What's New?

Conversations AI Can Now Understand and Respond to Voice Notes and Audio Attachments

We’re excited to announce a major advancement in Conversations AI — it can now listen to and respond to audio messages across multiple channels. Users can tap the mic, record a voice note, and Conversations AI will transcribe, understand, and reply intelligently.

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Audio-Powered Conversations

Conversations AI now supports voice note transcription and intelligent replies, making interactions more natural, fluid, and conversational.

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Supported Audio Types

Voice Notes (Platform-Specific):

• WhatsApp Voice Notes
• Facebook Voice Notes
• Instagram Voice Notes

General Audio Formats:

• OGG
• MP3
• MP4 Audio
• AAC
• M4A
• MPEG

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Multi-Audio Support

Send one or multiple audio files at once—Conversations AI will process and respond to all of them in a single interaction.

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Channel-Wide Compatibility

This feature works seamlessly across all supported messaging platforms:

• Facebook Messenger
• Instagram
• WhatsApp
• SMS (MMS)

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Availability

This feature is currently in Agency labs and available for early testers.

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How to Enable (After Labs Release)

1. Go to Labs in your HighLevel account.
2. Navigate to Lab Settings and enable Respond to Audios.
3. Open your Conversations AI Bot Settings and switch on "Also allow this bot to respond to Audio".
4. Once enabled, your bot will automatically begin processing incoming audio messages and replying intelligently.

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Behind the Scenes: Built for Scale & Speed

This feature is powered by a robust audio processing system designed to:

• Process audio in real time for fast responses
• Maintain a non-blocking conversation flow
• Scale efficiently across high-volume