🗓️ Effective Dates

• April 1, 2026 → AT&T carrier fee updates
• May 1, 2026 → Verizon carrier fee increases

Overview

To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, we're updating career fee rates for the following countries.

1. AT&T Carrier Fee Updates (Effective April 1, 2026)

Key Changes (Standard & Toll-Free numbers)

• SMS (Outbound & Inbound) : $0.0030 → $0.0035
• MMS (Outbound & Inbound) : $0.0075 → $0.0090

2. Verizon Carrier Fee Updates (Effective May 1, 2026)

Key Changes

• Outbound SMS (Toll-Free) : $0.0040 → $0.0045
• Outbound MMS (Standard & Toll-Free) : $0.0065 → $0.0070

Applies to US messaging traffic via Verizon network.

🔍 Why It’s Happening

These updates come directly from our downstream carriers in response to changing delivery costs across global telecom networks.

Updating our rates ensures:

• Continued service quality
• Reliable message delivery
• Alignment with global carrier infrastructure

🙏 Thank You

We know how important transparency is when it comes to billing. We’re committed to keeping you informed and making these changes as smooth as possible. If you have any questions, please reach out to our support team.

What’s New

We are introducing a triggers / instructions to enhance how Conversation AI interacts with the Knowledge Base (KB).

With this update, users can define explicit triggers or instructions for when the AI should use the Knowledge Base, giving more control over response accuracy and reducing cases where the AI misses KB or relevant information.

By default, nothing changes for existing setup. The current behaviour where the AI agent decides when to use the KB remains unchanged unless triggers are configured.

Additionally, we’ve expanded how Knowledge Bases can be configured:

• You can now create up to 4 triggers
• Each trigger can have up to 7 Knowledge Bases attached
• Previously, users could only configure 7 Knowledge Bases in total

How it Works?

1. Default Behaviour (No Change)

• If no trigger conditions are defined, the AI will continue to:
• Autonomously decide when to query the Knowledge Base.
• Follow the existing behaviour.

2. Define Trigger Conditions (New – Optional)

• Users can configure specific conditions or instructions within the Knowledge Base.
• These act as signals for the AI to explicitly invoke the KB when certain scenarios are met.
• Users can configure up to 4 triggers within the Knowledge Base
• Each trigger can include up to 7 Knowledge Bases
• These triggers act as signals for the AI to explicitly invoke the KB when certain scenarios are met

3. Dynamic KB Invocation

• When a trigger condition is present:
• The system evaluates the condition at execution.
• If matched, the AI prioritises retrieving information from the Knowledge Base.

4. Dynamic Decisioning Making

• The AI can still:
• Independently decide to use the KB when needed.
• Combine autonomous reasoning with user-defined control

Why this Matters

• Reduces cases where the AI misses relevant KB information
• Improves response accuracy and reliability
• Gives users more deterministic control, especially for critical workflows
• Aligns Conversation AI with tool-based architecture patterns (similar to Voice AI)

Note

• This is a new release and may evolve based on feedback.
• Existing workflows will not be impacted unless triggers are configured.

9th of April, 2026

Make voice calls without buying a phone number (using your existing phone number)

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What's new

You can now make voice calls directly from AIOTB using a phone number you already own, no need to purchase a AIOTB number first. This removes the biggest barrier to getting started with voice calling.

Previously, you had to buy a phone number before you could make a single call. Now, you can verify an existing number and start calling in under a minute.

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How it works

• When you open the dialer without a purchased phone number, you'll see the option to use your existing number

• Click on Use your existing phone number

• Enter your existing phone number which you want to show as caller ID for your outbound calls

• You will receive a call on your existing phone number. Enter the 6 digit code after answering the call to verify that you own this number

• You can now call yourself to try voice calling. To call others, you'll need to complete identity verification

• First call to own number

• After your first call, you'll be prompted to complete a one-time ID check using a government ID and selfie. This is required to place calls to contacts

• ID check using government ID and selfie

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Managing your Verified Caller ID

• To check settings of your existing phone number (Verified Caller ID), go to sub-account settings > Phone System > Phone Numbers > Verified Caller ID

• Under the 3 dot menu, you can enable call recording

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How to enable this under Labs?

• The agency admin needs to go to Agency settings > Labs

• Click on Activate Feature

• Enable it for the sub-accounts you want

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Good to know

• Call costs are the same as regular outbound calling
• Inbound calls continue to ring on your existing phone number as usual
• You can still make outbound calls from your existing phone number outside of AIOTB
• You can always purchase a dedicated AIOTB phone number at any time
• ID verification is needed once for a sub-account

With Instagram Post Sync, you can automatically import your past posts into Social Planner and manage everything, past and future from a single place. No more manual recreation. No more switching tools. Just one complete view of your Instagram presence.

🚀 What’s new

Automatic Instagram Post Sync Sync your Instagram posts from the last 30 days automatically.

Supports:

• Images
• Videos
• Carousels
• Reels

Your content is imported directly into the planner, ready for viewing and analysis.

Daily Insights Refresh

Track engagement metrics like:

• Likes
• Comments

Insights refresh every 24 hours, keeping your analytics up to date.

Unified Content Management

View and manage:

• Historical posts
• Scheduled posts

All in one place making it easier to track performance and streamline reporting.

Clear Sync Status & Notifications

Stay informed with:

• Sync progress indicators
• Alerts if your Instagram account needs reconnection

Ensures a smooth and reliable syncing experience.

👷 How to use this feature

• Go to Marketing → Social Planner → Settings or connect social

• Enable Post Sync (Beta)
• Allow the system to sync posts in the background

• View synced posts in Planner and Statistics

💡 Why it matters

• Eliminate manual effort of recreating Instagram posts
• Get visibility into past performance instantly
• Improve reporting accuracy
• Manage all Instagram content from one centralised platform

📝 Notes

• This feature is currently in Beta
• Only posts from the last 30 days are synced automatically
• Insights refresh every 24 hours (not real-time)
• Due to Instagram API limitations:
• Location tags, collaborators, and mentions may not sync
• Deleted posts on Instagram may still appear in Social Planner
• Works only with Instagram Professional accounts

✨ Overview

We’ve improved the drag-and-drop experience in the builder for Forms, Surveys, and Quizzes.

With this update, moving elements feels smoother and more intuitive. You’ll now see a subtle gray shadow while dragging elements, along with automatic scrolling when working on longer builds.

🆕 What’s new

• Dragged elements now show a subtle gray shadow for better visual feedback
• Drag-and-drop interactions feel smoother with a more polished animated experience
• Long forms, surveys, and quizzes now auto-scroll while dragging elements
• You can move elements higher or lower in longer builds without stopping to scroll manually

🔍 How to access

1. Open the Form, Survey, or Quiz Builder and drag any element to a new position.
2. As you move the element, you’ll see the updated drag effect and automatic scrolling when you reach the top or bottom of a long build.

🎯 Why it matters

• This makes building long forms, surveys, and quizzes much easier.
• You get clearer visual feedback while dragging, and you can reposition elements more smoothly without constantly dropping and scrolling by hand.