

• Multi-language businesses no longer need to manually translate notification templates across Calendars, Services, or Rentals.
• A single source of truth for language — the Business Profile — keeps behavior predictable and easy to reason about across every product and recipient type.
• Protects existing work — nothing a user has already customized gets reset or retranslated.
• New calendars, services, and rentals work out of the box, and existing ones can opt in with one click — no forced, silent overwrite of what's already live.

📅 Effective Date

We are updating list prices for select international outbound SMS destinations and phone number monthly rentals effective October 13, 2026.

💬 Outbound Messaging (SMS)

The following outbound SMS prices will change on October 13, 2026.

Albania

• $0.1167 → $0.1419

Angola

• $0.3062 → $0.3154

Burkina Faso

• $0.2233 → $0.2568

Congo (DRC)

• $0.2584 → $0.2994

Guam & Northern Mariana Islands

• $0.0847 → $0.0983

Maldives

• $0.3581 → $0.4047

Mali

• $0.3485 → $0.3590

Moldova

• $0.1474 → $0.1695

Mongolia

• $0.2957 → $0.3541

Montenegro

• $0.1928 → $0.2044

Nepal

• $0.3022 → $0.3082

Nicaragua

• $0.1567 → $0.1856

📞 PHONE NUMBER MONTHLY PRICE UPDATES

Monthly rental prices for the following phone number types will change on October 13, 2026.

Austria

• Mobile Phone Number: $6.00/month → $6.90/month

Belgium

• Local Phone Number: $1.25/month → $1.70/month
• Mobile Phone Number: $1.25/month → $1.40/month

Chile

• Mobile Phone Number: $10.00/month → $11.40/month

Colombia

• Local Phone Number: $14.00/month → $17.50/month

Finland

• Mobile Phone Number: $5.00/month → $6.60/month

Hong Kong

• Local Phone Number: $6.00/month → $14.70/month
• Mobile Phone Number: $15.00/month → $18.50/month
• Toll-Free Number: $25.00/month → $28.60/month

Indonesia

• Local Phone Number: $23.00/month → $24.15/month
• Toll-Free Number: $25.00/month → $28.60/month

Norway

• Local Phone Number: $3.00/month → $3.90/month
• Mobile Phone Number: $12.00/month → $16.40/month

Philippines

• Local Phone Number: $15.00/month → $17.80/month
• Mobile Phone Number: $120.00/month → $142.00/month
• Toll-Free Number: $25.00/month → $28.40/month

Switzerland

• Mobile Phone Number: $9.00/month → $11.70/month

Thailand

• Mobile Phone Number: $22.00/month → $25.30/month
• Toll-Free Number: $25.00/month → $28.60/month

🔍 WHY ARE PRICES CHANGING?

Telecommunications carriers periodically update the costs associated with delivering messages and providing phone numbers across different countries and networks.

These pricing adjustments reflect changes in those underlying carrier and infrastructure costs.

✅ WHAT DO I NEED TO DO?

No action is required.

The new list prices will automatically take effect on October 13, 2026.

If you have an active fixed-price agreement covering any of the affected messaging routes or phone numbers, your contracted pricing will remain unchanged for the duration of that agreement.

We remain committed to keeping our pricing and billing changes transparent.

If you have any questions, please reach out to our Support team.

You can now automate Jotform directly inside Workflows — act on form submissions and signed contracts the moment they land, and create Jotform submissions from any workflow.

✅ What's New

Triggers (events in Jotform that start a workflow in HighLevel):

• New Submission – Starts a workflow instantly when a new response is submitted to a Jotform form.
• New Signed Document – Starts a workflow when a document with an e-signature field is completed and signed. Checked every 5 minutes.

Actions (steps you can run in Jotform from a HighLevel workflow):

• Create Submission – Add a new submission to any form in your Jotform account, with values mapped from your workflow.

🚀 Why This Matters

With Jotform actions and triggers, you can:

• Follow up on new leads the moment a form is submitted, with no manual import.
• Kick off onboarding the moment a contract is signed, with no one watching an inbox.
• Write phone, event and walk-in sign-ups into Jotform so your form reports show every lead, not just the online ones.
• Drop third-party zaps and webhooks, cutting cost and failure points.

💡 Example Use Cases

Lead capture and CRM sync

A "Website Lead Form" submission creates the contact in HighLevel, sends an acknowledgment email, tags them "New Lead", and posts to your sales channel in Slack.

Signed contract to project kickoff

A client signs your "Service Agreement" in Jotform Sign → their stage updates to "Contract Signed", an onboarding task is created in ClickUp, #operations is notified, and the client gets their next steps.

Offline sign-up to Jotform

Someone registers for an event over the phone → the workflow writes a matching submission into your Jotform event form, so every attendee appears in one report.

Appointment to intake form

A consultation is booked in HighLevel → an intake submission is created in Jotform with the client's details already filled in.

🔌 How to Connect

1. Open the Workflow Builder and search for "Jotform" actions or triggers.
2. Click Connect your account when prompted and follow the steps then provide your API key to connect to your Jotform account.
3. Once connected, select a form and its fields load automatically for mapping.
4. Alternatively, go to Settings → Integrations → Jotform to connect your account first.

⚠️ Notes & Details

Supported fields in Create Submission: Full Name, Email, Address, Phone, Short Text, Long Text, Number, Dropdown, Single Choice, Multiple Choice, Yes/No, Star Rating, Scale Rating, Date Picker and Time.

Fields that aren't supported won't appear in the mapping list. These include File Upload, Signature, Appointment, Payment, Product List, Input Table, Fill in the Blanks, Spinner, Emoji Slider, Image Choice, Captcha and widgets such as Terms and Conditions and Checklist.

• Unsupported fields are saved empty. This applies even when the field is marked required on your form — Jotform accepts the submission anyway and marks it active, so nothing fails in your workflow.
• Submissions created by this action carry no payment, amount, product or booked time slot. On a payment form, they look identical to paid submissions, so treat them as unpaid unless payment was collected another way.
• The New Signed Document trigger reads documents signed in Jotform. Create Submission can't write a signature — signatures have to be captured from a person.
• Dates use YYYY-MM-DD and times use HH:MM.
• Field support is expanding — more types will be added in future releases.
• Coming next: Assign Form and Assign Prefilled Form, so you can send a form out for someone to complete rather than writing the submission yourself.

Support doc [Here]