Meet Custom Dispositions on Mobile — the fastest way to turn every call into clear next steps. Choose an outcome right from your mobile app, and let it power your workflows, reporting, and follow-ups across iOS and Android. This feature is now live for HighLevel, LeadConnector, and Whitelabelled mobile apps.
🚀 What’s New
- Call End Screen Support: Select a disposition the moment a call ends, or from the post-call view—no extra taps, no desktop needed.
- Single Disposition Selection: Capture one definitive outcome per call (e.g., Follow Up), so your data stays clean and your team stays aligned.
- Workflow-Ready: Use the Custom Disposition filter in workflows to trigger automations instantly—send follow-ups, create tasks, move deals, and more.
⭐️ New to Dispositions on Mobile? Big Wins, Fast.
Give your team crystal-clear call outcomes without switching devices:
- Action at the edge: Reps log outcomes the second a call ends—no memory gaps, no admin pile-up.
- Instant momentum: Every disposition can trigger the next best action (texts, tasks, pipeline moves), keeping deals warm.
- Cleaner data, better reporting: Consistent outcomes mean sharper insights and easier coaching.
🔁 Already Using Dispositions on Web? Now It’s Seamless on Mobile.
Bring your existing process to the field—no compromises:
- True parity: The same standardized outcomes you use on web are now one tap away on mobile.
- More automation, less friction: Keep your workflow triggers and reporting intact—even when reps work on the go.
- Higher compliance: Single-select outcomes reduce ambiguity and tighten data hygiene across the board.
👷♂️ How to Use This Feature
- Make or receive a call in the HighLevel mobile app.
- On the call end screen (or in the post-call view), you will see a list of all your custom dispositions.
- Choose one outcome (e.g., Follow Up, Qualified, etc.).
- If you see a notice about sub-account mismatch, tap “Switch” and change to the call’s sub-account, then select the disposition.
- To automate next steps, open Workflows (web) and add the Custom Disposition filter to your triggers or conditions.
- Use your reporting views to analyze outcomes (conversion, speed-to-follow-up, pipeline movement) across teams and timeframes.
📌 Mobile-Specific Notes
Sub-Account Matching Required: Dispositions appear only when your selected sub-account matches the call’s location. Because the app can receive calls across multiple sub-accounts, cross-sub-account dispositions aren’t supported. If needed, tap “Switch” on the call end screen to move to the correct sub-account and then apply the disposition.
📱Availability
- HighLevel Mobile App v4.5.0 and above
- LeadConnector Mobile App v4.5.0 and above
- Whitelabelled Mobile Apps (secure your update through the Whitelabel Mobile self-service flow or through your dedicated Account Specialist
