Forwarding Email Charges at the Sub-Account Level

Aug 6, 2025

What’s New:

We’ve updated our billing system to include charges for email forwarding at the sub-account level using LC Email or Mailgun(Location Owned). This change is designed to align forwarded email activity with existing email sending charges and improve billing transparency.

Key Highlights:

1. Forwarded Emails Will Now Be Charged Per Email
– When rebilling is enabled for a sub-account, each forwarded email will incur a charge just like regular outgoing emails.

2. Applies Only To:

– LC Email at the Agency and sub-account level(if rebilling is enabled)

– Mailgun at the sub-account level

3. Improved Billing Transparency
Users will now receive more detailed billing notifications that include:
– Billing Source Type – the type of service generating the charge

– Billing Trigger ID – the unique identifier for the forwarded email event

This makes it easier to track and verify which forwarded emails are being billed.

✅ Why This Matters:
This update ensures that forwarded emails are billed consistently with other email activities, while also providing users with the detailed insights needed to monitor their usage and charges accurately.