What’s New?

Introducing the Conversation AI Dashboard – a powerful new feature that provides SMBs with in-depth insights into their AI bot’s performance. This dashboard helps businesses track key metrics, optimize bot efficiency, and make data-driven decisions.

How It Works?

Access the Dashboard

– Navigate to the Conversation AI Bot section.
– Open any bot for which you want to track the preformance

– Open the new Dashboard tab.

Monitor Key Metrics

– Total Unique Contacts: Number of unique contacts engaged.

– Actions Triggered: Total bot-driven actions completed.

– Appointments Booked: Successful appointment scheduling via the bot.

– Average Messages per Contact: Helps optimize response settings.

– Time Saved: Estimates the reduction in manual effort.

Filter & Compare Data

– Use Channel Selector and Date Range Selector to refine insights.

– Compare performance across different periods.

Receive Actionable Insights

– Get recommendations to enhance bot performance.

Future Enhancements:
Track Most Asked Questions: Identify common questions and suggest adding them to the FAQ for better bot efficiency.

Why It Matters?
– Greater Transparency: SMBs can now track bot performance with clear, real-time data.

– Enhanced Optimisation: Actionable insights help businesses refine bot responses and maximise efficiency.

This update empowers SMBs to make informed decisions, improve AI-driven customer interactions, and maximise their bot’s value. 🚀