🔍 Overview

Give your visitors a warm, on-brand welcome before they share their details. The new Contact Form Message lets you replace—or remove—the default contact form prompt, so every chat starts exactly how you want it.

⚙️ How to Use

1. Navigate: Go to Chat Widget builder → Chat Window → Live Chat Assigned.
2. Enable: Flip on Enable Contact Form.
3. Customize: Type your message into Contact Form Message. Leave this blank to jump straight to the form.
4. Click Save at the top right—your new prompt goes live instantly!

💡 Why We Built This

* On-Brand Conversations: Speak in your own voice from the very first chat.
* Higher Engagement: A clear, personalized prompt helps visitors know exactly what to do.
* Simplified Setup: One toggle and one text box—that’s it!

📚 Resources

* Help Center Article: TBD

Enjoy your more personalized chat flow—no extra steps needed! 🎉