🚀 What’s New?
Businesses can now redeem a customer’s Gift Card while collecting payments directly from an appointment — across Meetings, Services, and Rentals calendars.
Previously, Gift Cards could only be redeemed by customers through customer-facing checkout flows. With this update, businesses can apply a customer’s available Gift Card balance when collecting a payment on their behalf, including when charging a saved card or adding a new card.
This brings Gift Card redemption to offline/off-session Calendar payment flows, creating a consistent redemption experience regardless of who initiates the payment.
⚙️ How Does It Work?
To redeem a Gift Card for an appointment:
- Open the Appointment.
- Navigate to the Payments tab.
- Click Collect Payment.
- Select Charge a Card.
- Choose Redeem a Gift Card and apply the customer’s available balance.
The Gift Card balance is applied before any remaining amount is charged to the customer’s saved payment method.
🎁 Consistent Gift Card Redemption
Gift Cards now behave the same way whether the customer or the business initiates the payment:
- Full balance available: If the Gift Card covers the entire payment, no additional payment method is charged.
- Partial balance available: The Gift Card is redeemed first, and the remaining amount is automatically charged to the customer’s saved payment method.
- Invalid or unavailable balance: Clear validation messages are shown for invalid, expired, or zero-balance Gift Cards.
This means businesses can confidently accept Gift Cards regardless of who is initiating the transaction.
💳 Better Payment Visibility
Whenever a Gift Card is redeemed:
- Transaction Details clearly show the amount redeemed using the Gift Card.
- For split payments, the Gift Card amount and the amount collected through the other payment method are displayed separately.
- The associated Gift Card Order is automatically updated with the remaining balance after every successful redemption.
