To strengthen deliverability protection across the platform, we’ve introduced enhanced monitoring and progressive enforcement related to excessive ESP (Email Service Provider) blocks at the sub-account level.

What’s New :

• Sub-accounts exceeding acceptable ESP block thresholds will receive a warning email notifying them that email sending may be temporarily suspended if issues persist.
• If elevated block activity continues, email sending will be temporarily suspended for 12 hours (first occurrence).
• Repeated violations will result in a 24-hour temporary suspension.
• In a future phase, sub-accounts with two suspension occurrences may face permanent email sending suspension.

Why This Matters

Excessive ESP blocks can:

• Permanently damage sender reputation
• Increase spam placement rates
• Trigger mailbox provider throttling
• Lead to domain or IP blacklisting
• Impact deliverability across shared infrastructure

This update helps protect inbox placement, maintain compliance with major mailbox provider requirements (Gmail, Yahoo, Outlook), and safeguard deliverability performance for all users on the platform.

To strengthen deliverability protection across the platform, we’ve introduced enhanced monitoring and progressive enforcement related to excessive ESP (Email Service Provider) blocks at the sub-account level.

What’s New :

• Sub-accounts exceeding acceptable ESP block thresholds will receive a warning email notifying them that email sending may be temporarily suspended if issues persist.
• If elevated block activity continues, email sending will be temporarily suspended for 12 hours (first occurrence).
• Repeated violations will result in a 24-hour temporary suspension.
• In a future phase, sub-accounts with two suspension occurrences may face permanent email sending suspension.

Why This Matters

Excessive ESP blocks can:

• Permanently damage sender reputation
• Increase spam placement rates
• Trigger mailbox provider throttling
• Lead to domain or IP blacklisting
• Impact deliverability across shared infrastructure

This update helps protect inbox placement, maintain compliance with major mailbox provider requirements (Gmail, Yahoo, Outlook), and safeguard deliverability performance for all users on the platform.

To strengthen deliverability protection across the platform, we’ve introduced enhanced monitoring and progressive enforcement related to excessive ESP (Email Service Provider) blocks at the sub-account level.

What’s New :

• Sub-accounts exceeding acceptable ESP block thresholds will receive a warning email notifying them that email sending may be temporarily suspended if issues persist.
• If elevated block activity continues, email sending will be temporarily suspended for 12 hours (first occurrence).
• Repeated violations will result in a 24-hour temporary suspension.
• In a future phase, sub-accounts with two suspension occurrences may face permanent email sending suspension.

Why This Matters

Excessive ESP blocks can:

• Permanently damage sender reputation
• Increase spam placement rates
• Trigger mailbox provider throttling
• Lead to domain or IP blacklisting
• Impact deliverability across shared infrastructure

This update helps protect inbox placement, maintain compliance with major mailbox provider requirements (Gmail, Yahoo, Outlook), and safeguard deliverability performance for all users on the platform.

What’s New:

We’ve revised the wording in the Agency Setup section to provide clearer guidance on SMTP configuration ✍️

Why it matters:

The previous messaging around SMTP setup may have caused some confusion 🤔

Since we currently support only one SMTP provider — Mailgun 📧 — the text has been updated to clearly reflect this.

Impact:

• No changes to functionality ⚙️
• No configuration changes required ✅
• This is a wording clarification only 📝

What’s New

You can now automatically generate conversation summaries and full transcripts for every Conversation AI session – giving you instant visibility, audit-ability, and actionable insights from AI-driven conversations.

Summaries are generated intelligently based on inactivity, bot sleep events, or session boundaries, and can be saved to contact records, trigger workflows, or sent via email – no manual effort required.

This update introduces a unified, session-based conversation log with powerful automation hooks to drive CRM actions, insights, and follow-ups.

Needs to enabled from Agency Labs

How It Works

Conversation summaries and transcripts are generated per session and always reflect the latest session only.

A summary is created when:

• The configured inactivity time expires (no messages from user or bot), or
• The bot is put to sleep due to:
• Maximum message limit reached
• Workflow-based bot sleep
• Stop Bot condition
• Human handover
• Manual or workflow message sent

Each new summary:

• Replaces the previous summary
• Includes only messages sent after the last summary was generated
• Both inbound and all outbound messages are included.
• Summaries and transcripts are generated only for messages that occur while the feature is enabled.

How to Configure

1. Navigate to AI Agents → Conversation AI
2. Select an existing bot or create a new one
3. Go to the Bot Goals tab
4. Enable Conversation Summary

Optional Settings

• Set an Inactivity Time (e.g., 15 minutes)
• Define a Minimum Message Count required to generate a summary
• Automatically save the summary to a contact field (previous summary is replaced)
• Trigger a workflow instantly when a summary is generated
• Configure email notifications for one or more recipients: All admins , All users , Contact’s assigned user, Specific users, Custom email addresses

Workflow & Automation Power

• Trigger workflows without a trigger when a summary is generated
• Access conversation data using workflow variables:

Conversation AI → Summary

Conversation AI → Transcript

Use GPT actions to:

• Generate insights
• Extract key information
• Update contact fields from transcripts

A- ppend multiple summaries or transcripts over time

• Perform advanced CRM automations

Why It Matters

Previously, Conversation AI lacked a centralised, contextual record of past interactions making audits, reviews, and insight extraction difficult.

This update helps you:

• Gain full visibility into AI conversations
• Enable auditing the conversation
• Identify common customer questions to improve FAQs and bots
• Trigger CRM actions automatically based on real conversation outcomes

Help doc – https://help.leadconnectorhq.com/support/solutions/articles/155000006602-conversation-ai-summary-and-transcript