8th of October, 2025
IVR Call Transfers Now Supported
Previously, users couldn’t transfer IVR calls or transfer a call more than once. For example, if a contact pressed the wrong IVR key or if a call had already been transferred once, there was no way to redirect it to the right person.
What’s Changing
We’ve added full support for IVR transfers and multiple call transfers, making call routing more flexible.
Why It Matters
This enhancement gives teams greater flexibility when managing live calls. If a contact ends up with the wrong department or a call needs to be passed again, agents can now redirect it seamlessly, without ending or restarting the call.