by | Mar 26, 2026 | Uncategorized
Overview: You can now measure how well Conversation SLAs are being met with the new SLA Performance Dashboard. While SLAs helped define response time expectations, there was no clear visibility into performance. This made it difficult to understand where delays were...
by | Mar 26, 2026 | Uncategorized
We’ve introduced enhancements to improve email deliverability and platform security by automatically blocking emails sent to invalid or restricted domains. What’s New Automatic Blocking of Invalid Domains Emails associated with known invalid or restricted domains are...
by | Mar 26, 2026 | Uncategorized
We've redesigned the Messaging Analytics section inside the Messaging tab in Phone Settings, giving you deeper visibility into your SMS performance with interactive charts, period-over-period comparisons, and detailed message logs. 🧪 Available now via Labs...
by | Mar 25, 2026 | Uncategorized
Workflow AI Builder is now enabled by default for all agencies via Labs. Over the last quarter, we've shipped major performance upgrades, new capabilities, and reliability improvements that make AI Builder significantly faster, smarter, and more production ready....
by | Mar 24, 2026 | Uncategorized
What’s new? You can now attach files from Media Storage directly inside supported workflow actions. Instead of re-uploading the same file or pasting media links by hand, you can now choose an existing asset or upload a new file when adding attachments to an SMS/MMS,...
by | Mar 24, 2026 | Uncategorized
What’s new? You can now attach files from Media Storage directly inside supported workflow actions. Instead of re-uploading the same file or pasting media links by hand, you can now choose an existing asset or upload a new file when adding attachments to an SMS/MMS,...
