We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.

👀 What’s New?

Real-Time Unread Counter

You can now see the unread conversation count for each inbox.

• Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
• Always visible: The count remains visible even when you’re browsing other tabs within the inbox.

Standardized Date Format

• We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
• Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.

📍 Note: You can enable the New Conversations UI from Labs, by enabling CRM Redesign: Conversations and Contacts Page Upgrade (Beta)

We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.

👀 What’s New?

Real-Time Unread Counter

You can now see the unread conversation count for each inbox.

• Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
• Always visible: The count remains visible even when you’re browsing other tabs within the inbox.

Standardized Date Format

• We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
• Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.

📍 Note: You can enable the New Conversations UI from Labs, by enabling CRM Redesign: Conversations and Contacts Page Upgrade (Beta)

We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.

👀 What’s New?

Real-Time Unread Counter

You can now see the unread conversation count for each inbox.

• Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
• Always visible: The count remains visible even when you’re browsing other tabs within the inbox.

Standardized Date Format

• We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
• Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.

📍 Note: You can enable the New Conversations UI from Labs, by enabling CRM Redesign: Conversations and Contacts Page Upgrade (Beta)

We've leveled up how AI Builder handles Wait steps, making them more reliable, predictable, and capable of handling complex multi-step requests in a single prompt.

What's New

Handle Complex Wait Requests in One Go

You can now describe intricate, multi-layered wait logic in a single prompt and AI Builder nails it.

For example: "Add a wait with a delay of 3 minutes, then another with a delay of 10 hours, then another but only run it on Tuesday-Thursday between 10am-5pm, then add an SMS and then wait for reply with a timeout of 10 minutes."

AI Builder correctly generates all wait types: time delays, business hour windows, and reply-based waits with timeouts, all properly configured.

What's Fixed

Safer Wait Times

Negative/invalid values blocked, units normalized, extreme values capped and "years" intelligently interpreted as days.

Predictable Wait Type Selection

Simple delays and time window phrasing produce time based waits. Timeout branches only appear when you explicitly request them.

Protected Workflow Structure

Time waits enforced as single path. Accidental multi path nodes auto corrected with no broken transitions.

Timezone & Multi-Path Improvements

Timezone fields populate correctly. Multi path wait types always include configured timeout values.

Why It Matters

Complex automation logic that previously required manual configuration can now be generated instantly through natural language, saving time and eliminating common errors.

What’s New

Increased Bot Message Limit per Conversation

We’ve increased the maximum number of messages a bot can send within a single conversation for Prompt-based and Form-based bots.

The limit has been raised from 25 messages to 100 messages, allowing bots to continue longer and more complex conversations without stopping unexpectedly.

This update improves reliability for advanced Conversation AI use cases where conversations naturally require more back-and-forth.

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How It Works

No additional setup is required.

• The new message limit applies automatically to all Prompt-based bots and Form-based bots
• Bots can now send up to 100 messages per conversation
• Existing bot behaviour remains unchanged, except for the higher cap

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How to Configure

1. Go to Bot Settings
2. Navigate to “Maximum messages a Bot can send in a Conversation”
3. Set a value between 1 and 100
4. Save your changes

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Why It Matters

Previously, bots frequently hit the message limit, causing conversations to stop and requiring manual admin intervention.

With the increased limit, bots can sustain longer conversations more reliably.

This helps:

• Reduce unexpected conversation drop-offs
• Minimise manual follow-ups by admins
• Improve continuity in automated conversations

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Impact

• Previously, bots were hitting the message cap for 5,000+ contacts daily, causing conversations to stop unexpectedly
• Improved automation reliability at scale
• Faster responses without admin intervention
• Better support for longer, more complex AI-driven interactions

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