We're excited to announce that Services (Currently in Private Beta) now supports completely customizable email and in-app notifications — giving you greater control over how and when your customers and team members are informed throughout the booking journey.
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🔧 What's New
Six Notification Triggers Available: Configure notifications for key moments in the service appointment lifecycle:
- Appointment Booked (Unconfirmed): Triggered when a customer books with the unconfirmed appointment status.
- Appointment Booked (Confirmed): Sent when the appointment is auto-confirmed or manually approved.
- Cancellation: Triggered when a booking is canceled.
- Reschedule: Sent when a booking is rescheduled to a different time.
- Reminder: Set up pre-appointment reminders to reduce no-shows.
- Follow-Up: Send post-appointment follow-ups to engage customers or request feedback.
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Recipient Targeting Options
Choose who receives each notification:
- The Contact (customer)
- The Assigned User (staff member assigned to the service)
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Template Customization: Personalize the content of each notification using our editor. You can modify subject lines, body text, and formatting to reflect your brand’s tone.
New Service-Specific Custom Values: Add dynamic service information directly into your notifications using new custom values:
- Service Name
- Duration
- Price
- Add-ons
- Staff details and more
These values ensure each message is informative and tailored to the specific service booked.
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📧 Smart Consolidation of Notifications
If a single service booking includes multiple services (e.g., 5 services):
- Only one notification is sent — tied to the overall service booking.
- This prevents multiple emails going out for the same appointment, solving a common pain point with redundant or confusing communication.
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⚙️ How to Configure Notifications
You can manage all notification settings for services by going to:
Calendar Settings > Services > Global Settings > Notifications
From there, you can:
- Select each trigger type
- Customize templates
- Choose recipients
- Insert service-related custom values
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This update ensures that every appointment-related interaction is communicated clearly, consistently, and in line with how your business operates.
