🚀 Summary

You can now create and manage Chat Widgets via Public APIs, making it easier to automate setup and integrate widget workflows into your systems.

✨ What’s new?

1. API-based Chat Widget Creation – Create Chat Widgets programmatically without relying on the UI.
2. Supported Chat Types – Live Chat and Email Chat are now supported for API-based creation.
3. End-to-End Widget Management – APIs available to list, fetch, update, and delete chat widgets.
4. Flexible Listing Support – Retrieve all widgets, including those created via UI, with filtering capabilities.
5. Improved Validation & Error Handling – Clear error responses for unsupported chat types and invalid requests.

🛠️ How to use?

1. Generate API credentials from your HighLevel account
2. Use the Chat Widget APIs to:

• Create widgets (Live Chat / Email Chat)
• Fetch or update existing widgets

3. Integrate into your onboarding, SaaS workflows, or automation systems

💡 Why this feature?

• Scale Faster: Automate widget creation across multiple locations
• Enable Integrations: Connect Chat Widgets with external tools, CRMs, or onboarding systems
• Improve Efficiency: Reduce manual setup effort for agencies and SaaS builders
• Future-Ready: Foundation for expanding chat types and deeper automation

🔮 What’s next?

• Support for additional chat types (WhatsApp, Facebook, Instagram, Voice AI, All in One)
• More advanced configuration APIs

📝 Notes:

• Currently, widget creation via API is limited to Live Chat and Email Chat
• Other chat types can still be listed if created via the UI

API Document – https://marketplace.gohighlevel.com/docs/ghl/chat-widget/chat-widget

Two updates rolling out for Opportunities — making personal pipeline views easier to set up and giving you more context at a glance. Both came from repeated customer requests.

What's New

Dynamic "me" filter for Owner and Follower

• Added a dynamic me option in Owner and Follower filters
• Available in both Advanced Filters and Smart Tags

• "me" automatically resolves to the logged-in viewer

Primary contact's notes in the List view

• Added Primary Contact Notes as a column option in the Opportunities List view
• Shows all notes from each opportunity's primary contact
• Behaves like other list view columns — sortable, resizable, includable in saved views

How It Works

To use the dynamic "me" filter

• Open Opportunities
• Open Advanced Filters or the Smart Tag editor
• Add a filter on Owner or Follower
• In the value dropdown, select me
• Save as a Smart Tag to reuse across sessions or share with the team

When a Smart Tag with "me" is shared, every viewer sees only their own opportunities.

To add the Primary Contact Notes column

• Open Opportunities in List view
• Open Customize Columns
• Toggle on Primary Contact Notes

Why It Matters

• Removes the need to build a separate filter view per user
• Lets reps reuse one personal view instead of rebuilding filters each session
• Standardizes "my opportunities" across the team with a single shared definition
• Faster context for prep before calls and daily triage
• Removes the click-into-record step for scanning primary contact notes

Overview

To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, Twilio has updated messaging, voice and number rates across multiple countries and carriers.

At HighLevel, we’re committed to supporting our customers through these changes. So we’re offering select discounts on the following impacted SKUs to help minimise the impact.

Discounted Pricing (Effective May 6, 2026)

• Australia Mobile Number

List Price → $8.25

Discounted Price → $6.50 (21.21% discount)

• UK SMS Outbound

List Price → $0.0560

Discounted Price → $0.0524 (6.42% discount)

• UK Toll-Free Number

List Price → $2.70

Discounted Price → $2.15 (20.37% discount)

• Portugal Mobile Number

List Price → $135.00

Discounted Price → $15.00 (88.89% discount)

🙏 Thank You

We’re committed to keeping things as predictable and transparent as possible.

If you have any questions, please reach out to our support team.

Overview

To keep our pricing aligned with current carrier costs and ensure continued deliverability across global destinations, Twilio has updated messaging, voice and number rates across multiple countries and carriers.

At HighLevel, we’re committed to supporting our customers through these changes. So we’re offering select discounts on the following impacted SKUs to help minimise the impact.

Discounted Pricing (Effective May 6, 2026)

• Australia Mobile Number

List Price → $8.25

Discounted Price → $6.50 (21.21% discount)

• UK SMS Outbound

List Price → $0.0560

Discounted Price → $0.0524 (6.42% discount)

• UK Toll-Free Number

List Price → $2.70

Discounted Price → $2.15 (20.37% discount)

• Portugal Mobile Number

List Price → $135.00

Discounted Price → $15.00 (88.89% discount)

🙏 Thank You

We’re committed to keeping things as predictable and transparent as possible.

If you have any questions, please reach out to our support team.

🧭 Overview

We’ve introduced the ability to create Blocked Slots in Rentals, giving you more control over your inventory without needing to create a customer booking.

You can now block time for listings to account for maintenance, internal use, or offline commitments, ensuring availability stays accurate across your calendar and booking flows.

✅ What’s New

• Create blocked slots for rental listings.
• Blocked slots reduce availability just like a booking, but aren’t tied to a customer or order.
• Optionally block specific variants and quantities (if enabled).
• View, edit, and delete blocked slots easily from the Calendar View.
• Blocked slots are clearly visible in the calendar with relevant details.

🔐 How It Works

Set the Event type as "Blocked slot" while creating a new booking

Create a blocked slot by selecting:

• Listing
• Date & time range
• Optional variant and quantity (if applicable)

Once created:

• The listing becomes unavailable for the selected duration
• Availability is updated across booking flows

You can:

• View details of the blocked slot
• Edit it using the same form
• Delete it to instantly release availability

🎯 Why This Matters

• Helps manage inventory beyond customer bookings.
• Ensures accurate availability across all booking channels.
• Supports real-world scenarios like maintenance, holds, or internal usage.
• Gives you more flexibility and control over rental operations.