by | Jul 31, 2025 | Uncategorized
What’s New? Granular Permissions for Conversation AI Agents We’ve introduced granular permissions for Conversation AI Bots, giving you more control over who can view, manage, or configure your bots. These controls help protect important AI configurations while...
by | Jul 31, 2025 | Uncategorized
Overview: What’s New? We’re thrilled to announce the Chat Widget integration with the Client Portal, including its Communities, Courses, and Affiliates modules! :tada: With this enhancement, users can now enable and use Chat Widgets across individual Client Portal...
by | Jul 31, 2025 | Uncategorized
31st of July, 2025 ☎️Use Deskphones to answer IVR calls Earlier, you could take regular calls and calls coming in via “Ring all” on your deskphone but IVR calls could not be answered on the deskphone Now, you can answer IVR calls on the Deskphone....
by | Jul 31, 2025 | Uncategorized
What’s new? You can now trigger workflows when a contact’s address fields change. The Contact Changed trigger now supports address-related filters such as Street Address, City, Country, and Postal Code, so you can start automations the moment key location data is...
by | Jul 31, 2025 | Uncategorized
What’s changed? 1. Removed branch key requirement 2. Renamed “Information” section to “Additional Context” 3. Updated helper text for Instructions and Additional Context fields 4. Improved placeholder examples throughout Instructions,...
by | Jul 31, 2025 | Uncategorized
Staying connected is everything—especially during live conversations. With Offline Chat Awareness, we’ve made your chat widget smarter and more reliable when the internet drops. Instead of leaving visitors in the dark, the widget now clearly signals what’s happening...
