by | Jun 26, 2026 | Uncategorized
Phase 1: Users Password Compliance Enforced Across All Entry Points Overview As part of our ongoing commitment to strengthening platform security and maintaining compliance with updated security requirements, we have begun rolling out enhanced password security...
by | Jun 25, 2026 | Uncategorized
25th of June, 2026 Inbound call routing by working hours You can now choose to receive inbound calls only during your working hours. Turn on "Only ring during working hours" from your profile, pick the schedule that defines your availability, and any inbound...
by | Jun 25, 2026 | Uncategorized
🤔 Problem Statement Agency owners often create Email AI templates on behalf of their clients. However, if Email AI was disabled for a location, agency users couldn't access it there. This forced them to create templates in a few enabled locations and manually...
by | Jun 25, 2026 | Uncategorized
What's New We have just added one more language to our Custom Code Action. Now you can change the language from the dropdown by selecting Python. This enhances the already powerful action and opens up new avenues.
by | Jun 24, 2026 | Uncategorized
Overview: Until now teams had to manually watch for conversations that were about to breach or had already missed their SLA targets. With this release, SLAs become actionable. You can now automate workflows when conversation SLAs are due soon, overdue, or manually...
by | Jun 24, 2026 | Uncategorized
Overview: Until now teams had to manually watch for conversations that were about to breach or had already missed their SLA targets. With this release, SLAs become actionable. You can now automate workflows when conversation SLAs are due soon, overdue, or manually...
