Overview : You can now see exactly where each of your phone numbers stands in A2P carrier registration, in real time.

What's new:

• Each number linked to an A2P campaign shows a live registration status: Pending, Registered or Failed.
• Numbers fully registered with carriers display an "A2P Verified" tag on the phone numbers page.
• Existing numbers have been updated automatically, so you don't need to do anything.

Previously:

• After adding a number to a campaign, you could only see that it had been submitted.
• Carrier registration can take anywhere from a few minutes to several days.
• Messages sent before it finished failed with error 30034 (number not registered for A2P), which usually meant opening a support ticket.

Why it matters:

• Know the moment a number is ready to text, instead of waiting out a 24-hour window.
• Avoid 30034 failures caused by sending from a number that isn't registered yet.
• Spot rejected registrations and act on them without contacting support.

Please note: Registration usually completes within 24 hours, but timing depends on the carrier. A "Pending" status during that window is expected.

📅 Effective Date

October 13, 2026

Overview

To maintain calling infrastructure quality, service reliability, and coverage across global telecom networks, we are updating list prices for select international Inbound (Incoming) and Outbound (Outgoing) Voice minutes.

🎙️ Inbound Voice Price Updates

Per-minute prices for incoming calls in the following countries will change on October 13, 2026:

Argentina

• Local Incoming Minutes: $0.0107/min → $0.0115/min

Belgium

• Mobile Incoming Minutes: $0.0113/min → $0.0125/min

Brazil

• Local Incoming Minutes: $0.0100/min → $0.0115/min

Chile

• Local Incoming Minutes: $0.0107/min → $0.0115/min

France

• Local Incoming Minutes: $0.0100/min → $0.0115/min
• Mobile Incoming Minutes: $0.0120/min → $0.0125/min

Germany

• Local Incoming Minutes: $0.0100/min → $0.0115/min
• Mobile Incoming Minutes: $0.0100/min → $0.0125/min

Ireland

• Local Incoming Minutes: $0.0100/min → $0.0115/min

Israel

• Local Incoming Minutes: $0.0107/min → $0.0115/min

Italy

• Local Incoming Minutes: $0.0100/min → $0.0115/min

Mexico

• Local Incoming Minutes: $0.0100/min → $0.0115/min
• Mobile Incoming Minutes: $0.0100/min → $0.0125/min

Netherlands

• Mobile Incoming Minutes: $0.0100/min → $0.0125/min

New Zealand

• Local Incoming Minutes: $0.0100/min → $0.0115/min

Poland

• Mobile Incoming Minutes: $0.0107/min → $0.0125/min

Puerto Rico

• Local Incoming Minutes: $0.0105/min → $0.0115/min

South Africa

• Local Incoming Minutes: $0.0107/min → $0.0115/min
• Mobile Incoming Minutes: $0.0107/min → $0.0125/min

Spain

• Local Incoming Minutes: $0.0100/min → $0.0115/min

Sweden

• Local Incoming Minutes: $0.0107/min → $0.0115/min

Switzerland

• Local Incoming Minutes: $0.0100/min → $0.0115/min

United Arab Emirates

• Toll Free Incoming Minutes: $0.3675/min → $0.4220/min

📞 Programmable Outbound Voice Price Updates

Per-minute prices for outgoing calls to the following destinations will change on October 13, 2026:

Belgium

• Mobile: $0.0387/min → $0.0439/min

Chile

• Standard Outbound: $0.0475/min → $0.0540/min
• Mobile: $0.0746/min → $0.0852/min

France

• Standard Outbound: $0.0187/min → $0.0209/min
• Mobile : $0.0404/min → $0.0437/min

Germany

• Standard Outbound: $0.0283/min → $0.0332/min
• Mobile: $0.0420/min → $0.0467/min

India

• Mobile: $0.0496/min → $0.0533/min

Ireland

• Mobile: $0.0945/min → $0.01032/min

Israel

• Standard Outbound: $0.0294/min → $0.0332/min
• Mobile: $0.0646/min → $0.0737/min

Japan

• Standard Outbound: $0.0746/min → $0.0809/min

Mexico

• Standard Outbound: $0.0160/min → $0.0178/min

Morocco

• Mobile: $1.0748/min → $1.2354/min

Netherlands

• Mobile: $0.0241/min → $0.0271/min

New Zealand

• Standard Outbound: $0.0305/min → $0.0345/min
• Mobile: $0.0840/min → $0.0960/min

Philippines

• Standard Outbound: $0.2066/min → $0.2370/min
• Mobile: $0.2938/min → $0.3325/min

Poland

• Standard Outbound: $0.0315/min → $0.0356/min

Puerto Rico

• Standard Outbound: $0.0200/min → $0.0224/min

Singapore

• Standard Outbound: $0.0423/min → $0.0432/min

Slovakia

• Mobile: $0.1158/min → $0.1326/min

Spain

• Mobile: $0.1800/min → $0.1985/min

Sweden

• Standard Outbound: $0.0187/min → $0.0209/min
• Mobile: $0.0714/min → $0.0815/min

Switzerland

• Standard Outbound: $0.0419/min → $0.0476/min
• Mobile: $0.1802/min → $0.2041/min

Turkey

• Mobile: $0.2875/min → $0.3300/min

🔍 WHY ARE PRICES CHANGING?

Telecommunications carriers periodically update the per-minute costs associated with routing and connecting voice calls across global networks.

These pricing adjustments reflect updates in those underlying carrier connection costs and our ongoing investments in global voice infrastructure and call quality.

✅ WHAT DO I NEED TO DO?

No action is required.

The new list prices will automatically take effect on October 13, 2026.

If you have an active fixed-price agreement covering any of the affected voice routes, your contracted pricing will remain unchanged for the duration of that agreement.

🙏 THANK YOU

We know how important billing transparency is for your business. We remain committed to keeping you informed well in advance.

If you have any questions, please reach out to our Support team.

Due to an upstream carrier migration, SMS is no longer supported on Mexico local phone numbers. To make this clear, we've added a status indicator directly in the Phone Numbers table.

What's New

"SMS not supported" status pill on Mexico local numbers ":

• Under Manage Numbers >> Phone Numbers, any Mexico local number now shows an "SMS unavailable" pill alongside its existing status pills, so admins can see at a glance which numbers lost SMS capability.
• This applies to both existing and newly purchased Mexico local numbers.
• Improved multi-pill layout : When a number carries more than two status pills, they now wrap within the column instead of breaking the table layout.

How to find :

• Go to Settings >> Phone Numbers >> Manage Numbers >> Phone Numbers tab.

• If you have a Mexico local number, you'll see the "SMS not supported" pill with a tooltip for more context.
• Voice (and WhatsApp, where applicable) continues to work as normal.
• The buying journey for phone numbers remain unchanged and the numbers which are affected because of this carrier side dependency will show up with capability other than SMS . Please ensure that you make your number purchases accordingly

No setup is required ,the pill appears automatically for affected numbers.

Please feel free to reach out to our support teams in case of any queries.

👀 What's New?

• General Widgets on your sub-account dashboard are now editable — configure what data each widget shows by adding permanent filter conditions and setting custom date ranges. Also compare performance across periods, rename widgets, apply themes, and duplicate them
• New Conditions tab lets you permanently filter any general widget by assigned user, tags, source, lead value, custom fields, and attribution — filters persist every time the dashboard is opened
• Date range override lets you lock a widget to a specific time period, independent of the dashboard-level date filter
• Date property and date range are now shown explicitly on each widget face so you always know what time period you are looking at
• Comparison mode lets you see current period vs last year or last period directly on the widget

👷 How It Works:

• Go to Dashboard and click Edit dashboard (top right)
• Hover over any general widget and click the three-dot menu (⋮) → select Edit
• In the Configure tab — edit the widget title and set a date range override under Advanced Settings
• In the Conditions tab — add permanent data filters by selecting a field, operator, and value
• In the Themes tab — apply a visual theme to match your branding
• Click Save — your configuration persists every time the dashboard opens

🌟 Why It Matters:

1. Your dashboard, your data — stop seeing everyone's numbers every time you open the dashboard. Set Assigned user = Logged in user once, and every team member automatically sees only their own performance.
2. Trusted numbers — the widget face now shows exactly which date property and date range it is calculating on, so two similar widgets showing different numbers no longer create confusion.
3. Client-ready dashboards — rename widgets to client-friendly language, apply a matching theme, and duplicate widgets per segment. Turn a generic dashboard into one that feels built specifically for your client.
4. Permanent segmentation without rebuilding — use custom fields, tags, or source conditions to permanently scope a widget to a specific segment. No more manual filtering every session.
5. Year-over-year visibility — lock a widget to This Year with comparison vs Last Year. Every time your client opens the dashboard, they see their growth story at a glance.

⏭️ What's Next?

1. Configure what's shown in Funnel and Manual Actions widgets
2. Dashboard Quick Filter support for general widgets

📝 Notes:

1. Pipeline is available as a runtime filter on the widget face and is not included in Conditions.
2. Condition fields available vary by widget type and the module it belongs to (Opportunities, Email, Contacts, etc.).
3. General widgets do not currently respond to dashboard-level Quick Filters.
4. Full guide and use cases: Configure and Filter General Widgets

Overview

OpenAI's newest models, GPT-6 Sol and GPT-6 Luna, are now available in the AI Agent action and the GPT action in Workflows. They replace the GPT-5.6 models, with more accurate outputs, cleaner responses, and pricing that is 50 percent lower.

What's New

GPT-6 Sol: The model for complex work. It is built for multi-step agent tasks, business workflows that span multiple apps, and decisions that need careful reasoning. GPT-6 Sol makes roughly half as many factual mistakes as GPT-5.6 Sol.

GPT-6 Luna: The fast, efficient model for high-volume tasks such as classification, summaries, tagging, and quick replies. At higher effort settings, GPT-6 Luna matches GPT-5.6 Sol on factual accuracy at a fraction of the cost.

Model Selection: Both models appear in the Model dropdown of the AI Agent action and the GPT action.

How to Use

1. Add or open an AI Agent action or a GPT action in your workflow.
2. Open the Model dropdown.
3. Select GPT-6 Sol for complex tasks or GPT-6 Luna for fast, high-volume tasks.
4. Save and publish your workflow.

Why This Matters

More reliable automations: Fewer factual mistakes mean fewer bad outputs flowing into downstream steps, such as a wrong tag, a misrouted contact, or an inaccurate reply.

Better results on real business workflows: On OpenAI's benchmarks for end-to-end workflows across sales, marketing, support, and operations, both models outperform their GPT-5.6 predecessors. GPT-6 Luna delivers better results at up to 58 percent lower cost per task.

Cleaner outputs: Responses are clearer and tighter, with less jargon and no loss of substance, so generated content needs less cleanup before it reaches customers.

AI at lower cost: Both models cost half of what GPT-5.6 Sol and Luna did, which makes it practical to run AI steps across more workflows and at higher volumes.