12th of February, 2026

Users can now transfer IVR calls from one deskphone to another deskphone. Previously, when a call came in through an IVR flow and landed on a deskphone, there was no way to hand it off to another deskphone user. That limitation is now removed.

The ability to transfer any regular (non-IVR) call from a deskphone to another deskphone continues to work as it did earlier.

How it works

During an active IVR call on your deskphone, initiate a transfer and dial your teammate's extension. The call will be routed to their deskphone directly.

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5th of January, 2026

You can now call any teammate who has a deskphone configured by dialing their extension directly. For example, if your teammate's extension is 3001, just dial 3001 from your deskphone to reach them.

Note: Extension-to-extension calling is currently supported on deskphones only. It is not yet available on the web app or mobile app. Support for those platforms is planned for a future release.

AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.

What's New

Multi-Turn Editing for Complex Actions

Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.

Wait Action Editing

• Update wait attributes including time delays, window settings, and reply conditions
• Add or remove timeout branches without disrupting existing workflow structure
• Convert between wait types (e.g., multi-branch "wait for email reply" to simple time delay, or to a conditional wait)
• Existing branch configurations remain intact when modifying attributes only

If-Else Action Editing

• Add new branches or remove existing ones while preserving remaining logic
• Update branch conditions, change AND/OR operators, or append new condition segments
• All modifications maintain existing branch nodes and downstream actions

Why This Matters

These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.

AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.

What's New

Multi-Turn Editing for Complex Actions

Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.

Wait Action Editing

• Update wait attributes including time delays, window settings, and reply conditions
• Add or remove timeout branches without disrupting existing workflow structure
• Convert between wait types (e.g., multi-branch "wait for email reply" to simple time delay, or to a conditional wait)
• Existing branch configurations remain intact when modifying attributes only

If-Else Action Editing

• Add new branches or remove existing ones while preserving remaining logic
• Update branch conditions, change AND/OR operators, or append new condition segments
• All modifications maintain existing branch nodes and downstream actions

Why This Matters

These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.

AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.

What's New

Multi-Turn Editing for Complex Actions

Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.

Wait Action Editing

• Update wait attributes including time delays, window settings, and reply conditions
• Add or remove timeout branches without disrupting existing workflow structure
• Convert between wait types (e.g., multi-branch "wait for email reply" to simple time delay, or to a conditional wait)
• Existing branch configurations remain intact when modifying attributes only

If-Else Action Editing

• Add new branches or remove existing ones while preserving remaining logic
• Update branch conditions, change AND/OR operators, or append new condition segments
• All modifications maintain existing branch nodes and downstream actions

Why This Matters

These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.

AI Builder now supports editing If-Else and Wait actions directly through conversation. Previously, while these actions could be created via AI and other action types could be edited conversationally, modifying If-Else and Wait actions required manual configuration. This update delivers a fully seamless workflow building experience.

What's New

Multi-Turn Editing for Complex Actions

Edit workflow logic conversationally without switching to manual configuration. Simply describe the changes you want to make.

Wait Action Editing

• Update wait attributes including time delays, window settings, and reply conditions
• Add or remove timeout branches without disrupting existing workflow structure
• Convert between wait types (e.g., multi-branch "wait for email reply" to simple time delay, or to a conditional wait)
• Existing branch configurations remain intact when modifying attributes only

If-Else Action Editing

• Add new branches or remove existing ones while preserving remaining logic
• Update branch conditions, change AND/OR operators, or append new condition segments
• All modifications maintain existing branch nodes and downstream actions

Why This Matters

These actions involve complex branching logic with numerous permutations, making accurate interpretation of user intent particularly challenging. This update eliminates the need to exit the conversational flow when refining workflow logic—users can now create, iterate, and finalize entire workflows without leaving AI Builder.