We’ve enhanced how Facebook and Instagram contacts are managed to reduce duplicates and keep contact records unified.
Overview:
📍 Previously, when someone messaged your business on Facebook or Instagram and later shared their email or phone number, the system would append that data – but still create a new contact, even if another contact already existed with the same information. This led to duplicate records and fragmented histories.
✨ Now, when a contact enters through Facebook or Instagram and later shares an email or phone number that matches an existing contact, the system will automatically merge the contacts – ensuring one complete profile. However, if the sub-account has explicitly enabled “Allow duplicate contacts”, the automatic merge will not happen.
👀 What’s New?
– Facebook/Instagram contacts are now automatically merged if their email or phone matches an existing contact 🔄
– Prevents duplication and keeps all conversations and details in one place
– Automatic merge is skipped if the account has turned on “Allow duplicate contacts”