Services (v2) – 🚀 New Global Booking Settings for Pricing & Coupons are now live!

You can now control how pricing and coupons appear on your booking page, helping create a simpler, more tailored booking experience for your customers.

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✨ What’s new

  • Hide coupon code field from the booking page
  • New “From $X” pricing display to show starting price
  • Apply settings globally across all booking widgets

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🔐 How it works

Coupon Visibility

  • Choose to enable or disable coupon codes on the booking page
  • When disabled, the coupon field is completely hidden

Price Display Format

  • Fixed range — shows full price range (existing behavior)
  • From $X — shows the lowest starting price
  • Final price is calculated after selecting variations or add-ons

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🛠 How to use

  1. Go to Calendars
  2. Click Services
  3. Open Global Settings
  4. Navigate to Payment Settings
  5. Configure: Toggle Enable Coupon Codes and/or Select Price Display Format
  6. Click Save Changes

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🎯 Why this matters

  • More control over your booking page experience
  • Simpler pricing display for better customer clarity
  • Flexible pricing presentation based on your business needs
  • Cleaner booking flow with fewer distractions

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Inbound Email Support in Conversation AI

What’s New?

Conversation AI now supports Email as a channel. Businesses can automate responses to incoming emails with the same intelligence and personalization available across chat channels like SMS, Facebook, Instagram, WhatsApp, and Live Chat.

This expands Conversation AI into a core business communication channel and enables a unified automation experience across chat and email.

How It Works

When an inbound email is received, Conversation AI processes and responds automatically based on configured rules and context.

Steps :

  • Enable email channel from channel dropdown in conversation ai settings
  • Inbound email is received on a connected inbox
  • AI reads context including thread history and contact data
  • AI generates a response based on prompt and configuration
  • Email is sent from the same connected inbox

The system maintains full email integrity including threading, subject lines, and recipients.

Advanced Email Configuration

A dedicated configuration layer is available for email-specific formatting and design.

Where to Configure

Conversation AI → Channels → Email → Advanced Settings

Response Format Options

  • Plain text responses for minimal formatting and better deliverability
  • Design Editor (Template-based Responses) : Create custom email templates where layout and styling are fully controlled

In this setup:

  • Conversation AI only generates the response content
  • The Design Editor controls layout, styling, and structure

Important:

You must include the variable {{ai.response}} in your template.

This is where Conversation AI injects the generated response.

Personalisation Options

  • Salutation : Examples – Hi {{contact.firstname} Hello {{contact.fullname} , Hi there
  • Sign-off : Examples: Regards , Thanks , Best
  • Signature Block : default from business

User name , Business name , Optional contact details such as phone or website

  • Default CC and BCC

Define default recipients for all AI responses

Why We Built This

A large portion of business communication still happens over email, but automation has been limited to chat channels.

With this update, businesses can:

  • Respond faster to inbound emails
  • Maintain consistent communication across channels
  • Reduce manual effort in support and lead handling

This drives better retention and activation within Conversation AI while expanding its reach to a critical communication channel.

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Advanced Filters Revamp & Expanded Date Operators

Filtering opportunities just got faster, cleaner, and way more powerful.

🚀 What’s New

  • Redesigned Advanced Filters UI for a more structured and intuitive experience
  • Fields are now grouped into folders for easier navigation
  • Improved Stage filtering for more precise selection
  • New date operators added like : Is not, In the next, In the last, More than and Less than
  • Support for relative time filters (minutes, hours, days, weeks, months, years)
  • Nested filters to build more advanced conditions
  • All filter capabilities now available inside Smart Tags

🛠️ How It Works

  • Open Advanced Filters in Opportunities

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  • Select a field from grouped sections (e.g., Opportunity Details, Associations)
  • Choose an operator (e.g., In the next, More than)

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  • Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

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  • Use the Stage filter

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  • Combine filters using AND or nested logic
  • Apply the same logic when creating Smart Tags

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⭐ Why It Matters

  • Quickly narrow down opportunities with high precision
  • Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
  • Reduce manual work with reusable logic in Smart Tags
  • Cleaner UI means less time searching and more time acting

📝 Notes

  • Works across Opportunities and Smart Tags
  • Existing filters remain unchanged and fully supported
  • This feature is currently available in Subaccount > Labs

Screenshot 2026-03-27 at 6

Advanced Filters Revamp & Expanded Date Operators

Filtering opportunities just got faster, cleaner, and way more powerful.

🚀 What’s New

  • Redesigned Advanced Filters UI for a more structured and intuitive experience
  • Fields are now grouped into folders for easier navigation
  • Improved Stage filtering for more precise selection
  • New date operators added like : Is not, In the next, In the last, More than and Less than
  • Support for relative time filters (minutes, hours, days, weeks, months, years)
  • Nested filters to build more advanced conditions
  • All filter capabilities now available inside Smart Tags

🛠️ How It Works

  • Open Advanced Filters in Opportunities

Screenshot 2026-03-27 at 6

  • Select a field from grouped sections (e.g., Opportunity Details, Associations)
  • Choose an operator (e.g., In the next, More than)

Screenshot 2026-03-27 at 6

  • Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

Screenshot 2026-03-27 at 6

  • Use the Stage filter

Screenshot 2026-03-27 at 6

  • Combine filters using AND or nested logic
  • Apply the same logic when creating Smart Tags

Screenshot 2026-03-27 at 6

⭐ Why It Matters

  • Quickly narrow down opportunities with high precision
  • Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
  • Reduce manual work with reusable logic in Smart Tags
  • Cleaner UI means less time searching and more time acting

📝 Notes

  • Works across Opportunities and Smart Tags
  • Existing filters remain unchanged and fully supported
  • This feature is currently available in Subaccount > Labs

Screenshot 2026-03-27 at 6

Advanced Filters Revamp & Expanded Date Operators

Filtering opportunities just got faster, cleaner, and way more powerful.

🚀 What’s New

  • Redesigned Advanced Filters UI for a more structured and intuitive experience
  • Fields are now grouped into folders for easier navigation
  • Improved Stage filtering for more precise selection
  • New date operators added like : Is not, In the next, In the last, More than and Less than
  • Support for relative time filters (minutes, hours, days, weeks, months, years)
  • Nested filters to build more advanced conditions
  • All filter capabilities now available inside Smart Tags

🛠️ How It Works

  • Open Advanced Filters in Opportunities

Screenshot 2026-03-27 at 6

  • Select a field from grouped sections (e.g., Opportunity Details, Associations)
  • Choose an operator (e.g., In the next, More than)

Screenshot 2026-03-27 at 6

  • Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

Screenshot 2026-03-27 at 6

  • Use the Stage filter

Screenshot 2026-03-27 at 6

  • Combine filters using AND or nested logic
  • Apply the same logic when creating Smart Tags

Screenshot 2026-03-27 at 6

⭐ Why It Matters

  • Quickly narrow down opportunities with high precision
  • Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
  • Reduce manual work with reusable logic in Smart Tags
  • Cleaner UI means less time searching and more time acting

📝 Notes

  • Works across Opportunities and Smart Tags
  • Existing filters remain unchanged and fully supported
  • This feature is currently available in Subaccount > Labs

Screenshot 2026-03-27 at 6