Email AI can now leverage the Knowledge Base to generate more accurate and helpful responses using available help articles.
🚀 What we did
- Integrated Email AI with the Knowledge Base to enable AI responses based on existing help articles.
- Email AI now automatically references available knowledge base articles when generating responses.
- Newly added or updated articles are automatically included, ensuring responses stay up to date without manual configuration.
✅ Benefits
- Provides more accurate and contextual email responses based on verified help content.
- Ensures responses stay up to date as new knowledge base articles are added.
- Reduces manual effort by automatically leveraging existing help documentation.
- Acts as a platform guide for the users to navigate through the UI without raising tickets.
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