GPT-6 Sol is now the recommended model for prompt-based Conversation AI agents. We optimized Conversation AI to get the best out of GPT-6 Sol, so your agents give more accurate answers than on GPT-4.1, at about the same cost per reply.

Key Capabilities

• Recommended in the Model menu: GPT-6 Sol is listed first in the Model menu and tagged Recommended.
• New agents start on GPT-6 Sol: Prompt-based agents you create now use GPT-6 Sol by default.
• Your choice stays: Existing agents keep the model you selected.
• More accurate at the same cost: GPT-6 Sol reaches a 98.4% pass rate on our Conversation AI evaluation, up from 96.3% on GPT-4.1, at about the same cost per reply.
• Fast replies: 1.68s typical generation time, and 2.19s for the slowest 5% of replies.

Changes to Older Models

• GPT-5 and GPT-5 Mini are deprecated: Agents that used them already run on GPT-6 Sol, with reply generation up to 4.5× faster. No action needed.
• GPT-4.1 is being retired: OpenAI is deprecating GPT-4.1, and we will retire it in Conversation AI. Switch your GPT-4.1 agents to GPT-6 Sol.

How to Get Started

1. Go to AI Agents → Conversation AI and open your agent.
2. Open the Model menu on the Build tab.
3. Select GPT 6 Sol (marked Recommended).
4. Click Save, then try it in Test your agent.

Why It Matters

• Better answers out of the box: Every new agent starts on the most accurate model we tested.
• No extra cost: Higher accuracy than GPT-4.1 at about the same cost per reply.
• Faster replies: Agents that were on GPT-5 and GPT-5 Mini now generate replies up to 4.5× faster.
• An easy move off GPT-4.1: Switch before GPT-4.1 is retired.

Important Notes

• Test after you switch: Each model writes in its own way, so test your agent in Test your agent before you save.
• Prompt-based agents: The recommendation applies to prompt-based Conversation AI agents.

🧭 Overview

We're excited to introduce Field Services — now live in Private Beta! 🎉

Field Services is a brand-new industry module, purpose-built for businesses that do their work at the customer's location, like HVAC, plumbing, electrical, cleaning, landscaping and other home and field services.

Unlike regular appointment scheduling, Field Services is built around requests, jobs and visits. It covers the whole lifecycle of a job in one place: capturing the request, quoting, scheduling, dispatching, doing the work, invoicing and getting paid, and keeping customers informed at every step.

Whether your day starts in the office or on the road, your office team, dispatchers, owners and field staff all work from the same picture of the day, on web and on mobile.

🚀 What's New?

✅ Home: Your Business at a Glance

• Get started with a welcome page for new accounts with a quick setup checklist, a walkthrough of how work flows from request to invoice, and install links for the mobile app.
• Once you are set up, the home offers you a daily overview that tells you where to look first:
• Money overview: payments collected, invoices awaiting payment, jobs awaiting invoices and estimates awaiting a response
• Scheduling and dispatch: visits by status and unassigned visits that need a technician
• Work requiring attention: new requests, jobs that need action, and approved jobs that still need to be scheduled
• Today's visits with assigned staff and status

✅ Requests and Estimates: Capture and Quote

• Customers can send requests from your booking page, or your team can create them in the app, with contact, address, description, photos, services and products
• Optionally schedule a site visit before the work is agreed
• Convert a request to an estimate or a job in one click, send the estimate to the customer, and turn it into a job once approved

✅ Jobs: Everything About the Work in One Place

• A job brings together one customer, one address and all the work, across as many visits as it needs.
• Services and products, pricing, checklists, notes, invoices and payments, all in one place
• Automatic job status driven by visits and billing, from Unscheduled to Scheduled, In progress and Closed
• A Billing card showing what is invoiced, paid and outstanding

✅ Smart Scheduling

• Find availability suggests the best times based on staff working hours, services, service areas, existing bookings and drive time
• Assign multiple technicians to a visit, and choose whether customers see an exact time or a time window
• Schedule manually whenever you need to, even outside a service area

✅ Schedule: List, Calendar and Map

• See every visit as a list, on a calendar (Day, Timeline, Week, Month) or on a map
• Filter by staff, service area and status, and save your own Smart lists
• Spot jobs that still need a visit, block off time, and export the schedule to PDF or CSV

✅ Route Optimization

• Review a proposed route with drive time saved before anything changes, and apply it only when you are happy
• Lock any visit that must keep its time, and let the rest be reordered
• Routes run from each technician's start to end location

✅ Staff, Service Areas and Travel

• Set up staff with working hours, assigned services, eligible service areas and daily, weekly or monthly visit limits
• Define coverage by radius or ZIP / postal codes, with an optional travel fee and extra time before visits
• Decide what happens to customers outside your coverage: block the booking or allow it with review

✅ Services, Add-ons and Import

• Build your catalog of services with variants, add-ons, pricing and tax
• Bring services over in bulk from a CSV file or copy them from your existing Calendars > Services

✅ Invoicing and Getting Paid

• Create invoices straight from a job and bill as you go, such as after one of several visits
• Track invoiced, paid and outstanding amounts across a job, and collect online payments once a payment provider is connected

✅ Checklists, Notes, Statuses and Timesheets

• Reusable checklists that apply to every job or selected services, plus job and visit notes
• Custom visit status labels, such as On my way and Checked in
• Timesheets, with a timer on every visit and manual entries when needed

✅ Notifications

• Keep customers, assigned staff and dispatchers informed over email, SMS and WhatsApp at key moments, from a new request to a visit reminder, staff on the way and visit completed
• Customize the message for each notification

✅ Online Booking Page for Your Customers

• A branded page where customers browse services, check their address against your service areas, pick a time and pay online, in person or with a card on file
• Choose instant booking or booking requests, and let customers send a request when no times are open
• Match the page to your brand with the booking page editor, with a live preview on desktop, tablet and mobile
• Share the page or a direct link for each service

✅ AI Receptionist and Google Organic Booking

• An AI receptionist answers customer questions about your services, prices and service areas, and takes requests in chat for your team to follow up
• Google organic booking lets customers find and book you straight from your Google Business Profile

✅ Mobile App for the Field

• Your crew can manage requests and jobs, schedule and reschedule visits, update statuses, and use checklists, notes and timers from their phone, with everything synced to the web

⚙️ How to Get Started

• If you are enrolled in the Beta program, you will see Field Services with a Beta tag in the left navigation
• Start on the welcome page, or go to Field Services > Services & staff to set up your Service areas, Staff and Services
• Go to Field Services > Settings to choose how customers book, set up payments and turn on the Notifications you want
• Create a Request or a Job, open it and click Schedule visit to find a time and assign staff
• Use Field Services > Schedule to follow the day and Route optimization to plan each technician's route
• Have your crew sign in to the mobile app with the same login to run their visits from the field

Register your interest for the beta by filling out this form.

🎯 Why This Matters

You can now:

• Run your whole service business, from the first request to the paid invoice, in one place
• Schedule with confidence and cut drive time with smarter availability and route optimization
• Stay in control of customers outside your coverage, with block or review rules and travel fees
• Let customers book or request work around the clock, with a branded page, an AI receptionist and Google organic booking
• Keep customers and staff informed automatically, and give owners, dispatchers and technicians the same live view on web and mobile
• Expand from lead generation into running the work itself, for trades like HVAC, plumbing, electrical, cleaning and landscaping

Hosted Numbers is now available in Labs, allowing Agency Owners and Admins to host an eligible US local and toll free number for SMS

✨ What’s new?

Businesses can retain the phone number their customers already recognise and use it for SMS in HighLevel, without disrupting their existing voice service.

The guided experience enables Agency Owners and Admins to:

Check whether a US local number is eligible

Verify ownership through an automated call

Select or add the number’s service address

Send an authorization letter for electronic signature

Track the request through verification, authorization, processing, and final checks

View hosted and in-progress numbers from both Hosted Numbers and Phone Numbers

✅ Hosted vs. SMS ready

A number marked Hosted has successfully completed the hosting process. It becomes SMS ready once all applicable requirements are complete:

Location identity verification, where required

Location-level A2P registration

Messaging sender setup

If the Location already has an applicable approved A2P registration, HighLevel reuses it, users do not need to repeat registration or select a campaign for every hosted number.

Toll free verification would be required in case if the number hosting is attempted for such a number type

Voice calls continue through the number’s current carrier throughout the process.

👥 Who can use it?

Agency Owners and Admins can initiate and manage hosting requests.

Sub-account users can discover Hosted Numbers and view requests for their Location, but an Agency Owner or Admin must initiate hosting.

Users with existing permission to complete identity or A2P requirements can perform those readiness actions for their Location.

🧪 Availability

Hosted Numbers is available under Labs for eligible accounts.

The initial Labs release supports eligible US local numbers, SMS hosting, one number per request, and Agency Owner or Admin initiation.

🚀 How to get started

Enable Hosted Numbers from Labs.

Go to Settings → Phone System → Manage Numbers.

Select Add Number → Host a Number.

Enter the US local number and follow the guided setup.

Mobile now shows every recording on a call, not just the first one. Each recording plays on its own and has its own transcript – so transferred or multi-leg calls aren’t missing the part that mattered most.

How to use this?

1. Open Recents, a contact’s Call Details, or a call in Conversations.
2. Find a call that has more than one recording.
3. Play each recording (look for the 1/2, 2/2 labels) and read its transcript in Conversations.

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Availability

• Version: 4.27.x+
• Platforms: HighLevel, LeadConnector, White-Label (self-serve)
• Devices: iOS and Android

Good to know

• Single-recording calls look the same as before.
• A transcript appears only when the backend has one for that recording.

Know who picked up every call – and on which device.

Call details on mobile now show who answered the call and the device they used. You get the person who actually took it, not just who the conversation is assigned to.

What’s New

• Answered By in call details – teammate name, or the phone number if no teammate answered
• Answering device at a glance – icon shows where it was picked up: web app, mobile app, phone number, or SIP
• Works across call types – regular, IVR, and WhatsApp calls

Why It Matters

With ring groups and call forwarding, the assigned user and the person who answered are often different. On mobile you couldn’t tell who actually took the call. Now you can — clearer accountability, faster follow-ups, and easier coaching.

How to Use

1. Open Conversations and open a conversation with a call
2. Long-press the call message → Details
3. See Answered By with the name and device icon

Availability

• Version: 4.27.x+
• Platforms: HighLevel, LeadConnector, White-Label (self-serve)
• Devices: iOS and Android

Good to Know

• If answered on a phone number, numbers are masked
• No device icon is shown when the device is unknown

What’s Next

Same call context on call logs, so you can understand a call without opening Conversations.

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<img src="https://canny-assets.io/images/9337332cc8300fd7f44a008bb6b17b4f.png" alt="fakeIMG1744″ loading=”lazy”>