🎯 Overview

You can now send SMS notifications for calendar and service appointments — giving you more flexibility in how you communicate confirmations, reminders, and updates. SMS is a powerful way to improve appointment related communication and provide real-time updates to your clients and team.

🚀 What’s New?

✅ SMS Support for Key Event Types

• You can now send SMS notifications for all appointment events — Appointment Unconfirmed, Confirmed, Canceled, Rescheduled, Reminder, and Follow-up — across both Calendars and Services.

✅ Customizable Recipient Options

• Choose who receives each SMS: the Contact, Assigned User, or Additional Phone Numbers. This gives you control over who gets what message.

✅ Per-Recipient Templates

• Set different templates for Contacts vs. Assigned Users/Additional Phone Numbers, giving you more control over how each party is notified.

✅ Template Management Made Easy

• Each notification type comes with a default SMS template. You can customize it, select an existing SMS template from your account or create a new one.

✅ Send Test SMS Before Going Live

• Use the Send Test SMS feature to preview your message before enabling it for real appointments.

🧩 How to Use It

• Navigate to Calendar Settings
• Calendars : Edit Calendar > Notifications & Additional Options

• Services : Global Settings > Notifications

• Edit Notification type > SMS Tab > Enable the SMS toggle

• Choose your recipients (Contact, Assigned User, Additional Phone Numbers)
• Customize or select the SMS template

• Click Send Test SMS to verify content
• Save your settings — SMS will now be sent when that notification is triggered

🎯 Why This Matters

• Increases show-up rates with faster, mobile-first communication
• Gives businesses flexibility in choosing how they reach different recipients
• Gives users full control over template messaging and delivery