What's New:

We have enhanced the find contact action to support finding secondary phone and email as well for a contact.

Why This Matters

The "Find Contact" action only used to search the primary email and phone fields on a contact record. However, contacts can have multiple additional emails and phone numbers stored, which were completely ignored during the search.

This leads to missed matches when users attempt to find contacts using secondary contact information.

How to Use

• Go to find contact action in workflows
• Select a Phone or Email field
• Select the checkbox below it asking to include additional phones or emails

What's New

AI Builder now generates workflows from placeholder prompts in under 5–10 seconds — making your first build feel instant.

Why This Matters

AI Builder is now part of the first-time user experience. We wanted that initial "build something with AI" moment to deliver an immediate wow factor — not a loading spinner. Fast generation means users see the power of AI Builder right away, driving adoption from the very first interaction.

What's Next

This is just the start. We're actively working on reducing generation latency across all prompts, not just placeholders. Expect faster builds across the board soon.

PS: If AI builder is not enabled yet, go ahead and enable it via settings -> Labs ->Feature type: Company-> Workflow AI Builder

Tag filtering in workflow triggers just got a massive upgrade! We're introducing advanced tag operators with multi select support — giving you the power to build precise, flexible trigger conditions like never before.

What's New

"Has Tag" is now renamed to "Tag" and comes packed with three major upgrades:

1️⃣ New Operators

Two brand-new operators join the existing Equals to & Not equals to:

• Any of — Fires when any one of the selected tags is present
• None of — Fires when none of the selected tags are present

2️⃣ Multiselect Support Across All Operators

All four operators now support selecting multiple tags at once:

• Equals to / Not equals to
• Any of / None of

3️⃣ Multiple Tag Filter Instances

You can now add multiple instances of the "Tag" filter within a single trigger, combined with AND logic between them, enabling powerful negative filtering.

Example: Want contacts tagged "Lead" but not tagged "Low Quality"? Simply add: → Tag Equals to "Lead" → Tag Not equals to "Low Quality"

Now Live For

• Contact Created Trigger
• Contact DND Trigger

Up Next

Expanding to opportunity based triggers and more:

• Opportunity Created
• Opportunity Changed
• Opportunity Status Changed
• Pipeline Stage Changed
• Invoice

Email AI Beta 2.0 makes email creation faster, more guided, and more brand-aware—so you can execute with confidence and scale.

🚀 What’s new?

• Start from a reference: Have an email you like? Share a preview URL or image and Email AI generates it directly in the editor, so you can quickly adapt it to your brand using simple theme change commands.
• Assist Mode for guided prompting: Get prompt guidance to improve output quality and reduce iteration.
• Deeper Brand Board integration: Start with brand guidelines automatically applied to your prompts.
• Smarter layouts with improved models: Better AI models and a refined flow create cleaner, more customized layouts.
• Conversational AI experience: Edit, plan, and improve emails with AI that explains each step, paired with a better UI.
• Undo, redo, and version history: Every generation is saved, allowing seamless iteration.

⭐ Impact

• Faster time to launch emails
• On-brand output by default
• Less manual execution, freeing more time for strategy.
• More clarity and control during creation

🛠️ How to use it

• Enable Email AI from Agency Labs → Sub-account Features
• Go to Email Marketing and select Build with AI under Templates
• Or open an existing campaign or template in edit mode and select the AI option
• Click Assist Mode and start with your Brand Board guidelines to get assistance in writing the right prompt
• Converse with AI to edit, translate, and improve your email effortlessly

🔍 Coming Soon:

Permissions and controls for Email AI

We’ve enhanced the Email Builder UI to improve speed, clarity, and flexibility helping teams execute faster while staying focused on outcomes, not tools.

🚀 What’s new?

1. A more intuitive, streamlined UI  Cleaner navigation and simplified interactions reduce friction across the email creation workflow.
1. More Editing controls Now image element supports an overall border control and sections also have background image settings
1. Flexible editing layout: The edit panel can now be positioned on the right, enabling side-by-side use of Email AI and manual editing, with the option to switch back to the left at any time.

✅ Why this matters

• Optimises time to value
• More design flexibility
• Creates a seamless flow between AI-assisted creation and manual edits
• Improves efficiency for both new users and power users
• The UI now aligns with the rest of the platform’s builders.

📝 Where to see it?

• Navigate to Email Marketing and open any campaign or template in edit mode
• Enable Email AI to use AI and editing side by side
• Use the switch control to move the edit panel between right and left layouts

• Add an image element and control the border settings

• Click on a section and view/ control the background settings

💡 Note: To see Email AI and switch control option, enable Email AI from Agency Labs Settings -> sub-account feature