Services (v2) – 🚀 New Global Booking Settings for Pricing & Coupons are now live!
You can now control how pricing and coupons appear on your booking page, helping create a simpler, more tailored booking experience for your customers.
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✨ What’s new
- Hide coupon code field from the booking page
- New “From $X” pricing display to show starting price
- Apply settings globally across all booking widgets
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🔐 How it works
Coupon Visibility
- Choose to enable or disable coupon codes on the booking page
- When disabled, the coupon field is completely hidden
Price Display Format
- Fixed range — shows full price range (existing behavior)
- From $X — shows the lowest starting price
- Final price is calculated after selecting variations or add-ons
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🛠 How to use
- Go to Calendars
- Click Services
- Open Global Settings
- Navigate to Payment Settings
- Configure: Toggle Enable Coupon Codes and/or Select Price Display Format
- Click Save Changes
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🎯 Why this matters
- More control over your booking page experience
- Simpler pricing display for better customer clarity
- Flexible pricing presentation based on your business needs
- Cleaner booking flow with fewer distractions

Inbound Email Support in Conversation AI
What’s New?
Conversation AI now supports Email as a channel. Businesses can automate responses to incoming emails with the same intelligence and personalization available across chat channels like SMS, Facebook, Instagram, WhatsApp, and Live Chat.
This expands Conversation AI into a core business communication channel and enables a unified automation experience across chat and email.
How It Works
When an inbound email is received, Conversation AI processes and responds automatically based on configured rules and context.
Steps :
- Enable email channel from channel dropdown in conversation ai settings
- Inbound email is received on a connected inbox
- AI reads context including thread history and contact data
- AI generates a response based on prompt and configuration
- Email is sent from the same connected inbox
The system maintains full email integrity including threading, subject lines, and recipients.
Advanced Email Configuration
A dedicated configuration layer is available for email-specific formatting and design.
Where to Configure
Conversation AI → Channels → Email → Advanced Settings
Response Format Options
- Plain text responses for minimal formatting and better deliverability
- Design Editor (Template-based Responses) : Create custom email templates where layout and styling are fully controlled
In this setup:
- Conversation AI only generates the response content
- The Design Editor controls layout, styling, and structure
Important:
You must include the variable {{ai.response}} in your template.
This is where Conversation AI injects the generated response.
Personalisation Options
- Salutation : Examples – Hi {{contact.firstname} Hello {{contact.fullname} , Hi there
- Sign-off : Examples: Regards , Thanks , Best
- Signature Block : default from business
User name , Business name , Optional contact details such as phone or website
- Default CC and BCC
Define default recipients for all AI responses
Why We Built This
A large portion of business communication still happens over email, but automation has been limited to chat channels.
With this update, businesses can:
- Respond faster to inbound emails
- Maintain consistent communication across channels
- Reduce manual effort in support and lead handling
This drives better retention and activation within Conversation AI while expanding its reach to a critical communication channel.




Advanced Filters Revamp & Expanded Date Operators
Filtering opportunities just got faster, cleaner, and way more powerful.
🚀 What’s New
- Redesigned Advanced Filters UI for a more structured and intuitive experience
- Fields are now grouped into folders for easier navigation
- Improved Stage filtering for more precise selection
- New date operators added like : Is not, In the next, In the last, More than and Less than
- Support for relative time filters (minutes, hours, days, weeks, months, years)
- Nested filters to build more advanced conditions
- All filter capabilities now available inside Smart Tags
🛠️ How It Works
- Open Advanced Filters in Opportunities

- Select a field from grouped sections (e.g., Opportunity Details, Associations)
- Choose an operator (e.g., In the next, More than)

- Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

- Use the Stage filter

- Combine filters using AND or nested logic
- Apply the same logic when creating Smart Tags

⭐ Why It Matters
- Quickly narrow down opportunities with high precision
- Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
- Reduce manual work with reusable logic in Smart Tags
- Cleaner UI means less time searching and more time acting
📝 Notes
- Works across Opportunities and Smart Tags
- Existing filters remain unchanged and fully supported
- This feature is currently available in Subaccount > Labs

Advanced Filters Revamp & Expanded Date Operators
Filtering opportunities just got faster, cleaner, and way more powerful.
🚀 What’s New
- Redesigned Advanced Filters UI for a more structured and intuitive experience
- Fields are now grouped into folders for easier navigation
- Improved Stage filtering for more precise selection
- New date operators added like : Is not, In the next, In the last, More than and Less than
- Support for relative time filters (minutes, hours, days, weeks, months, years)
- Nested filters to build more advanced conditions
- All filter capabilities now available inside Smart Tags
🛠️ How It Works
- Open Advanced Filters in Opportunities

- Select a field from grouped sections (e.g., Opportunity Details, Associations)
- Choose an operator (e.g., In the next, More than)

- Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

- Use the Stage filter

- Combine filters using AND or nested logic
- Apply the same logic when creating Smart Tags

⭐ Why It Matters
- Quickly narrow down opportunities with high precision
- Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
- Reduce manual work with reusable logic in Smart Tags
- Cleaner UI means less time searching and more time acting
📝 Notes
- Works across Opportunities and Smart Tags
- Existing filters remain unchanged and fully supported
- This feature is currently available in Subaccount > Labs

Advanced Filters Revamp & Expanded Date Operators
Filtering opportunities just got faster, cleaner, and way more powerful.
🚀 What’s New
- Redesigned Advanced Filters UI for a more structured and intuitive experience
- Fields are now grouped into folders for easier navigation
- Improved Stage filtering for more precise selection
- New date operators added like : Is not, In the next, In the last, More than and Less than
- Support for relative time filters (minutes, hours, days, weeks, months, years)
- Nested filters to build more advanced conditions
- All filter capabilities now available inside Smart Tags
🛠️ How It Works
- Open Advanced Filters in Opportunities

- Select a field from grouped sections (e.g., Opportunity Details, Associations)
- Choose an operator (e.g., In the next, More than)

- Define time using relative values (e.g., 10 days, 2 weeks) or fixed dates

- Use the Stage filter

- Combine filters using AND or nested logic
- Apply the same logic when creating Smart Tags

⭐ Why It Matters
- Quickly narrow down opportunities with high precision
- Handle complex use cases like “Follow-ups in next 7 days” or “Inactive for 30+ days”
- Reduce manual work with reusable logic in Smart Tags
- Cleaner UI means less time searching and more time acting
📝 Notes
- Works across Opportunities and Smart Tags
- Existing filters remain unchanged and fully supported
- This feature is currently available in Subaccount > Labs

