What's New?
Multiple Calendars Support for Appointment Booking Action
We’re excited to introduce a major enhancement to appointment scheduling — your prompt-based bots can now book appointments across multiple calendars. The agent intelligently detects and selects the correct calendar automatically, making scheduling smarter, faster, and more reliable.
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What’s New
Smart Calendar Detection
Your bots can now automatically route appointments to the correct calendar without requiring manual setup.
Full Feature Support
All existing appointment booking functionalities continue to work seamlessly with multiple calendars:
- Cancel appointments
- Reschedule appointments
- Send only the calendar link
- Trigger workflows after appointment booking
Flexible Setup
Add routing logic to fine-tune how calendars are selected based on your business needs.
Fallback Calendar
Configure a fallback calendar to handle any appointment requests that don’t match your defined conditions—ensuring no request is missed.
Clear Visibility
View exactly which calendar was used to fetch slots and book appointments from the Response Info Side Drawer for full transparency and tracking.
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Why This Matters
This update empowers teams to:
- Manage appointments across multiple calendars effortlessly.
- Reduce scheduling conflicts through intelligent calendar routing.
- Save setup time — selected calendars automatically fetch their names and descriptions, and you can add extra details as needed.
This upgrade gives you greater flexibility and control, while making multi-calendar appointment management simpler and more efficient.
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Help doc
Availability
This feature is currently in Agency Labs
