We’ve enhanced the New Conversations UI to give you clearer visibility into your unread conversations and eliminate confusion when tracking conversation timelines.
👀 What’s New?
Real-Time Unread Counter
You can now see the unread conversation count for each inbox.
- Real-time updates: The unread count updates instantly as new conversations are received / marked read or unread.
- Always visible: The count remains visible even when you’re browsing other tabs within the inbox.
Standardized Date Format
- We’ve standardized the date format across the Conversations page. Previously, dates were displayed in different numeric formats in different areas, which could be confusing (mm/dd vs dd/mm).
- Dates are now shown as MMM-dd (e.g., Jan 5) using the month name for quick, unambiguous identification.
📍 Note: You can enable the New Conversations UI from Labs, by enabling CRM Redesign: Conversations and Contacts Page Upgrade (Beta)